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managing human behavior in public
Understanding Human Behavior: A Guide For Health Care Providers 6th Edition Mary Elizabeth Milliken - Solutions
4. Beside each life stage above, name one significant change.
3. Six milestones in life that require changes in behavior or the formation of new patterns of behavior include:
2. It is important to develop skills for dealing with daily problems of living because
1. The best protection a person can have against the difficulties of life is
11. Observe those around you for behaviors that do not solve the immediate problem and/or create additional problems. Write a brief paragraph describing a situation you observed in which someone used an ineffective behavior. Suggest two other behaviors that might have been more effective. Be
10. During the next week, observe yourself and others for behavior that indicates poor adjustment. List five examples.
9. List four behaviors that could help you adapt to a new situation.
8. List five behaviors you will modify in order to improve your adjustment to the role of health care provider.
7. Refer to your scores for Tables 9-1 and 9-2 and review the items that you marked. Tonight before going to bed, list the hassles you experienced today; select one particularly annoying event and consider ways you could prevent that particular hassle from recurring. Now, list the satisfying events
6. Your classmate says, "I think all this study about understanding yourself is a waste of time." Write a brief response to this statement. Use the following as a basis for your reasoning: (a) the importance of adjustment to living a full life and (b) the importance of self-understanding to an
5. Select one behavior listed under "poor adjustment" and plan how you will modify or eliminate that behavior. Set a time limit (for example, 3 months) at which time you will evaluate your success in modifying, or eliminating, this behavior.
4. Using the above lists, place an X beside each behavior that is characteristic of you. Count the number of Xs beside "poor adjustment" behavior; count the Xs beside "good adjustment" behavior. Subtract the "poor" score from the "good" score. If the remainder is less than 5, begin now to plan ways
3. List ten observable behaviors that indicate a person is relatively well adjusted.
2. List ten observable behaviors that may indicate poor adjustment.
1. Consider anxiety to be a state of chronic fear, the cause of which is vague or unknown. Write a brief paragraph explaining how anxiety affects a person's adjustment.
11. Two requirements for successfully adapting to the role of health care provider are
10. State four steps for adapting to a new situation.
9. State five guidelines for improving one's adjustment.
8. Indications of poor adjustment to a new situation include
7. Change in one's life situation is a threat to
6. To improve adjustment, a person must be willing to
5. The key to improving one's adjustment is to
4. Poor adjustment is a vicious cycle because
3. A person who is poorly adjusted may be described as one who
2. A person who is "well-adjusted" could be described as someone who
1. Adjustment means
12. Your child usually goes to his room whenever his older brother teases him. What does this mean, in terms of his pattern for expressing feelings? Now that you've noted his behavior, what should you do?
11. During the remainder of this course, collect examples of the following:a. "Innocent" statements that could arouse fear or anger in the listener, especially a childb. Ineffective reassurance offered to a patient or member of the familyc. Effective reassurance, either verbal or nonverbald. "You"
10. Consider each of the following statements. Be prepared to discuss each in terms of possible effects on the listener's emotional patterns:a. "You must not cry. You're a big boy now!"b. "If you do that again, I'll shut you in the closet."c. "You're a bad boy!"d. "It's wicked to hate someone. You
9. Your supervisor calls you to the office and angrily says, ''I'm changing the hours. You will have to work Saturday and Sunday." You have no plans, but it is your turn to have a weekend off. You become angry and say you will not work, even if it means being fired. Later that day you learn that
8. Mrs. K. is scheduled for heart surgery. She is cheerful, never has a complaint, and tries to be helpful to the other patients. Your coworker says, "Mrs. K. is certainly unusual. She is not at all worried about her surgery." Do you agree with your co-worker? Explain your answer.
7. You are assigned to Mr. J. today. You enter his room and say "Good morning" in your most cheerful voice. Mr. J. answers in an angry tone, "What's good about it?" What would be an effective response? What are some possible reasons for Mr. J. responding in such a way? How would you feel about Mr.
6. Your sister has a son who is four years old. Each time you visit in their home, you notice that your sister frequently says to the child, in an alarmed tone of voice "Don't do that. You will get hurt." Consider some possible effects of these repeated warnings on the child's emotional patterns.
5. Mary Ann is 17 years old. Her mother died the day before her seventeenth birthday. Mary Ann occasionally states, somewhat proudly, "I didn't even cry." You know that she and her mother were very close. What do you think of Mary Ann's behavior?
4. Your husband has just come home and states that he and a colleague "really got into it today." You sense his anger and want him to talk about what happened. Instead, he changes clothes and goes out for a five-mile jog. What do you think of this behavior?
3. Do you tend to feel anger toward those you believe caused your unhappiness? What are some alternatives to holding this anger?
