Question: 1. You are the customer service manager at Extra Electronics. You have received a complaint email from one of your customers (assume any name and

1. You are the customer service manager at Extra Electronics. You have received a complaint email from one of your customers (assume any name and email address) that the laptop he bought from your store is not displaying images properly. He explained that after some time, the picture on the screen gets distorted and discolored. The customer asked to replace or repair the laptop as per the terms and conditions provided in the warranty card. However, you found out that the laptop was bought three years ago and stands out of warranty. Use the indirect approach to respond to the customer's complaint by writing him an e-mail to refuse his request for adjustment. (20 marks)

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