Firstly read this then answer the following below - >> Technical skill involves specialized knowledge of tools,
Question:
Firstly read this then answer the following below - >> Technical skill involves specialized knowledge of tools, techniques, methods, procedures, or processes associated with a specific type of activity. Executive chefs, chief engineers, marketing specialists, controllers, and other types of hospitality managers apply a unique set of technical skills to their particular jobs. Human relations skill is the ability of a manager to work effectively with people at every level in the organization. Managers need interpersonal skills that enable them to relate to guests, bosses, peers, and employees. Conceptual skill involves a manager’s ability to see beyond the technical aspects of his or her position. It includes recognizing the interdependence of various departments and functional areas within the organization as well as seeing the bigger picture of how the organization fits into the structure of the industry, the community, and the wider world at large.
The attachment provides an extract of the job descriptions of three positions:
A) a maître d’ (dining room manager),
B) a captain (dining room supervisor),
C) a dining room server.
- Classify each task listed as calling for either a conceptual, human relations, technical skills, or a combination thereof. (8)
- For each of the positions, total up the amount of conceptual, human relations and technical skills that you allocated. What conclusions can you draw from these totals in terms of the skill each position requires? (2)
Expert Answer:
According to the totals the Matre D requires a lot of conceptual skills as hisher role involves over... View the full answer
