You are the human resource manager for a large financial institution. You have been asked to recommend

Question:

You are the human resource manager for a large financial institution. You have been asked to recommend methods for selecting applicants for entry level bank teller positions. It is especially important that tellers have a strong work ethic, display integrity, interact well with others and are accurate in their work. Consequently, you recommend that the foundation of the selection program should be the personality traits of conscientiousness and emotional stability. List and discuss five desirable employee behaviors that will likely result from selecting employees on conscientiousness and emotional stability. Here are some questions you may want to address in your answer: 

(a) What skills do all new entrants to the workforce need in order to be successful in the workplace?

(b) Which of these skills are especially important for bank tellers to be successful?

(c) How do conscientiousness and emotional stability influence these critical behaviors?

(d) Are there personality traits other than conscientiousness and emotional stability (e.g., agreeableness, extraversion or openness) that may be useful when selecting for the entry level bank teller positions?

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