1. Conducting Needs Assessment Organizational Analysis Person Analysis Task Analysis 2. Ensuring Employees Readiness for Training Atitudes and Motivation Basic Skills 3. Creating a Learning Environment Leaming Objectives Meaningful Material Practice Foodback Community of Learning Modeling Program Administration 5. Developing an Evaluation Plan Identity Learning Outcomes Choose Evaluation Design Plan Cost-Benefit Analysis 4. Ensuring Transfer of Training Sell-Management Peer and Manager Support 6. Selecting Training Method Traditional E-kaming 7. Monitoring and Evaluating the Program Conduct Evaluation Make Changes to Improve the Program ACTIVITY: Apply the process to training the prospective franchise holders. You must be able to explain to the class what you would do as part of each process. Flaky Patties and Pastries. Flaky Patties and Pastries plans to expand its business into Cuba and the Dominican Republic through franchising its business model there. It already has franchise agreements, (relationships) in Barbados, the Republic of Trinidad and Tobago and St Lucia. As the franchisor, Flaky Patties and Pastries provides a licensed privilege to the franchisee to do business and offers assistance in organizing, training, merchandising, marketing and managing in return for a monetary consideration. Previously the staff was brought to Jamaica and the relevant training was carried out here in Flaky 42 facilities. This has worked well for Flaky and also the growth of the franchisees as them employees get an understanding of what makes Flaky competitive, i.e. a cost strategy built on efficiency, competitive prices and customer delight