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business
understanding business ethics
Business Ethics Case Studies And Selected Readings 6th Edition Marianne M. Jennings - Solutions
Were the staff members correct to protest?
Do you think there was a conflict of interest with Ms. Wetlaufer if there was an affair between her and Mr. Welch?
What would you have done if you were Swanson?
Did James Rudy relieve himself of any responsibility through his “Dear Doctor” letter?
John E. Swanson, an executive at Dow Corning for twenty-seven years who had helped shape its ethics program, concluded that his wife Colleen’s devastating illnesses were caused by her Dow Corning implants. Colleen Swanson sued Dow Corning in 1992.Colleen settled her suit in 1993, and three months
Did Thomas Talcott act ethically in resigning in 1976? If you had been Talcott, what would you have done?
Groupthink is defined as a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when the members’strivings for unanimity override their motivation to realistically appraise alternative courses of action.… Groupthink refers to the deterioration of mental
Scientist William Lourance has written that“a thing is safe if its attendant risks are judged to be acceptable.”171 Had everyone, including the astronauts, accepted the risks attendant to the Challenger’s launch?
Roger Boisjoly offers the following advice on whistle-blowing:a. You owe your organization an opportunity to respond. Speak to them first verbally.Memos are not appropriate for the first step.b. Gather collegial support for your position. If you cannot get the support, then make sure you are
Should the possibility that the booster rockets might not perform below 30°F have been a factor in the decision to allow the launch to proceed?
Evaluate Locke’s comment on the loss of ten cents per share.
If you had been in Allan McDonald’s or Roger Boisjoly’s position on January 28, 1986, what would you have done?
Who is morally responsible for the deaths that resulted from the Challenger explosion?
Beech-Nut’s market share went from 19.1 percent of the market to 15.8 percent, where it has hovered ever since. Why? What were the costs of Beech-Nut’s fake apple juice and its“cat-and-mouse game”? Do you think consumers still remember this conduct?
Why do you think Hoyvald and the others thought they could get away with the adulterated juice? Why did they play the “cat-andmouse”game with the FDA? What principles about ethics have you learned that might have helped them analyze their situation more carefully and clearly? Are there some
Is it troublesome that Hoyvald and Lavery escaped sentences on a technicality? Is the sentence too light?
Why did LiCari feel he had to leave Beech-Nut? Why did LiCari write anonymously to the FDA?
Using the various models for analysis of ethical dilemmas that you have learned, point out the things that Lavery, Hoyvald, and others in the company failed to consider as they refused to deal with the Interjuice problem.
What pressures contributed to Beech-Nut’s unwillingness to switch suppliers?
Did LiCari follow the lines of authority in his efforts? Is this important for a whistle-blower?Why?
No one was ever made ill or harmed by the fake apple juice. Was LiCari overreacting?
As you read the following cases, decide which type of whistle-blower was involved.
What choices do whistle-blowers have?
Lawyers offer the following advice to employers on English-only policies:• Such policies are permitted if they are needed to promote safe or efficient operations.• Such policies are permitted where communication with customers, coworkers, and supervisors (who speak only English) is also
Give a list of the types of employers you believe could qualify for an English-only policy under the EEOC guidelines.
Do you think they create a hostile environment?
Do you think the English-only policies are discriminatory?
Did Mr. Spelling give sufficient justification for Ms. Tylo’s termination?
Is not being pregnant a BFOQ for playing a“vixen” on a television series?
Is there a distinction between Ms. Tylo’s circumstances and Ms. Locklear’s?
Denny’s has security cameras in every restaurant.Those cameras, while intended to help deter and solve crimes, also videotape employees’interactions with customers. The cameras have proven to be a help in suits that claim discrimination. For example, in 2000, two African American males filed
Denny’s has included the following information on its website about diversity:141• Forty-eight percent of parent company Advantica’s more than 46,221 company employees are minorities; 11 percent are African Americans, and 31 percent are Hispanic American. Thirty-two percent of Advantica’s
How effective would encouraging employees to report discrimination be as a step in changing the corporate culture at Denny’s and other service organizations?
How costly was Denny’s discrimination?
In what ways could you say that Denny’s is an example of a firm that failed to monitor its practices?
