Instant messaging $($IM$)$ enables users to communicate in real time via the Internet.

Complete the following sentence about messaging.

IM communication tends to be conducted $.$

IM is increasingly used by businesses. Identify the reasons why IM is useful for businesses and its employees. Check all that apply.

Control

Productivity loss

Speed

Eliminates downtime

Security

Cost savings

Before using instant messaging on the job, obtain permission and follow best practices for professional use.

Choose the best answer for the following.

To avoid disruptions in productivity, you should:

make yourself unavailable when you need to complete a project or meet a deadline.

learn about your organization$$s IM policies.

contact coworkers at regular intervals.

Read the following IM transcript and answer the question.

Roberto Kestler: Did you hear about the new customer?

Roberto Kestler: Dude! Where are you! We need to talk NOW!

Roberto Kestler: Come on Herb. I know you$$re there and this is BIG

Does the preceding IM transcript apply professional best practices?

No

Yes