CASE STUDY: 2 Read the following case study and answer all the questions given below the case study. As Ahmed's father looked back after some time he wondered about how the business had kept on changing in any event, when he was unaware that changes were happening. He valued that factors both outside the business and from inside had driven the need to make continuous improvement to all parts of the business. Simply the reality he currently consistently thought of 'his cake baking' as 'the business' was a critical change in his own outlook that had been significant with grappling with surviving in a more competitive and demanding environment. Ahmed's father was able to look at the many techniques his sons had introduced in cake baking and storage to see evidence of continuous improvement in how the business operated. Likewise, customer service, sales and marketing, finance and administration all demonstrated similar examples. In a future of perceived continuous change Ahmed understood that more formal processes would be needed to ensure continuous improvement in every aspect of the business if it were to not only improve but quite literally survive. Of significance here was understanding that at present he had no way of knowing if the changes they were introducing into the business were giving them a competitive advantage, retaining the status, or actually falling behind their main competition. No standards or benchmarks existed, other than what he gleaned from informal talks with others in the industry. With so much at risk they had to do better. Hence, he would like to improve hygiene cooking conditions with Muscat Bakery in Oman. Also, the decision has been made by Ahmed and his father to arrange a management consultant who specialises in the area of continuous improvement to discuss the options and processes for introducing a formal continuous improvement program into the business. QUESTION NO: 3 Assume you are the consultant. Based on the above case, analyse the continuous improvement and its relevance to the business, how the PDSA , a frequent four-step management method is used for continuous improvement approach in business. Also, how Juran's triology helps to continuously improve quality? (Relevance = 2 Marks, PDSA = 4 Marks, Triology = 2+1+1 Marks) QUESTION NO: 4 Read the case and analyze the benchmarking level followed by Ahmed, Evaluate the challenges (3 points) & requisites (3 points) for the mentioned benchmarking, and what way will it help to get the edge over the competitors? (Analyse = 2 Marks, challenges =3 Marks, requisites=3 Marks, Way to help = 2 Marks) CASE STUDY: 2 Read the following case study and answer all the questions given below the case study. As Ahmed's father looked back after some time he wondered about how the business had kept on changing in any event, when he was unaware that changes were happening. He valued that factors both outside the business and from inside had driven the need to make continuous improvement to all parts of the business. Simply the reality he currently consistently thought of 'his cake baking' as 'the business' was a critical change in his own outlook that had been significant with grappling with surviving in a more competitive and demanding environment. Ahmed's father was able to look at the many techniques his sons had introduced in cake baking and storage to see evidence of continuous improvement in how the business operated. Likewise, customer service, sales and marketing, finance and administration all demonstrated similar examples. In a future of perceived continuous change Ahmed understood that more formal processes would be needed to ensure continuous improvement in every aspect of the business if it were to not only improve but quite literally survive. Of significance here was understanding that at present he had no way of knowing if the changes they were introducing into the business were giving them a competitive advantage, retaining the status, or actually falling behind their main competition. No standards or benchmarks existed, other than what he gleaned from informal talks with others in the industry. With so much at risk they had to do better. Hence, he would like to improve hygiene cooking conditions with Muscat Bakery in Oman. Also, the decision has been made by Ahmed and his father to arrange a management consultant who specialises in the area of continuous improvement to discuss the options and processes for introducing a formal continuous improvement program into the business. QUESTION NO: 3 Assume you are the consultant. Based on the above case, analyse the continuous improvement and its relevance to the business, how the PDSA , a frequent four-step management method is used for continuous improvement approach in business. Also, how Juran's triology helps to continuously improve quality? (Relevance = 2 Marks, PDSA = 4 Marks, Triology = 2+1+1 Marks) QUESTION NO: 4 Read the case and analyze the benchmarking level followed by Ahmed, Evaluate the challenges (3 points) & requisites (3 points) for the mentioned benchmarking, and what way will it help to get the edge over the competitors? (Analyse = 2 Marks, challenges =3 Marks, requisites=3 Marks, Way to help = 2 Marks)