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strategic management concepts and cases
Modern Management Concepts And Skills 15th Edition Samuel Certo, S Certo, S. Certo - Solutions
What do you imagine it was like to work at UPS in 1950? How do you think working conditions have changed at UPS since then? LO6
Discuss the primary limitations of the classical approach to management. Would this approach be more useful to managers today than it was to managers in the distant past? Explain. LO6
What is the “system approach” to management?How do the concepts of closed and open systems relate to this approach? LO6
What is the difference between a group and a team? LO6
As a manager, would you ever create a team that is both problem-solving and cross-functional? Explain. LO6
What sighs would you look for that indicate a team in your organization is storming? As a manager, what would you do if the team was indeed storming?Why? LO6
What do you have to know about trust and collaboration to build effective work teams? LO6
Describe the characteristics of an effective work team at Numerica Credit Union. LO6
Asa manager at Numerica, what steps would you take to turn a work group into an effective team?Explain the importance of each step. LO6
Consider the salespeople David Novak managed for Pepsi Bottling. How would you decide whether to characterize these employees as a group or a team? LO6
If you were in charge of managing aYum! Brands restaurant division, how would you ensure that an effective team emerges? How would you help build trust among the employees who work together in your division? LO6
What challenges do you think might exist in developing teamwork at franchise restaurants? How would you overcome those challenges? LO6
What would you tell your employees to explain why you are instituting this committee at Florida Hospital? LO6
List four procedures you will have the committee follow as it completes its work. Be sure to explain the value of each procedure. LO6
Outline what you would say to the committee to encourage it to function as a team rather than as a group. LO6
Would you make the committee aware of the stages of team development? Explain. LO6
How would you help the committee members develop trust in one another? Be as specific as possible. LO6
What are the differences between formal and informal groups? Explain how you would manage each type of group to help an organization achieve success. LO6
What is the role of trust in building effective teams? As a manager, how would you build trust within a team? LO6
Describe your maturity level according to Argyris’s maturity-immaturity continuum. What insights about your human needs does this description give you? LO3
Do you think it would be unusual for a manager such as Lee Cockerell to spend a significant portion of his time motivating his employees? Explain. LO3
Which of the needs on Maslow’s hierarchy of needs could delivering exceptional customer service at Disney satisfy? Why? LO3
Is it possible for Cockerell’s efforts to succeed in motivating workers yet be detrimental to organizational success? Explain. LO3
Which theory of motivation do you think is most applicable in describing the United Way's use of training? Explain. LO3
With a very limited budget, what other nonmonetary incentives can you identify to maintain employees’ commitment to the United Way? LO3
Thinking solely about the United Way’s volunteers, how would you motivate them, given that they are unpaid but still have a strong dedication to the work they do? LO3
Do you believe the results are having a negative effect within the company on the level of managers’commitment to attaining organizational success?Explain. LO3
Given the survey results and Maslow’s hierarchy of needs, discuss the extent to which you believe managers’ personal needs are being met within the organization. LO3
Given your thoughts about questions 16-9 and 16-10, what action (if any) would you recommend be taken to improve the level of Organizational success?Explain, and be as specific as possible. LO3
What percentage of motivation is the responsibility of the manager? For the employee? Explain how you arrived at these percentages. LO3
Are there some people who cannot be motivated?If so, does that mean the manager should do nothing for these individuals? Explain. LO3
If you were working for an ineffective manager who did not know how to motivate, what steps would you take to become self-motivated? LO3
Beyond what you said in question 16-14, what motivates you? Why? LO3
What role do you think the individual needs of people play in building a successful company? LO3
What insights do you have about creating employee commitment to the success of Honda of America? LO3
Do you believe that maintaining fair pay in Honda’s Marysville plant is important? Why? LO3
What is your personal philosophy about using “job design” as a tool for motivating Honda of America employees? LO3
What management style would you use at Honda of America? Discuss its short- and long-term implications for production levels. LO3
Write out the equation for the expectancy theory of motivation. How can you use this equation to improve your motivation skill?Be specific. LO3
Is Maslow’s hierarchy of needs useful to managers? Why? LO3
Which strategy for motivating organization members presented in the chapter would you find easiest to implement? Why? Which would you find most difficult to use? Why? LO3
Distinguish between responsibility and authority, and provide examples to support your distinctions. LO4
Describe the three main types of authority that can exist within an organization. LO4
Explain the three major steps in the delegation process. LO4
Discuss the roles of responsibility, authority, and accountability among store managers at Hy-Vee Supermarkets. LO4
What are the drawbacks to delegating so much authority to Hy-Vee store managers? LO4
What gre the advantages to delegating authority to Hy-Vee store managers? LO4
What challenges do you see with Warby Parker’s use of Warbles? How can the company overcome these challenges? LO4
Compare and contrast the Warbles system at Warby Parker with what you have learned in this chapter about delegation. LO4
Within what kinds of companies would Warby Parker’s Warbles system work best? Within what kinds of companies would it not work? Explain your answers. LO4
What are some of the responsibilities of a CEO?List at least seven. LO4
