A service has five tasks, performed in sequence.In the instance when there is more than one worker assigned to a task, each worker performs the entire task and they both can be working on different "items" at the same time.

Task 1 2 3 4 5

Task time per worker 2 min 6 min 10 min 4 min 15 min

# of workers 1 1 1 1 2

1. What is the capacity (hourly) of the process as a whole?
2. What is the bottleneck of the process?
3. What is the throughput time (assuming no wait time)?
4. Where would you expect customers to wait?