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business
understanding business ethics
Business Ethics Case Studies And Selected Readings 6th Edition Marianne M. Jennings - Solutions
If you were a manufacturer of acetaminophen, how would you respond to the study results published in 1994? What action would you take?
General Robert Wood Johnson, the CEO of Johnson & Johnson from 1932 to 1963, wrote a credo for his company that states the company’s first responsibility is to the people who use its products and services, the second responsibility is to its employees, the third to the community and its
Following the poisonings, the federal government developed packaging regulations for nonprescription drugs. Should manufacturers have developed the tamperproof packaging on their own?
Were the risks appropriately balanced in this case? What do you make of the newly designed and packaged products being on the shelves within weeks of the recall? What can you conclude from the quick development and appearance of the new product line?
What financial arguments could be made against the decision to abandon the capsule?
Was Burke’s action a long-term decision?Did it take into account the interests of all stakeholders?
Suppose that you were a Tylenol competitor.Would you have continued selling your capsules?
Were the shareholders’ interests ignored in the decision to take a $150 million dollar write-off and a possible loss of $525 million in annual sales by abandoning the capsules?
Was the risk small that there would be other poisonings of Tylenol capsules?
Are there principles for a credo for, as an example, the mechanics at the auto centers?What about the lawyers who worked for Sears on the bankruptcy issues?
Compute the total costs of the bankruptcy cases to Sears.
Sears’ stock price and earnings fell. What lesson is there in these consequences?
What do you believe creates Sears’ culture?
What will be the likely results of the incentive reinstatement?
A public relations expert has said of the Sears debacle: “Don’t make the Sears mistake.When responding to a crisis, tell the public what happened and why. Apologize with no crossed fingers. Then say what you’re going to do to make sure it doesn’t happen again.”68 What are the ethical
Does it matter whether the overcharges were intentional or part of business incentives?
If you had been a service advisor, would you have felt comfortable recommending repairs that were not immediately necessary but would be eventually?
What temptations did the employee compensation system present?
Why do you think diet products continue to have a place on the Oprah Winfrey show? What liability is there for advertising claims by diet products companies and programs?
What do you learn about the industry from Metabolife, the ban, the suits, and the indictment?
Given the Redux and fen-Phen problems, what can be safely concluded about the diet industry?What would be an ethical approach to running a weight-loss clinic? Is there an inherent conflict between the quick-weight-loss approach and the reality of weight loss and management?
Weight Watchers, which posted a $50 million loss in 1994, has begun a new program emphasizing health foods, heart disease prevention, and exercise. Will this type of program avoid the ethical issues of rapid-weightloss programs?
Are the weight-loss ads misleading?
Does the diet industry make money from temporary motivation? Or does the diet industry provide only temporary motivation?
Don’t people just want to lose weight quickly?What if you told them they would gain it back and face health risks but they decided to go forward anyway? Would you and your product be adhering to a proper moral standard of full disclosure and freedom of choice?
Assume that you get a part-time job as a“weight counselor” with a quick-weight-loss program. Would you have any ethical constraints in performing your job?
Consider the following analysis (from “Intel Eats Crow, Replaces Pentium,” Mesa (Arizona) Tribune, December 21, 1994, p. F1):Regarding your article “Bare Knuckles at Big Blue” (News: Analysis & Commentary, Dec. 26), future generations of business school students will study Intel Corp.’s
If you could not persuade Grove to replace the chips, would you stay at the company?
Assume that you are an Intel manager invited to the 1994 post-Thanksgiving meeting on how to respond to the public revelation of the flawed chips. You believe the failure to offer replacements will damage the company over the long term. Further, you feel strongly that providing a replacement is a
A joke about Intel’s Pentium chip (source unknown) circulated on the Internet:Top Ten Reasons to Buy a Pentium-Equipped Computer 10. Your current computer is too accurate.9. You want to get into the Guinness Book of World Records as “owner of most expensive paperweight.”8. Math errors add
Was it ethical to offer limited replacement of the chip?
Should Intel have issued an immediate recall?Why do you think the company didn’t do that?Discuss what issues their executives missed by applying the models you learned in Unit 1.
Should Intel have disclosed the flaw in the Pentium chip when it first discovered it in July 1994?
When CEOs fail to provide even an adequate company performance on their watches, should they experience a salary reduction? Is a poor tone-at-the-top established when CEOs are given, and accept, bonuses, even when the company does not perform well?
Another important aspect of corporate culture is accountability. Was the board dodging accountability?
Corporate governance is considered an important part of the ethical culture of a company.What type of tone did the conduct of the Home Depot board set for the company?
Are these proposals always in the best interests of the shareholders? Why do you think management opposes almost all shareholder proposals?
What shift do you see in shareholder activism with their proposals? Why? Are they shifting strategies? Explain your answer.
Are shareholder proposals an effective means for getting corporations to take action?
Do you see any additional conflict issues with the perks? Do you see any issues that are prevented because executives are given these perks? Reflect on the piece on the “tone at the top” (Reading 6.14), and offer an employee’s view on the perks.
How can executive compensation have an impact on company performance as well as share performance? How do you think Milton Friedman would react to controls on levels of compensation?How do you think he would react to this type of compensation program?
