Most students know that class teams have their own distinct personalities. Professors often give class teams a lot of autonomy in completing their projects, and sometimes teams form close bonds around common values. When this happens, teams are a joy to experience. There's no need for management-everyone just does what it takes to get the job done in the way that matches the team's values and beliefs. Aaron gets up every morning and goes to the restaurant where he cooks. When talking about his job, Aaron says, "I can't help it-I love to make people happy! The looks on theil faces when they see their dinners is all the reward I'll ever need!" Aaron has never been late to work, and he always shows up with a smile. Police work is changing. More and more police departments today are implementing community policing practices: working with the public to create a safer environment for all. For this reason, performance evaluations for police officers are starting to include criteria such as helpfulness and friendliness, which are measures of actions, not outcomes. Josephina writes copy for an Internet content provider. Her company pays her $15 per accepted article (typically about 500 words). Josephina has a goal of writing 10 articles per day. Creativity is terrific, but sometimes creativity can go too far. Izzy's Ice Cream is known for its unusual flavors, but last week, the employees came up with something called Poop. Sure, it was just chocolate ice cream, but Izzy had to tell his workers, "No naming ice cream after bodily functions!" Employees at Rapid Rents, a furniture rental store, all know that the value that binds them together is respect. That means respect for everyone who enters the store and respect for coworkers up and down the organization's hierarchy. While managers meet with their employees regularly to coordinate schedules, there is really very little formal control needed, since everyone in the organization knows that the most important thing they can do is to treat others with respect