Please answer these two questions which is on the second picture

18.1 The Welfare Department demanded, "What is going an out there? I feel like I'm running What are the sources of this situation? What is a role here? kindergarten. What is wrong with your people?" Alan responded, "My people are justifiably refusing to carry the whole How Yatie Rou? departmint may longer. They hak their backs working with an intake Rconlind Stamos, Director of the Intake Section of the Lincoln County, for an how-convincing her to get into a training program setting up an Welfare Department, prepared to confront the group leaders of her appointment with Legal Aid to file for child supports calling a friend in section-Alun Short and Susan En. She about riched the end of Food Stumpesetting rent payment from the township, and finally "her rope over the conflict between the two groups. Alin and Susan each sectaring a pro-dated withdrawal from the client. When they get back to supervised six intake workers involved in a pilot project to provide direct their desks they find notes indicating that the next two inniles are theirs. service to applicants for welfare, as well as to reduce the pay-out to They look per and see three people in San's ut ting there with recipients. clean desks and wing miles on their faces. It's not fair for my people to The state welfare department had approved a one year trial of do what they are supposed to and Sam's to fost glide by." "Ror's brainch114." She had hand-picked the twelve most productive, Whos, wait at me, "Stan said, holding up her hand. Why enthusiastic, and personable caseworkers, and the two best proup leaders, thould my people do double work just became they are more efficient for this experiment. Caseworkers were to work with each applicant to than yours? Intakes are assigned alterately, but equally. I Marie can determine the type and duration of stance necessary for the client to completes in twenty minutes, why should she taken two more just become self-supporting to help secure the indicated services (training bet it takes Sydney an hour to do ne? That would mean that Marie child support, housing, etc.) to provide personal support, and to would be in the many people. That is what isn't fale. negotiate a predetermined termination dett. As an experienced social At this point, Be interceded and asked, "How is it that there is such worker, Rox was confident that the program would help teach the truly a difference between the groups in the amount of time spent on intako? We have a checkdist for all the pour le services. Alan, why do needy nary survival skills, provide temporacy financial help, and eventually reduce the amount of tid actually paid to welfare recipients. your people take so long? Rox thought she had done everything by the book. Alan and Susan "Pomihly because they are doing a good job," Alen retorted. "They helped select their caseworken. Everyone pitched in during the move to spend time with each person, they listen, they care. They don't just go the new facilities, Ighing and joking with each other as they through the checklist-they look for ways to really help people. When they make home visits they are ad up taking children to the dinie, or determined the strangement of dents, divides, telephones, etc. The Caseworkers, decks, and receptionists brought in champagne and snacks the whole family to the grocery. They are acting in the real spirit of this In celebration of the new venture. It all stake one big happy programot just going through the motions. Look at the stats-you'll fully--the. find that at least 50% of the time my people get voluntary withdrawal Now, six weeks later, Caseworkers from one group aren't spending to Sain't everage is les than 20%. That's the difference." those of the other, Alan and Susan no longer lanch together, and Ros "Look," Susan replied, "there are some cases where a voluntary can't remember the last the Royone fatighed. Simon, the receptionist withdrawal is not appropriate. Some people really need long-term help. has just left Rox's office. There are fifteen people waiting in the Intake Others are never going to agree to withdww, so it is just a waste of time lobby, and not one Caseworker will neer his calls. He reported that to try to convince them. My workers know that. Maybe what we needs three worken from each group were out of the office on home visits, but for them to teach your group how to fridge people more accurately." that the other refused my now. The workers in Alan's group "Put chancel My workers won't be omght dead with your bunch of told him to sign all new cases to people in Susan's group til the case goldbride. They want to help people, but they won't be walled on my loads were more even, and Susan's people told her they wouldn't see longer, and I mupport them." anyone tatil Alan's people did. He didn't know what to do, and was "Suve me from the world savers," said Susan, oth noch almost shaking with frustration, Rox invited Alan and Susan into her office, closed the door, and Chudy Lee Frantzve, J. L. (1983). Behaving in organizations: Tales from the trenches. Toronto: Allyn and Bacon, Inc. Pp. 145-146. 1) Why has this situation unfolded as it has? 2) What should Roz do now