Ch 7 - What is a performance management system?

Select one:

a.

The acquisition of skills, behaviours, and abilities to perform future work or to solve an organizational problem

b.

A set of integrated management practices designed to help employees maximize performance, thereby allowing the organization to reach its goals

c.

The way an entrepreneur focuses their idea for the successful launch of a new product

d.

The point at which an organization has reached its peak

e.

A structured process for new employees to become familiar with the organization and their work; critical to socialization, which is the embedding of organizational values, beliefs, and accepted behaviours

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Ch 2 - Which corporation falls under provincial human rights legislation?

Select one:

a.

CN Rail

b.

WestJet

c.

RONA

d.

CBC

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Ch 4 - What is the correct definition of Job Description?

Select one:

a.

A document that lists the tasks, duties, and responsibilities of a job to be performed along with the skills, knowledge, and abilities or competencies needed to successfully perform the work.

b.

The negotiation of wages and other conditions of employment by an organized group of employees.

c.

A system of reward points offered by retailers to attract customer loyalty.

d.

Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs.

e.

The system of following someone around and noting how they perform their duties.

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Ch 3 - It is generally recognized in our society that better health is beneficial to the individual and the organization. What programs could an organization offer to encourage healthier lifestyles among its employees?

Select one:

a.

None; this is the responsibility of the employee not the employer.

b.

wellness programs that encourage health through elements such as exercise and nutrition

c.

WHMIS training

d.

programs beyond the legally required health and safety programs

e.

ensure all employees and customers know what is expected of them regarding health and safety

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Ch 9 - In law, what is known as failure to use a reasonable amount of care ...

Select one:

a.

Negligence

b.

Employee rights

c.

Just cause

d.

Procedural caution with management rights

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Ch 8 - What are the mandatory benefits required by law? - Think Carefully

Select one:

a.

Employment Insurance (EI)

b.

Leaves without pay

c.

All of the above

d.

Just A and C

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Ch 1 - What is a current business challenge facing organizations and HRM?

Select one:

a.

Employee assistance programs

b.

Developing human capital

c.

HRIS policies

d.

Conflict Management

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Ch 4 - What is the correction definition of Job Analysis?

Select one:

a.

A system of reward points offered by retailers to attract customer loyalty.

b.

The process of attempting to fill gaps that exist in the skills of the current labor force.

c.

A system of giving the authority to carry out certain jobs by those lower down the management hierarchy.

d.

A form of protest where employees strictly follow the terms of the collective agreement.

e.

Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs.