MCQ Quiz ( choose the best one answer)

A common characteristic of service jobs is that they ________. *

offer much higher pay in comparison with other non-service jobs

need substantial interaction with an organization's customers

require very little job knowledge compared to other jobs

provide more perks and benefits to employees

________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups *

Workforce associability

Organizational congruity

Workforce diversity

Operational homogeneity

The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals *

True

False

________ is the study of societies to learn about human beings and their activities. *

Dentology

Epistemology

Anthropology

Agnotology

Leadership is: *

A trait held by all managers

An inherited trait

Not something that can be learned

The ability to influence a group in goal achievement

The determination of what tasks are to be done and how the tasks are to be grouped is part of which management function? *

Planning

Leading

Controlling

Organizing

According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role? *

Liaison

Monitor

Negotiator

Spokesperson

Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another? *

Cosmology

Parapsychology

Social psychology

Lexicology

Which of the following is a result of globalization? *

organizations being bound by national borders

lower production of goods in developing nations

highly homogeneous workforce

jobs moving to nations with low-cost labor

Which one of the following is not an attitude? *

Job involvement

Organizational commitment

Job productivity

Job satisfaction

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization. *

Entrepreneur

Disseminator

Spokesperson

Leader

All of the following are examples of biological characteristics except: *

Sexual orientation

Marital status

Age

Gender

Job satisfaction is best described as: *

neither value, attitude and behaviour

behaviour

value

an attitude

Which of the following best defines organizational behavior? *

It involves the study of groups of people coming together for collective bargaining

It involves developing exclusively the knowledge of managers and senior -level employees

It involves analyzing different people in an industry with independent profit-centered motives.

It involves the study of what people do in a company and how it affects the company's output

If attitude and behavior are inconsistent, individuals will most likely: *

Change their behaviour

Change their attitude

Change either the attitude or their behaviour

Do nothing

According to your text, a likely explanation for the higher absentee rates for women is that: *

Women generally have jobs for which a temporary replacement can be organized

Women tend to be less satisfied with their jobs than men and are consequently absent more often

Women tend to have more illness that keep them from work than do men

Traditionally women have had the responsibility for child and/or elder care.

What does the following image symbolize? *

Women climbing through ladder

Corporate ladder

Breaking glass-ceiling

Corporate hierarchy

Human beings are simple in nature and thus, simple, universal principles explain all kinds of organizational behavior. *

True

False

Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking? *

planning

organizing

scrutinizing

envisioning

When managers have the mental ability to analyse and diagnose complex situations, they possess: *

Technical skills

Computer skills

Human skills

Conceptual skills

Job involvement is best defined as a worker's: *

identification with the job

loyalty to the organisation

general attitude toward his or her job

need to participate in organisational social activities

If attitude and behaviour are inconsistent, individuals will most likely: *

Change their behaviour

Change their attitude

Change either the attitude or their behaviour

Do nothing

One of the key challenges for managers in today's organizations is to ________ *

stimulate tolerance for change

follow age-old rules rigidly

conform to norms and practices

be static in nature

The belief that discrimination is wrong is a value statement. Such an opinion is what component of attitude? *

Behavioural

Reactive

Affective

Cognitive

Jonathan Doe is a security officer. He believes that it is important to know exactly who is in the office at any given time. Jonathan notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jonathan becomes frustrated with those employees. He makes note of them and reports them to their supervisors. Which of the following options describes the order in which Jonathan experienced the three components of attitude? *

behavioural, cognitive, affective

cognitive, affective, behavioural

affective, behavioural, cognitive

cognitive, behavioural affective.

Which of the following is true of technical skills? *

They can be learned only through formal education

They encompass the ability to apply specialized knowledge

They are not required at all kinds of jobs

They comprise the ability to understand and motivate people.

Organizational Commitment: *

Has neutral relationship with job performance

Has no relationship to job performance

Has a positive but modest relationship to job performance

Has negative but modest relationship to job performance

________ seeks to measure, explain, and sometimes change the behavior of humans and other animals *

Meteorology

Theology

Psychology

Epistemology

Rodrigo Fernandez has been working since 20 years, he believes strongly that everyone has an obligation to protect the environment. He works for a chemical producing company, and unfortunately finds out that his company highly contributes to waste being released into the river. The condition Rodrigo Fernandez is experiencing is: *

evaluative attitude

employee engagement

cognitive dissonance

peer pressure

Motivating employees, directing their activities, selecting the most effective communication channels and resolving conflict is the ______________ function of management. *

Controlling

Organizing

Planning

Question Picture

Leading

toe at HE