Match each example with the type of operational plan it illustrates.

$\backslash$table$[[$Description$],[$A statement defining how the company handles customer$],[$complaints$],[$A list of the steps a customer service representative should follow$],[$when a customer presents a complaint$],[$A requirement that unhappy customers never be given cash$],[$refunds$],[$A single$-$use plan outlining the many activities involved in$],[$implementing a new technology throughout the organization$],[$A single$-$use plan to install new software on laptops as one of$],[$many activities that will occur during the implementation of a new$],[$technology throughout the organization$]]$