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ABSTRACT

It has been more than two decades of experience adopting and implementing enterprise resource

planning $($ERP$)$ systems in business. However, the success of these systems remains debatable. The

failure rate of ERP systems is relatively high, despite the fact that success stories of ERPs are recorded

in earlier research studies. The main purpose of this study is to identify and assess the degree of ERP

implementation failure factors encountered by organisations and confirm which is significant in

various countries. A systematic literature review was performed, considering research studies

published between $2000$ to $2022$ for this purpose. This study critically reviewed $55$ relevant articles

published in reputable journals. The systematic literature review identified $35$ failure factors

categorised as the most critical based on their occurrence in past studies. The top five failure factors

included lack of top management support, Inadequate education and training, the mismatch between

the system and business strategies, lack of project management performers, and users unwilling to use

the ERP system. According to the country$-$wise evaluation, "Lack of top management support" is a

critical failure factor of the ERP implementation for all clusters. However, the more frequent impact

for Asian countries, with a moderate impact for European countries and less for North American

countries. Also, "Inadequate education and training" is a major Critical failure factor for Asian and

North American countries during ERP implementation projects.This is the first comprehensive

systematic review attempted to identify the Critical failure factor during the implementation of ERP

systems.