pointers to responding on a claim

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2. Then find another student's complaint, and write a second post responding to their claim. Again, keep your instant message response brief, and make every word count. Find pointers on responding to a claim at the bottom of pages 149 and 151 in your textbook, and in Module 5. Evaluate the letter on these criteria: Is the letter's content as clear as it could be? Is it direct in its approach? How would you revise the opening line? What specific, informative subject line would summarize the letter's contents? Does it use the "you view", but avoid blaming? What sentences or words would you add or change to show consideration of the reader's needs or interests? . Are the guidelines followed for this specific document type in the Opening, Bedy, and Closing? What should be added, or changed? How could you make it easier for the reader to give the writer what he wants? Is it written to maintain goodwill? What would you add or change to change the letter's tone? What changes would need to be made for it to be formatted correctly as a letter? 2. Then find another student's complaint, and write a second post responding to their claim. Again, keep your instant message response brief, and make every word count. Find pointers on responding to a claim at the bottom of pages 149 and 151 in your textbook, and in Module 5. Evaluate the letter on these criteria: Is the letter's content as clear as it could be? Is it direct in its approach? How would you revise the opening line? What specific, informative subject line would summarize the letter's contents? Does it use the "you view", but avoid blaming? What sentences or words would you add or change to show consideration of the reader's needs or interests? . Are the guidelines followed for this specific document type in the Opening, Bedy, and Closing? What should be added, or changed? How could you make it easier for the reader to give the writer what he wants? Is it written to maintain goodwill? What would you add or change to change the letter's tone? What changes would need to be made for it to be formatted correctly as a letter