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understanding management
Contemporary Club Management 3rd Edition Joe Perdue - Solutions
Describe the steps in the Grinch’s decision-making process.
What decision criteria does the Grinch use to choose from the alternatives?
What are the Grinch’s decision alternatives or options?
Which of the new “decision approaches for turbulent times” that are described in the chapter does Dwight use?
How would you categorize Dwight’s leadership participation style on the Vroom-Jago model? Why?
What part do you think intuition plays in Mark Dwight’s decision making? Why?
What quantitative decision techniques might have helped Apple in making its decision to license its software to other computer companies? Explain your answer.
What internal and external factors might have infl uenced the success of each decision?
What type of decision-making environment—certainty, risk, uncertainty—did Apple have for each decision? Explain your answer.
How would you classify each of Apple’s two decisions—programmed or nonprogrammed? Explain your answer.
Mind Mapping, a visual representation of information, is a recognized creativity technique developed by Tony Buzan in 1974 (while he was the editor of Mensa magazine). Create a mind map for this chapter
Skill in decision making is enhanced by creativity.What does it mean to be creative? What are some obstacles to creativity? What action steps will you take to improve your creativity?
Briefl y describe a decision you need to make. Use Plus/Minus/Interesting (PMI), a development by Edward de Bono. Did it help you make your decision?Why or why not?
What specifi c applications can you give where organizations have applied queuing models? What examples can you give of companies that need to apply queuing models?
How do you set priorities for making decisions?What rationale can you give to support your priority setting?
Provide evidence that shows which personal decision-making approach or approaches you use.
What example can you provide to demonstrate the application of the seven-step decision-making process? Take a problem or opportunity you have had and apply the seven-step process.
What are three strategies a manager can use to create a more effective decision-making environment?
What are three group decision-making techniques?What is the value of each?
One in five of the mature workers surveyed in a 2004 study by the New York-based Families and Work Institute said they’d had problems with their young bosses. How can young mangers get along with older workers?
What are the consequences of using this alternative?
Does the alternative fi t within the limiting factors?
As a consumer, what would be your response to WorldCom’s ethical practices?
What ethical questions are raised by WorldCom?
What decisions should the managers, at the companies identified above, have made?
Amazon, Priceline, Yahoo!, and eBay saw how to use the Internet to create new kinds of businesses. For each of these companies, identify one or more companies that failed to innovate adequately, and saw its business suffer as a result.
Determine strategies a manager can use to create a more effective decision-making environment
Explain three quantitative techniques for decision making, and describe the situations in which each is appropriate
Discuss the value of group decision making, and identify three techniques of group decision making
Describe the personal attributes of a manager that influence decision making
Identify the environmental factors that influence decision making
Distinguish between formal and informal approaches to decision making
Recognize that decision making is performed at all management levels
Was Bourne’s plan successfully carried out? Why or why not? How does this scene relate to organizational strategic planning?
Does Bourne assess the plan’s execution to determine if it conforms to his goal? If so, what does he do?
Does Jason Bourne describe a plan to Conklin?If he does, what are the plan’s elements? What is Bourne’s goal?
Using what you know about Timbuk2, write a brief mission statement for the organization.
Does Timbuk2 represents a high performance approach to planning? Why or why not?
Do Timbuk2’s goals have the characteristics of effective goals? Why or why not?
What strategy changes did Gerstner use to solve IBM’s situation? Develop your answer by selecting specifi c strategies relating to corporate, business, and functional strategy options.
Political (and legal) forces, economic forces, sociocultural forces, and technological forces are known as PEST factors. Use the questions found online to perform a PEST analysis for Southwest Airlines.
Royal Dutch/Shell pioneered the system of scenario planning. Describe how Royal Dutch/Shell uses TINA (There Is No Alternative) to develop strategy in an uncertain economy.
Many people set goals, but few implement them with action plans. That’s where myGoals.com can help.The site offers detailed plans for achieving goals in areas ranging from personal to professional. You can track your progress by checking off specifi c tasks and milestones as you go. The site
Stephen R. Covey wrote the best seller, “The 7 Habits of Highly Effective People™.” Franklin Planner ® joined with Covey to become the FranklinCovey Company. Its mission is to inspire change by igniting the power of proven principles so that people and organizations achieve what matters
What specifi c examples can you cite of organizations capitalizing on their distinctive competitive advantage?
