As any salesperson will tell you, some people (not only customers) seem to believe that if they
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As any salesperson will tell you, some people (not only customers) seem to believe that if they vent their anger and make a scene, bullying and intimidating others, they are more likely to get their way. Indeed, some customer service staff may cave in, wishing to defuse the ruckus. Evaluate such behavior in the light of what you have learned in this chapter about business etiquette and professionalism.
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In the context of business etiquette and professionalism the behavior of venting anger making a scene bullying and intimidating others is not appropri...View the full answer
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Related Book For
Essentials Of Business Communication
ISBN: 9780357714973
12th Edition
Authors: Mary Ellen Guffey, Dana Loewy
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