1. Organization that consistently deliver above-average returns and outperform their competitors that reflect all of the following...
Question:
1. Organization that consistently deliver above-average returns and outperform their competitors that reflect all of the following characteristics EXCEPT:
A) They are responsive to client or customer needs.
B) They stay flexible in dealing with a dynamic environment.
C) They give continual attention to quality improvements.
D) The emphasize empowerment and support employees.
E) They emulate their competition.
2. A set of activities that help people acquire and improve job-related skills is called
A) Job analysis.
B) Socialization.
C) Job specification.
D) Training.
E) Orientation.
3. The basic goal of_______ is building organizational performance capacity by raising human capital to ensure that highly capable and enthusiastic people are always available.
A) Organizational workforce development.
B) Human mission matching.
C) Human resource strategizing.
D) Strategic workforce management.
E) Human resource management.
4. The_________ purpose of performance appraisal is intended to assist people in their training and continued personal development.
A) Development.
B) Orientation.
C) Labor relations.
D) Evaluation.
E) Socialization.
5. The process through which people receive, organize, and interpret information from their environment is called________.
A) Cognition.
B) Active listening.
C) Impression management.
D) Communication.
E) Perception.
Business and Administrative Communication
ISBN: 978-0073403182
10th edition
Authors: Kitty o. locker, Donna s. kienzler