Human resources often needs to be an architect to modify work systems in the most effective ways. They may identify the need; determine how to implement change; or work to help change management go more smoothly. According to Scott, this role is used when there is a need to

a) control how new employees are oriented to Wendys.

b) make work more meaningful for employees.

c) control turnover of personnel.

d) hire for more potential.

e) take advantage of available technology or drive down costs.