__________________ is a performance appraisal method that involves an employee working together with their manager to set SMART goals.

Mixed-model method

Management by Objectives

360 degree feedback

The point-factor method

All of the following regarding performance appraisal interviews is true EXCEPT:

Managers should communicate both praise and constructive criticism.

Managers should allow employees an opportunity to explain performance issues.

Managers should be trained to avoid common perceptual biases.

Managers should focus on performance deficits and avoid discussion of developmental needs.

Which of the following represents trait-based information that is sometimes used in performance appraisal?

Verbal persuasion

Units produced

Initiative

Customer satisfaction