The first step in the delegation process is to assign specific duties to individuals. What are Silverman's primary duties, and to whom can he assign these duties? Which of Silverman’s duties cannot be assigned to others? LO4
The second step in the delegation process involves granting authority to subordinates. How would Silverman grant authority to others? How would he make sure that others accept this new authority? LO4
The third step of the delegation process entails making sure the subordinate accepts responsibility for the delegated tasks. How would Silverman ensure that subordinates accept responsibility? LO4
Many obstacles could damage the effectiveness of Silverman’s delegation efforts. List the primary obstacles that Silverman must overcome. LO4
Compare and contrast centralization versus decentralization. In your opinion, which is better for organizations? LO4
What is acceptance of authority, and under which conditions will employees accept authority? LO4
What role should “organizational stability” play in the organizational change process? LO3
List and discuss four ways that you might settle conflict that results from an organizational change that you make. LO3
Discuss grid OD asa technique for changing people in organizations. LO3
How difficult would it be for a lower-level administrator to spearhead an effort to find new electronic applications for record keeping throughout Huntington and actually implement the changes? Explain. LO3
Do you think that employees at Huntington would tend to resist the efforts of this lower-level administrator more than they would resist those of a higher-level administrator? Why or why not? LO3
What elements of the change process at Huntington described in the case might cause organization members to experience stress? What could a change agent do to help alleviate this stress?Be specific. LO3
The chapter discusses three classes of factors (people, structure, and technology) to consider when determining what should be changed. How has BMRG's growth brought changes affecting each of these factors? LO3
How can Jennifer Katrulya help her employees manage the stress of working in a growing organization with virtua! offices? LO3
If you had been advising Katrulya about her plans to set up virtual offices, what advice would you have given her for overcoming resistance to change and for meeting the challenges of managing virtual offices? LO3
Discuss the changes you would make in the student organization if you were to assume the role of change agent. How would you effect these changes? LO3
What challenges do you envision for each of your changes? Do you anticipate that the student organization would welcome these changes? Why or why not? LO3
For your particular student organization, would change occur more readily if the change agent were also the president of the organization?Discuss. LO3
In your opinion, why do some people avoid the role of change agent? Why do others choose the role? Explain. LO3
How will you inform the employees about the store closing? Be specific. What actual words will you say to them? LO3
Are there any steps that you could take to help the employees cope with this change? Explain. LO3
List five possible responses from employees when you announce that the store is closing. For each employee response, detail what you would say in return. LO3
Have you personally experienced, or do you know someone who has experienced, a situation like the one described here? How was the situation handled and what was the outcome? LO3
List and explain five reasons why organizations should undergo change. LO3
Why is handling conflict an important part of making an organizational change? LO3
Define and describe the relationships among expertise, creative thinking skills, motivation, and creativity. LO7
Explain the differences between creativity and innovation. LO7
Describe the five steps of the innovation process. LO7
How is creativity and innovation being utilized at Olde Peninsula Brewpub and Restaurant? LO7
Develop a new food menu offering for Olde Peninsula.Once you have your idea, explain how each of the five steps in the innovation process would be addressed. LO7
What advice would you give to Steve Blinn about total quality management? Explain how he can ensure quality improvement at Olde Peninsuia. LO7
How is Ford being innovative in its search for autonomous vehicles? Explain. LO7
Discuss how creativity and innovation are linked at Ford. LO7
If you were Mark Fields, CEO of Ford, what other innovations would you seek for the automobile industry in the next 20 years? LO7
Inventing: Describe the main characteristics of your new video game. What will the children do in the new game? How will it help them improve their math skills? LO7
Developing: Describe how you can make the new video game serviceable for EA. LO7
Diffusing: How would you test the new video game's utility and worth? LO7
Integrating: How would you make the new video game a permanent part of EA? LO7
Monitoring: Describe how you would monitor the new video game to determine the extent to which it is helping EA. LO7
Describe five ways that organizations might increase creativity among their employees. LO7
Define total quality management (TOM), and describe the relationship betweenTQM and innovation. LO7
Describe the various stages involved in the planning process. Use an example to illustrate these stages. LO4
Explain the characteristics of effective objectives.Referring to these characteristics, provide an example of an effective objective for a not-for-profit organization of your choice. LO4
What special challenges would Wal-Mart face in automating its planning by using a distribution resource planning (DRP) system? What steps would you take to meet these challenges? LO4
Would you have Wal-Mart's chief executive officer or an appointed planning executive do the planning for Black Friday? Why? LO4
List three criteria that you would use to evaluate Wal-Mart's planning for Black Friday. Explain why you chose each criterion. LO4
Assess Gillette’s plan for using a texting model to compete with Dollar Shave Club’s subscription model. How was Gillette’s move an effective strategic plan? LO4
Would you characterize Gillette’s new texting model with Gillette on Demand a standing plan or a singleuse plan? Why? LO4
If Dollar Shave Club also introduces a texting model, how should Gillette revise its plans? LO4
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