The fallout from the Johnson Controls decision has been that many women have been working in jobs that expose them to toxins.The U.S. Supreme Court did acknowledge in its holding that there might be tort liability resulting from its decision but that such liability was often used as a guise or
The U.S. Supreme Court eventually decided Johnson Controls’ policy was discriminatory and a violation of Title VII.130 What steps would you take as director of human resources to create a “policy-free” work setting?
Diet Coke with Lemon failed as a product and is no longer sold. What do you learn from this result and diversity?
You can study Coca-Cola’s actions in ginning up data in order to sell Frozen Coke to Burger King in Case 7.20. Do you think a company that adopts a good posture on diversity is immune from honesty issues and vice versa?
Do you think the program was put into place because of the EEOC issues? Do you think the program will prevent future EEOC issues?
What are the five components of Coke’s diversity program?
Why does Mr. Daft believe diversity is important?What personal experiences does he have with the issue of diversity?
Compare the path of the sexual harassment issues raised in the Miller Brewing case and in this, the Toyota case. What reporting issues did both cases have? What is different about the way Miller handled its situation vs. Toyota’s response? Be sure to consider the final outcomes in the two cases
Toyota took the following steps:a. Mr. Otaka was put on leave, eventually reassigned to Toyota Japan, and then retired there.b. Dennis Cuneo was no longer head of HR at Toyota North America.c. Alexis Herman, a former secretary of labor, was retained to review and revamp, as it were, Toyota’s
What are the requirements when sexual harassment is reported?
Corporate governance experts advise that when a CEO is involved in any allegation of misconduct (whether harassment or financial reporting or any misstep) the board should be involved. To not involve the board leaves the officers dangling, as they were in this case.123 Why do you think the other
Rudy Giuliani, when serving as mayor of New York City, refused to take a donation from Saudi prince Alwaleed bin Talal to help with the rebuilding of New York City after the 9-11-2001 attacks by members of al-Qaeda after the prince said that the attacks occurred because of U.S. policy in the Middle
Every Wednesday, the Chicago-area Hooters restaurants donate half of what they earn selling spicy chicken wings to the Holy Family Lutheran Church. Between 1993 and 1995, the Hooters restaurant gave $15,000 to the church. On one Wednesday, Hooters brought in calendar girls and a Playboy Playmate
Would you work for and/or patronize Hooters?
What role should managers play in minimizing customer harassment?
What ethical obligations does an employer such as Hooters owe its employees in the creation of its atmosphere?
Should the women have known of the problems when they agreed to work at Hooters?What bearing should such knowledge have on their right to allege harassment?
Do you think Mackenzie was wrongfully terminated?Was he already having difficulty at work? What about the previous allegations of harassment? Should Miller have taken action then to prevent the so-called “Seinfeld episode”?
Was the award excessive? Was the court of appeals correct in reversing the decision?
Do you think Mackenzie’s conduct was professional?Do you think Mackenzie showed poor judgment?
Do you think Mackenzie’s conduct was sexual harassment?
Are there any personal credo issues in controlling personal conduct and decisions?Are the lines in their personal lives crossed because of the power and success they attain in their professional lives? Can your personal credo be different from your business and professional credo?
Explain the organizational impact of bad judgment by officers in their personal lives.
List the problems you see in corporations taking officers’ personal lives into account as part of their contracts and conditions of employment.
List the reasons shareholders should worry about officers’ personal lives.
Is there a correlation between personal conduct and business ethics missteps?
Mr. Redstone said those who questioned his decision to end a relationship based on behavior from over one year ago were in the minority. Stating that he had received congratulatory calls from around the country, he added, “Dominick Dunne called me to say that I behaved like Samuel Goldwyn.”100
Linda Wells, the editor of Allure magazine, said of the companies canceling their contracts, “Does it then mean we’re going to moralize and decide she’s not worthy of representing certain lines of clothing?” Is she correct? Is this moralizing? Does it just make financial sense for the
Is the Verizon–Stefani incident different? Discuss why or why not. Consider the following celebrity endorsement problems:• Cybill Shepherd appeared in ads for the Beef Industry Council in 1987 as the leadoff for the “Real Food for Real People” campaign by the industry. Her contract was
Is morality a condition for being a spokesperson for a company? Where does the issue of social responsibility enter into these issues?
Do you think Mr. Irvin breached his endorsement contract?
