CASE STUDY: 2 Read the following case study and answer all the questions given below the case study DeAlpha has been in the manufacturing sector since 2015. De Alpha has two subsidiaries selling the same products. The company won the best employer award for the past three consecutive years. Top management has introduced a good package of rewards and recognitions to staff who have good and outstanding in their performance. This has made employees motivated and feel valued. The practice leads to contribute to organizational success. Management team of DeAlpha always remind their employees to implement quality principles in all routine tasks, which then it can become a habit of producing quality jobs. This is true. From a discussion with Head of DeAlpha subsidiaryB, Mr. B. Mr. A got the idea that success in quality implementation in DeAlpha subsidiary B is because it has full support from all levels of employees. "Therefore, not to take others to compare, we can directly check how De Alpha subsidiary B is doing. So far, not to worry, we are in the same quality of performance in terms of all aspects of the products including product design, features, technical quality and durability. However, we need to look at details of work processes such as order entry, billing, response, confirmation on order feedback duration, approval and employee training. I think I will appoint cross-functional teams of those most affected by the changes. For this, we have to study BBBDeTop work processes. We are having the same process with them. Last but not least, one more aspect that we cannot ignore is our social responsibility role. We are going to educate our society again on green product that we are going to introduce for another 3 months. No, do plan process to be benchmark. Let's quality is everybody efforts and we will benefit from the outcomes" said Mr. A. QUESTION NO:3 Evaluate whether DeAlpha can succeed in its aim to transform the company for the longterm success. Analyse the suitable iso standards (at least 2 standards) applicable for DeAlpha with a justification for each. Brief to employees on the benefits of ISO. (Evaluate= 2 Marks, Analyse = 2 Marks, Justification = 2 Marks, Benefits of ISO = 4 Marks) QUESTION NO:4 Analyze benchmarking comparison level that DeAlpha is used. Evaluate type of benchmarking DeAlpha implements. In this context, how can benchmarking benefit DeAlpha? In order to solve the issue in DeAlpha, advise Mr. Lokman on how to proceed through the right phases of benchmarking. (Analyze - 2 Marks, Evaluate -2 Marks, Advice 6 Marks) CASE STUDY: 2 Read the following case study and answer all the questions given below the case study DeAlpha has been in the manufacturing sector since 2015. De Alpha has two subsidiaries selling the same products. The company won the best employer award for the past three consecutive years. Top management has introduced a good package of rewards and recognitions to staff who have good and outstanding in their performance. This has made employees motivated and feel valued. The practice leads to contribute to organizational success. Management team of DeAlpha always remind their employees to implement quality principles in all routine tasks, which then it can become a habit of producing quality jobs. This is true. From a discussion with Head of DeAlpha subsidiaryB, Mr. B. Mr. A got the idea that success in quality implementation in DeAlpha subsidiary B is because it has full support from all levels of employees. "Therefore, not to take others to compare, we can directly check how De Alpha subsidiary B is doing. So far, not to worry, we are in the same quality of performance in terms of all aspects of the products including product design, features, technical quality and durability. However, we need to look at details of work processes such as order entry, billing, response, confirmation on order feedback duration, approval and employee training. I think I will appoint cross-functional teams of those most affected by the changes. For this, we have to study BBBDeTop work processes. We are having the same process with them. Last but not least, one more aspect that we cannot ignore is our social responsibility role. We are going to educate our society again on green product that we are going to introduce for another 3 months. No, do plan process to be benchmark. Let's quality is everybody efforts and we will benefit from the outcomes" said Mr. A. QUESTION NO:3 Evaluate whether DeAlpha can succeed in its aim to transform the company for the longterm success. Analyse the suitable iso standards (at least 2 standards) applicable for DeAlpha with a justification for each. Brief to employees on the benefits of ISO. (Evaluate= 2 Marks, Analyse = 2 Marks, Justification = 2 Marks, Benefits of ISO = 4 Marks) QUESTION NO:4 Analyze benchmarking comparison level that DeAlpha is used. Evaluate type of benchmarking DeAlpha implements. In this context, how can benchmarking benefit DeAlpha? In order to solve the issue in DeAlpha, advise Mr. Lokman on how to proceed through the right phases of benchmarking. (Analyze - 2 Marks, Evaluate -2 Marks, Advice 6 Marks)