Question: SECTION C: SHORT ANSWER QUESTIONS Answer ALL Questions in this Section [30 MARKS] Question 1 [15 marks] Explain the following organisational change and development concepts.

SECTION C: SHORT ANSWER QUESTIONS Answer ALL

SECTION C: SHORT ANSWER QUESTIONS Answer ALL Questions in this Section [30 MARKS] Question 1 [15 marks] Explain the following organisational change and development concepts. a) Innovative organisation (3 marks) b) Total Quality Management (3 marks) c) Knowledge management (3 marks) d) Empowerment (3 marks) e) Work place learning (3 marks) Question 2 [9 marks] Identify and describe the three (3) major phases of organisation development process. (9 marks) Question 3 [6 marks] Using examples, explain the difference between a team and team building. (6 marks)

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