Offer thoughts on the governance strengths and weaknesses of the HP board.
What issues did those involved miss in analyzing their decision to pretext?
A business writer, in analyzing the HP case, wrote, “Lawyers can’t tell you what’s right.”85 Discuss the issue of legal conduct versus ethical conduct. Ultimately, the court determined that those at HP did not break the law. Why worry about this type of activity?
What were the drivers for the pretexting investigation and the tacit approval of legal counsel and other HP employees?
What policies would you adopt with regard to subject matter in your employees’ voice and e-mail?
What ethical standards should businesses adopt with respect to e-mail, voice mail, and fax technology?
How would disclosure of monitoring activities lessen their invasion of employee privacy?
Does privacy protection apply in the case of law enforcement? What about warrants for e-mails?
How does secret or electronic monitoring differ from a manager’s decision to, without notice, walk around an office to observe behavior and work?
Do you think employees should be able to use the Internet for personal items while they are at work? Does it perhaps save time and money to allow employees to do errands via the Internet instead of taking longer lunches and breaks?
In 2007, the CEO of Whole Foods, John Mackey, posted more than 1,000 messages on Yahoo over an eight-year period using the alias“Rahodeb.” Known as “sock-puppeting,”some examples from Mr. Mackey using his alias include, “I like Mackey’s haircut. I think he looks cute.”29 The postings
Do you see the Google searches as different from the MySpace and YouTube discoveries?
Is there a right to privacy when information is posted voluntarily on the Internet?
Why did Ms. Roehm and Mr. Womack feel that the strict and clear Wal-Mart policies on relationships with suppliers and vendors of the company did not apply to them? Why did they accept the expensive restaurant and bar perks while Mr. Scott insisted on paying when he was out with Mr. Jacobs?
Ms. Roehm has also alleged that she was terminated because she did not fit into Wal-Mart’s simple and conservative culture. Ms. Roehm is a nationally known advertising executive whose ads for Chrysler caused a stir when the ads showed car buyers telling their child that he was conceived in the
What problems do inconsistencies in enforcing rules present to a company? How does inconsistency relate to due process?
How does this case relate to the phrase “tone at the top,” and what does “tone at the top”mean as it relates to ethics and ethical culture in a company?
Ms. Hopkins listed three factors to help companies avoid what happened to her:(a) clear direction from the top of the enterprise, (b) diversity in management, and(c) specificity in evaluation criteria. Give examples of how a company could implement these factors.
Suppose that you were a partner and a member of either the admissions committee or the policy board. What objections, if any, would you have made to any of the comments by the partners? What would have made it difficult for you to object? How might your being a female partner in that position have
Discuss the economic drivers of these behaviors by the hospitals. What economic factors are used as the justifications or the pressure that results in these practices?
Do fudging, upcoding, exploding, and unbundling really harm anyone? Aren’t many patients helped by these practices?
A health care lawyer said of the Tenet case,“You can argue what these hospitals did was outrageous, but there was nothing illegal about it.”96
How did shades of gray turn into allegations of systemic fraud and criminal indictments?Why are there whistle-blowers in this case?
If there are shades of gray in diagnosing, is there any problem with always taking the higher code?
As noted in the case, “Everyone was doing their billing in the same fashion,” so why is there a concern about ethics or possible illegality?
Should formula makers advertise directly to the public? What if their ads read, “Remember, breast is best”?
If you were a hospital administrator, what policy would you adopt on discharge packs?
Is the moratorium on distributing free formula samples voluntary? Would your company comply?
Is anyone in the infant formula companies morally responsible for the deaths of infants described in the United Nations study? Is there a line that companies could draw that emerges in this case?
How could a marketing plan address the concerns of the AAP and WHO?
Did Nestlé suffer long-term damage because of its third world marketing techniques?
If you had been an executive with Nestlé, would you have changed your marketing approach after the boycotts began?
You do not download music from the Internet unless you pay the fees for the songs. However, your roommate, child, or partner is not as committed as you are to avoiding copyright infringement. Their explanation? “It’s just file sharing! A little P2P. It doesn’t really hurt anyone, so could I
When Mr. Fanning discovered that his Napster logo had been placed on T-shirts and was being sold by another entrepreneur for a profit, he sought to stop the T-shirt sales.What ethical model from Unit 1 offers a rich irony in his actions?
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