Is government regulation of executive pay helping or interfering with the issue of solving the problem “How much is too much?”
Who should establish executive pay rates?
Should CEO pay be tied to workers’ compensation?Should CEO pay be tied to company performance?
So long as a company is performing and providing a return to investors and growth in the value of their investment, should executive compensation be an issue?
What was different about the Coke employees from the Pepsi employees who were on the receiving information of the potentially valuable information?
How does the phrase “Truth percolates” apply to analysis by employees at both companies?
Discuss the importance of long-term thinking in resolving ethical dilemmas.
Why are ethical standards and values critical at all levels of an organization?
What thoughts did Pepsi offer that showed its value system and helped to explain why it turned over the materials to Coke and, eventually, the FBI?107
Are the accounting issues the result of the secretive nature of the payments?
Are the perceptions of the industry participants a reflection of their questions about the ethics of slotting?
Are slotting fees ethical?
Would a schedule of fees help?
What possible employee temptations exist?
Are slotting fees a means of allocating risk?
What happens to our relationships with those who enjoy success very quickly?
How do we determine when someone is wrong in their behavior?
How do we relate to and judge others? Why?
Mr. Taubman went to prison, and Ms. Brooks, who testified against him, did not. Andrew Fastow at Enron testified against his former bosses and got six years. His former boss, Jeffrey Skilling, got 24.4 years. Scott Sullivan testified against his former WorldCom boss, Bernie Ebbers, and got five
What do you make of all of Ms. Brooks’philanthropic work?
Do you think the shareholders were served well by the conduct of Sotheby’s and Christie’s?
The two auction houses, by the testimony of Ms. Brooks and Mr. Davidge, also shared client lists. Is there a problem with this practice?
What insights do you gain about the behaviors of very successful people from this case? Does pleasing the boss become the main value?What lines could you put around the goal of pleasing the boss? Are there lessons to incorporate into your credo?
What do you think of Mr. Davidge’s ethics?Did his intent to sue Christie’s for terminating him turn out to provide Christie’s with a break in the antitrust case?
Why do we worry that two auction houses were agreeing on increases in their commission rates?
What thoughts does this case offer for your credo?
Whose interests were served by the “payto-play” cartel?
What cultural issues do you see that affected decisions at MMC?
Would you, or do you, buy knock-offs?
If you were a landlord, would you turn a blind eye to counterfeit sales? Should landlords be held responsible if they don’t know about the sales?
Why should we worry about knock-offs of luxury goods? What ethical issues exist?
Evaluate the issue of fairness in light of all of those who are affected by Google’s decision.
Does Google’s view of “snippets” translate to fair use protection?
What would you do if you were an ASCAP member and owned the rights to a song a camp wished to use? Do you think Mr. Berlin’s trust has the correct approach? Could his trust not simply donate the use of the song? What problems do you see with that practice?
Can you think of a compromise that would protect ASCAP members’ rights but still offer the camps a reasonable chance to use the songs?
What ethical and social responsibility issues do you see with respect to those camps that are strictly nonprofit operations?
What risks does ASCAP run if the camps continue to use the songs without payment of the licensing fees?
Why does ASCAP work so diligently to enforce its rights and collect the fees for its members’songs?
If you were an executive with one of the companies still in litigation with Kearns, would you settle the case? Why or why not?
Could Kearns have done anything further to protect himself?
Why was the intermittent wiper system so important to the automakers?
Is it ethical to use an idea based on the risk analysis that the owner of that idea simply cannot afford to litigate the matter?
What relationship does the regulatory cycle have with the Kraft decision and the follow-up actions by the other ten companies?
Is it possible to have a nondeceptive ad for children?
Is the practice of making up critics to provide quotes on movies ethical?
How accurate should movie ads be? How historically authentic?
Is the practice of fudging quotes ethical?Should Hollywood Pictures have pulled the Scarlet Letter ads?
What are the ethical issues in subprime mortgage loans? Do the lenders fill a market niche? What could or should they have done differently?
Evaluate the ethics of the subprime mortgage brokers. With the subprime default rates skyrocketing in 2007, there were ripple effects in the stock market. What can we learn about the isolation of individual ethical choices?
Is the international strategy a means of circumventing the law? Is it a means of avoiding social responsibility as well as liability?
What do you see evolving in a regulatory cycle sense? Why should beer companies impose more self-restraint now?
Are campaigns on responsible drinking sufficient?
Would it be censorship for the government to control the content of your ads?
Wouldn’t your ads appeal to various groups regardless of their focus?
Suppose you were an officer of a brewery whose advertising campaign targets young adults (18–21). Would you change the campaign?
What do you make of Philip Morris’s problems with the fire-safe cigarette? What do you make of its new antismoking ad campaign targeted at children and teens? Is it significant that the company with the highest percentage of the youth market undertook the campaign to prevent kids from smoking?
Antitobacco activist Alan Blum said, “This business of saying ‘Oh, my God, they went after kids’ is ex post facto rationalization for not having done anything. It’s not as if we on the do-good side didn’t know that.” Is he right?
Do you agree with the statement that identification of the logo does not equate with smoking or with smoking Camels? Do regulators agree? Did the Joe Camel ads generate market growth?
Suppose you work with a pension fund that has a large investment in RJR. Would you consider selling your RJR holdings?
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