1. Prepare an X -chart and R-chart for complaints, and plot the average complaints per building for...
Question:
1. Prepare an X̅-chart and R-chart for complaints, and plot the average complaints per building for each crew during the 9-month period. Do the same for the performance ratings. What does this analysis reveal about the service quality of CSI’s crews?
2. Discuss possible ways to improve service quality.
3. Describe some potential strategies for reducing CSI's staffing problems.
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1 The Xchart and Rchart for complaints reveal that there are some crews with high complaint rates and some with low complaint rates The average compla...View the full answer
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Related Book For 
Service Management Operations, Strategy, Information Technology
ISBN: 9781260167146
9th Edition
Authors: Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
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