Victorian Creations specializes in the reproduction of furniture from the Victorian era. Recently the company updated its payroll software as an in-house development project. Users and IT staff members have completed comprehensive training sessions. The system has been operational for about six weeks, and no major problems have occurred. You are responsible for the post-implementation evaluation.
What are some techniques you might use to obtain an accurate evaluation? What are some specific questions you would include in a questionnaire? Who should receive the questionnaire? Are there general guidelines that apply to the timing of a post-implementation evaluation? What are they?