How can you apply a SWOT analysis to your strategic plan for gaining a college education?
What specifi c examples can you give that demonstrate grand strategies? Competitive strategies?Functional-level strategies?
Which of the barriers to successful planning have you encountered while making your plans? What was their impact on your plans?
Would you like to work in an organization that uses management by objectives? Why or why not?
What evidence can you cite from your experience to prove the value of contingency planning in today’s organizations?
In what ways can you apply strategic, tactical, and operational objectives and plans to your mission of gaining a college education?
What specifi c examples can you give that demonstrate the importance of a mission statement to the success of a business and a not-for-profi t organization?
What is the purpose of strategic planning?
What are the six barriers to effective planning? How does each interfere with effective planning?
What internal information and outside resources do you think the Mercedes-Benz planners used to develop the forecast for the M-Class?
How could you use a database to help you manage employees?
As a manager, under what circumstances would you create a policy authorizing the recording of employee telephone calls and e-mails?
What ethical questions are raised when companies create policies authorizing the monitoring of employees?
Diversity includes the full range of talents, skills, and experiences in a set of individuals. How does Accenture benefit from diversity?
Explain the formulation of corporate-level strategy, businesslevel strategy, and functional-level strategy.
Explain the steps involved in the strategic planning process
Distinguish between strategic planning, strategic management, strategy formulation, and strategy implementation
Discuss various ways to make plans effective
List and explain the steps in a basic planning process
Differentiate between strategic, tactical, operational, and contingency plans
Explain the importance of planning
What parallels do you see between Anne Marie’s involvement in the competition and a modern manager’s experience in the competitive business environment? Perform a SWOT analysis for Anne Marie.
What level of competitive advantage does Anne Marie have?
Describe the level of risk in Anne Marie’s strategy.
Give an example of Lonely Planet’s corporate culture at each of the three levels identifi ed in Exhibit 3.5.
Describe factors in the external environment that could create uncertainty for Lonely Planet.
Describe the task environment for Lonely Planet.
What are the advantages to a fi rm of selling online?
What is appealing to customers about ordering online?
To which environmental forces is Barnes & Noble responding?
Write your representative in Congress and ask,“What current legislation are you supporting to ensure economic growth?”
The Society of Competitive Intelligence Professionals(SCIP) was founded in 1987 and defi nes competitive intelligence (CI) as the process of monitoring the competitive environment. Visit the society’s Web site. How could a manager use competitive intelligence?
Read Effectiveness vs. Effi ciency by Ken Blanchard.What is the difference between effi ciency and effectiveness? Which is more important?
Now that the Internet has opened up the opportunity for borderless business transactions, in your opinion what impact will the Internet have on how organizations compete?
change for a not-for-profi t organization? Why the change?
How would your rankings from Question
In terms of their importance to any business, what ranking (fi rst, second, etc.) would you give to each of the groups in the task environment?
Considering the elements in an organization’s internal environment, which ones do you think are most important for an organization to grow and prosper?Why?
How does Wal-Mart differentiate itself from its competitors?
What is a boundaryless organization?
In what ways does your school or place of employment demonstrate the fact that it is an open system?
Why is it important for employees to share knowledge and viewpoints about their cultural traditions?
years. So, why won’t Britain ever go completely metric?
In the 1980s, Britain converted its money to a decimal system (at the heart of the metric system), abandoning the pounds, shillings, and pence it had used for nearly
Are exclusive contracts an attack on the basic consumer right of freedom of choice? Why or why not?
What do you think about these exclusive contracts?
Describe the obligations that organizations have to their stakeholders
Explain how managers can influence their external environments
Discuss the means available to managers for boundary spanning
Determine the indirectly interactive forces in an organization’s external environment
Describe the directly interactive forces in an organization’s external environment
Identify the elements in an organization’s internal environment
Discuss why organizations are open systems
How can club managers make use of the World Wide Web?AppendixLO1
How can club managers use e-mail on the Internet?AppendixLO1
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