Question: Divide the team into three groups. Each group will choose value, brand, or retention equity. Or, if team sizes are smaller, each team will select
Divide the team into three groups. Each group will choose value, brand, or retention equity. Or, if team sizes are smaller, each team will select an equity component. For each equity component, generate survey items or interview questions that would measure that form of equity. For each item or question, identify organizational characteristics or management actions that would maximize the measure.
Share your measures and proposed management actions with the rest of the class.
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Equity Components Value Equity Refers to the perceived value customers receive from a product or service compared to its cost Brand Equity Represents the value a brand adds to a product beyond the fun... View full answer
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