Managing Human Behavior In Public And Nonprofit Organizations 5th Edition Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta, Kelly C. Rawlings - Solutions

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12. Rapport exists between a caregiver and patient when
11. Choices available to an adult but not available to a child include:a. b. C. d.
10. The term "standards of behavior" refers to
9. The influence of interests on behavior includes:a. b. C. d.
8. Three important influences on a child's early development are:a. b. C.
7. List three learnings of the early childhood period that influence behavior throughout life.a. b. C.
6. Two components of environment that influence development are the environment and the environment.
5. Four dimensions of the developmental process are and
4. The two major influences on a person's development are. and
3. List five possibilities (pertaining to genes) that determine whether or not a particular trait will be inherited.
4. Heredity Chromosome Gene DNA Dominant trait Recessive trait Sex-linked trait
2. Define the following words and phrases in your own words, using infor- mation in Unit
1. List five ways that people are alike.a. b. C.d. e.
6. Recall some unpleasant memory: an embarrassing experience, a failure, a situation in which a misunderstanding occurred, or one in which you behaved in a manner that you now recognize as inappropriate. Mentally review the situation and proceed with the following steps.a. Picture yourself in the
5. List five actions or behaviors that are appropriate in a friend/friend relationship, but are not appropriate in a health care provider/patient relationship.
4. Identify one habitual behavior in your personal life that is not an acceptable behavior with patients or coworkers.
3. Identify one habitual behavior in each of your roles that is not a desirable (or effective) behavior for your student role.
2. List the roles you play in addition to being a student.
1. List some changes you have made in daily habits since you entered this health occupations program. Think of one additional change that may improve one of your life roles. Write out a description of the change and the steps necessary for making it part of your habitual behavior.
6. Compare the meanings of "habits" and "traits."
5. List five guidelines to follow as you undertake a program for developing your potential.a. b. C.d. e.
4. The health care provider role and the role of friend/neighbor require dif- ferent behaviors because
3. In order to develop one's potential, it is necessary to:a. b. C.d. e.
2. Learning is defined as "a change in behavior" because
1. In order to acquire the knowledge and skills needed as a health care provider, the health occupations student must , and
6. Write a brief description of a situation involving you and someone from a different culture. Was there any evidence of misunderstanding or distrust? If so, try to identify one or more cultural differences that may have contributed to the misunderstanding or distrust.
5. In your own words, explain the meaning of "individual worth."
4. Participate in a class discussion about examples of cultural practices related to: Beliefs Eating habits and/or food selection Hygienic practices Attitudes about sickness Attitudes toward health care Expectations of health care providers Beliefs about death
3. Look up each of the following key terms in the glossary or a dictionary. Then write the meaning in your own words. affluent customs socioeconomic belief philosophy superstitions cultural bias prejudice values
2. Think about each of the following situations; then write a possible explanation for each patient's behavior.a. Mrs. M. has a private room. Her gowns appear very expensive and there are luxury cosmetics on her dresser. She is hospitalized for diagnostic studies. After the second day, she appears
1. Think about someone you know whose background is different from your own; list five ways in which this person's lifestyle is different from yours.
2. The term "cultural bias" meansa. that people are prejudiced.b. that people tend to make negative judgments about persons from another culture.c. that people from different cultures have different health practices.d. that people from different cultures have difficulty understanding each other.
1. A health care provider who accepts the philosophy of individual wortha. is not prejudiced.b. provides safe patient care.c. is likely to interact differently with patients from various cultures.d. is likely to interact the same with patients from various cultures.
2. The following are examples of cultural differences that could contribute to a misunderstanding between a health care provider and a patient:a. b.c. d..e. Circle the letter of the phrase that correctly completes the statements below.
1. The philosophy of "individual worth" is the belief that.
9. Refer to ''Key Terms" at the beginning of this unit. Write out the meaning of each in your own words; consult the glossary or a dictionary for any words you cannot define.
8. Develop your own Empowerment Plan.a. List the types of situations in which you will insist on being involved in decisions.b. Select one type of situation for practicing decision-making (experiencing empowerment).c. Number the items on the list according to priority. The simpler situations (e.g.,
7. Review the list you developed in #6. Consider ways you could regain your own empowerment in each situation. How many of these situations are merely a matter of your being more assertive? How many of these situations will require negotiating a different relationship with someone (spouse,
6. During the next week, pay attention to the times you have an opportunity to make a decision but delegate the decision-making power to someone else. Develop a list of the types of situations where you give away your power.
