Question: USE ARENA SOFTWARE or please do not answer. 4. (ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 10 minutes and there

USE ARENA SOFTWARE or please do not answer. 4.

USE ARENA SOFTWARE or please do not answer.

4. (ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 10 minutes and there are three tellers available on a typical day. The service time for a customer depends on the type of service (i.e., withdrawal/deposit, account opening) and it consists of two distributions. There is a 30% chance that the service time is normally distributed with a minimum a mean of 18 mins and a standard deviation of 3 mins, and a 70% chance that the time is distributed according to a triangular distribution with parameters of (15, 23, 26) mins. Further services will be required for 15% of all customers and it takes 12 minutes on average (exponentially distributed). These services will be provided by a customer service specialist as well. a. Simulate 1 day (8hrs a day) of ABC Bank's operations. b. How many customers leave the bank? What is the average number of customers waiting in line? What is the maximum? d. What is the average time spent by a customer in the bank? What is the maximum? e. What is the utilization of the tellers? c. 4. (ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 10 minutes and there are three tellers available on a typical day. The service time for a customer depends on the type of service (i.e., withdrawal/deposit, account opening) and it consists of two distributions. There is a 30% chance that the service time is normally distributed with a minimum a mean of 18 mins and a standard deviation of 3 mins, and a 70% chance that the time is distributed according to a triangular distribution with parameters of (15, 23, 26) mins. Further services will be required for 15% of all customers and it takes 12 minutes on average (exponentially distributed). These services will be provided by a customer service specialist as well. a. Simulate 1 day (8hrs a day) of ABC Bank's operations. b. How many customers leave the bank? What is the average number of customers waiting in line? What is the maximum? d. What is the average time spent by a customer in the bank? What is the maximum? e. What is the utilization of the tellers? c

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

[ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 8 minutes and there are three tellers available on a typical day. The service time for a customer depends on the type...

Independent Journal of Management & Production E-ISSN: 2236-269X ijmp@ijmp.jor.br Instituto Federal de Educao, Cincia e Tecnologia de So Paulo Brasil Gumus, Seigha; Monday Bubou, Gordon; Humphrey...

\fCHAPTER 14 Server Farms: M/M/k and M/M/k/k In today's high-volume world, almost no websites, compute centers, or call centers consist of just a single server. Instead a \"server farm\" is used. The...

Solve exercise 8 , chapter 8 (in " business process modeling simulation and design " by Manuel Laguna and Johan Marklund) Discrete events simulation , using the JaamSim software: Grocery store You...

You are hired by Safeway to help them build a number of simulation models to better understand the customer flows and queuing processes in a grocery store setting. The pilot project at hand focuses...

Practice Questions 1 Upon observing the current trends toward commercialization, Valentine realized that he can turn his matchmaking skills into a business, and decided to open a matchmaking agency....

solve step by step in Arena software (1) Parts arrive at a three-machine system according to an exponential inter-arrival distribution with mean 10 minutes. The three machines are all different, and...

Grocery storeYou are hired by Safeway to help them build a number of simulation models to better understand the customer flows and queuing processes in a grocery store setting. The pilot project at...

This assignment uses Arena Modeling simulator software. Exercise 4.21 A repair and inspection facility consists of two stations, a repair station with two technicians, and an inspection station with...

ARENA SOFTWARE PLEASE WITH STEP-BY-STEP Before you start developing the simulation in ARENA Read the problem Airline check-in system and answer: A. What are the entities? should the entities be...

Q x = -14 54Px + 45Py + 0.62Ax where Qx represents thousands of donuts; Px is the price per donut; Py is the average price per donut of other brands of donuts; and Ax represents thousands of dollars...

Consider a three-period financial market with t = 0,1,2,3 and a down-and-out call barrier option with barrier H = 90 and strike K = 110. (a) Draw a binomial tree for the possible values of...

Which of the following is not true about load funds? Multiple choice question. The average load is between 3 and 5 percent. A load fund charges commissions. Load funds do not charge commissions. The...

As the manager of Smith Construction, you need to make a decision on the number of homes to build in a new residential area where you are the only builder. Unfortunately, you must build the homes...