2. Consider how you are affected by sadness and how you usually express it:a. Can you think clearly when you are unhappy?b. Can you concentrate when you are unhappy?c. Is it difficult to do things you know you should do?d. Is it difficult to make decisions?e. Have you ever made a decision while
1. Consider how you are affected by anger and how you usually express it:a. Can you think clearly when you are angry?b. Do you usually express your anger verbally by: saying something you later regret? calling the other person a "dirty name"? raising your voice? shouting or screaming? threatening
20. Some ways a health care provider can use knowledge of emotions to fos- ter effective patient relationships include. , and
19. Guidelines for increasing one's self-control include , and
18. Self-control may be defined as and
17. In order to use emotions constructively, one must learn to
16. Temperament refers to the type of emotion (negative or positive) that characterizes a person; temperament is indicated by and
15. People differ in their emotional patterns, especially in regard to and
14. Words that express various degrees of grief include , and
13. Grief is an emotional response to
12. Words that describe some degree of fear include ' and
11. Words that describe some degree of anger include. or
10. The overall effect of experiencing one of the negative emotions may be or
9. The overall effect of experiencing one of the positive emotions is
8. Words that describe positive emotional states include and
7. Stressor refers to
6. Dis-stress, according to Dr. Selye, is
5. Stress, described by Dr. Selye, is
4. The purpose of the body's adaptive response to strong emotion (the "fight or flight" reaction) is
3. If one does not learn to use emotions constructively, there is danger of
2. Emotions are important because they affect us and
1. Emotions are
10. In a class discussion, evaluate Dr. Gray's description of differences in the primary emotional needs of men and women.a. Male members of the class should express agreement or disagreement, then list six expressions or behaviors from a woman that would meet a male's primary emotional needs.b.
9. Develop a plan for meeting your own social needs more effectively.
8. Engage in a small group discussion to identify various ways to satisfy one's social needs.
7. Refer to the examples you collected for activity #5. List ways you could have helped each individual meet a social need.
6. We can express approval, appreciation, or caring to others through both verbal and nonverbal behavior. For each situation that follows, indicate with a checkmark the type of verbal expression(s) that would be appropriate: INDICATIONS OF SITUATION APPROVALCARINGAPPRECIATION Your good friend and
5. Observe yourself and others for one week. Describe, in writing, examples of behaviors that illustrate the following:a. need for acceptance by othersb. need for conformityc. need for believing that others cared. need for appreciation
4. Consult a dictionary for all meanings of "appreciation." Select those that relate to social needs and explain briefly how you could use each meaning as a basis for improving your relations with others.
3. Consult a dictionary and list all meanings given for "empathy." List ways you can convey empathy to another person.
2. Describe how you could use each meaning of sympathy ina. your relations with patients and their familiesb. your relations with co-workers, andc. your personal life.
1. Consult a dictionary and list all meanings given for "sympathy."
10. Two different meanings of "appreciation" include , and or both.
9. Empathy means
8. Sympathy means
7. Caring may include.
6. Conformity refers to behaving according to
5. Effective use of approval involves. and
4. The need for acceptance by others is related to four very specific needs: , and
3. Friendships develop and are maintained on the basis of
2. Each of us needs to hear and see expressions of approval from time to time in order to believe
1. Full satisfaction of one's social needs requires both and
6. You have learned about several influences on behavior patterns. List some possible differences in the behavior of people from three socioeconomic levels in each of the situations listed in the following chart.
5. List five facts or beliefs to guide your behavior when your assignment includes a young manic depressive male who was shot by a policeman when the young man was threatening to commit suicide.
4. List five facts or beliefs to guide your behavior when you find that your clinical assignment is a young woman with a bullet wound inflicted during an attempted robbery of a convenience store.
3. State one aspect of a health care provider's philosophy that would ensure the same quality of care for a patient who is "different."
2. List five differences between two socioeconomic levels (lower class and middle class, or middle class and upper class).
1. In your mind, review some early influences in your life that shaped the patterns of behavior you now use to meet your physical needs. Do your patterns reflect dependence on others? Or selfreliance? How would these patterns be affected if you should become disabled? Visualize yourself in such a
7. Three effects of sleep deprivation for twenty-four hours or more are:a. b. C.
6. Two phases of the sleep cycle are. and
5. Five physical needs that are essential to survival are:a. b. C. d.
4. Some influences on the behavior patterns a person develops to satisfy physical needs are:a. b.c. d.
3. In Maslow's Hierarchy, physical needs fit into the level concerned with
2. Dr. Maslow stated these needs as a hierarchy because
1. The levels of need in Maslow's Hierarchy of Needs are:
9. Prepare a written plan for improving your ability to establish rapport with patients. The instructor will tell you how this plan is to be evaluated.
8. Mrs. J. is filling out an application form for a nursing education program. She lists reading as a hobby. When discussing the application with Mrs. J., the director of the program asks what books she has read recently. Mrs. J. is unable to name the last book she read. In fact, she has not read a
7. List five of your interests. State how each interest will be helpful to you as a health care provider.
6. Joan is hopeful that she will be admitted to a dental assistant educational program next month. Joan's mother wants her to take a secretarial course. How can Joan consciously use her interests and value system to make a wise choice?
5. Don is an only child. He has finished school and started his first job. He has been dating Cindy for two years and wants to get married. His parents want him to wait until he is older and has accumulated some money. How will Don's value system influence his decision?
4. List ten things that are important to you. Number them from 1 to 10 in order of importance1 most important and 10 least important. Describe a decision that may be influenced by this order of values.
3. Refer to the list you made in Assignment 1. Which of these early learnings are no longer appropriate guides to your behavior? State why they are no longer appropriate.
2. Mary grew up in a home where standards of behavior were quite rigid. Her requests for permission to do something were often met with the question, "What would people think?" As an adult, Mary often feels anxiety about the opinions of others. You, too, are affected in many ways by early
1. Using the following format, develop your family genetic chart as a guide to the possible contributions of heredity to your present and future health. Add additional lines as needed to list all members of your extended family. Add any cousins who have significant health problems, birthmarks, or
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