5. Try your schedule for one week, then:a. List the "time-wasters" you experienced during the week.b. List the "energy wasters" you experienced during the past week. Beside each, write out a justification; if you cannot justify the energy spent, resolve to eliminate that activity from your life.c.
4. Use Worksheet C at the end of this unit to plan your daily schedule for one week. Give your student role a high priority in this schedule, instead of letting it play "second fiddle" to all the responsibilities you fulfilled before becoming a student.
3. Revise the lists in Assignment 2 to include only those tasks that you, and you alone, must perform. Consider whether or not some of the daily tasks could be done on alternate days or perhaps weekly. Consider whether or not some of the weekly tasks could be done alternate weeks or once a month.
2. Complete each of the following using Worksheet B at the end of this unit.a. List the things you have to do each day.b. List the things you have to do each week, but not every day.c. List the things you have to do occasionally.d. Beside each item ina, b, and c write the name of someone who could
1. Use Worksheet A at the end of this unit to develop a tentative study plan. Try this plan for two weeks. If it seems to be effective, continue to use it. If it is not effective:a. List problems that interfered with the effectiveness of the plan.b. Modify the plan by changing the schedule, the
5. Four habits that will help you study effectively are
4. Your responsibilities as a student include and
3. High standards are important for a health care provider because
2. Three challenges for a health care provider are and
1. True satisfaction comes from
3. Would you say that effective teamwork saved their lives?
2. How were various roles filled?
1. What were the elements of teamwork that proved so important in the situation?
3. Using Frisch’s process to avoid defaulting to the manager, how will you help the team make recommendations?
2. What process will you put in place to address conflicts?
1. Who will you assemble on the team?
4. Do the observers agree or disagree with the potential sources and solutions identified by the team members? Why or why not?
3. What are potential solutions?
2. Have the team members identify the potential sources for conflict.
1. Have two observers witness the team in action as members debate important agenda items or strategies. Write detailed notes on who said what to whom, what was the reaction, and so forth. Once you have enough information, discuss between the two of you, in front of the group, what you observed.
4. I give a fair hearing to fellow members’ ideas.
3. When deciding on a dispute, I try to see all sides of a disagreement before I come to a conclusion.
2. When frustrated with fellow team members, I can overcome my frustration.
1. I respect the opinion of team members even if I think they are wrong.
4. I can talk to other members of the team about the emotions I experience.
3. If I feel down, I can tell team members what will make me feel better.
2. I can discuss the emotions I feel with other team members.
1. I can explain the emotions I feel to team members.
Did the team members feel that their work mattered?
Which team solution is more likely to be pursued and why?
What were the issues and solutions proposed by each team?
Did team members feel like they had autonomy and ownership of the project?
Were the team members dependable? If not, how were they held accountable?
What was the role of the team leader? How was he or she selected?
Where those not participating, encouraged to participate?
Were all members comfortable brainstorming in front of each other?
6. How might the team seek additional information from the community?
5. What information would the team members need?
4. Who would lead the group?
3. Who would the members be?
2. What type of team would you recommend?
1. What factors would determine what type of team is appropriate to look into the situation?
4. What will the “team agreement” contain?
3. What may be the goal of the team?
2. How will the team select a leader?
1. What will need to be included in the agenda for the first meeting?
3. For the assignment, come up with three major recommendations to improve the services offered to the students in your college. Each team member should take a few minutes and list what he or she would do. Then each member should read his or her top three recommendations to the group. One team
2. Take time to understand the jobs of all team members. The team also might wish to discuss life outside of the workplace.You may share what you do for entertainment, information about your families, and so on with the goal of getting to know each other better and helping all members to feel part
1. Come up with a team name and perhaps even a song or logo that represents you as a team.
4. Move around while on a videoconference to improve interpersonal communication; sitting rigid will result in loss of persuasiveness.
3. Realize that trust will be measured almost exclusively in terms of reliability.
2. Understand the cultural differences that may be experienced among team members.
1. Provide clear, defined direction and remove all ambiguity from the process.
What values would you include in your team agreement?
How are members held accountable for serving in the assigned roles?
Have roles been defined and assigned?
Has the priority order been provided by someone else?
Has the team been empowered to prioritize the issues?
Have issues been prioritized?
Are the rules readily available?
Are these written ground rules?

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Managing Human Behavior In Public And Nonprofit Organizations 5th Edition Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta, Kelly C. Rawlings - Solutions

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