Managing Human Resources 14th Edition George Bohlander, Scott Snell - Solutions

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Do the various theories of motivation contradict each other or complement each other? Explain.
What combination of motivational techniques do you think would result in the best overall motivation and reward system?
Reinforcement theory and behavior modification have been called demeaning because they tend to treat people “like mice in a maze.” Do you agree?
In what ways are team cohesiveness and team conflict related?
Managers at The Container Store believe that satisfied employees will be highly motivated to satisfy their customers. The company’s enviably low turnover rate is a clear indication of its employees’ satisfaction, just as its ability to expand and prosper year after year is a clear indication of
How do scientific management and Theory X differ from the human relations movement and Theory Y?
How did the results of the Hawthorne Studies influence researchers’ thinking about employee motivation?
What are the five sets of needs in Maslow’s hierarchy? How are a person’s needs related to motivation?
What are the two dimensions in Herzberg’s theory? What kinds of elements affect each dimension?
What is the fundamental premise of reinforcement theory?
According to equity theory, how does an employee determine whether he or she is being treated equitably?
According to expectancy theory, what two variables determine motivation?
Identify and describe the major techniques for motivating employees.
Describe the steps involved in the MBO process.
What are the objectives of MBO? What do you think might be its disadvantages?
How does employee participation increase motivation?
Describe the steps in the process of behavior modification.
Identify and describe the major types of teams.
What are the major benefits and limitations associated with the use of self-managed teams?
Explain the major stages of team development.
George Schenk’s passion is making work meaningful, sustainable, and personal. He learned about wood-fired cooking from his grandmother in Vermont and, years later, rekindled his love of cooking with fire when he founded the American Flatbread Company. His company produces frozen wood-fired
Strikes are costly to both the union members walking the picket line and the company whose employees are off the job. Companies may lose business and struggle to get things done properly and on time. Often, they try to minimize the disruption by assigning managers and hiring workers to fill in.
Do unions really derive their power mainly from their membership and labor legislation? What are some other sources of union power?
Which labor contract issues are likely to be the easiest to resolve? Which are likely to be the most difficult?
Discuss the following statement: Union security means job security for union members.
How would you prepare for labor contract negotiations as a member of management? As head of the union negotiating committee?
Under what circumstances are strikes and lockouts justified in place of mediation or arbitration?
Over the years, Boeing and its unions have disagreed over key issues such as compensation and job security. When the International Association of Machinists and Aerospace Workers calls a strike, it knows it has a strong position. The company can’t easily find trained workers to replace the
Briefly describe the history of unions in the United States.
Describe the three characteristics common to most union-management partnerships. Discuss the benefits of union-management partnerships to management, unions, and workers.
For what reasons do employees start or join unions?
Describe the process of forming a union, and explain the role of the National Labor Relations Board (NLRB) in that process.
Explain the three issues involved in negotiations concerning employee pay.
What is the difference between job security and union security? How do unions attempt to enhance union security?
What is a grievance? Describe the typical grievance procedure.
For what reasons are strikes and lockouts relatively rare nowadays?
What are the objectives of picketing?
In what ways do the techniques of mediation and arbitration differ?
People are a vital ingredient in Finagle A Bagel’s recipe for success. As a quick-serve business, the company strives for high turnover in food, not employees. In fact, careful attention to human resources management has enabled Finagle A Bagel to continue expanding its market share without
Based on what is reported in newspapers and the electronic media, most people believe that the relationship between companies and unions is always contentious. Salary disputes, disagreements over benefits, demand for more employee productivity, stalled negotiations, and threats of strikes appear to
1. Are Babe’s methods of herding sheep different from those used by the sheepdogs? If yes, what are the differences?2. Does Babe discover that he cannot successfully herd sheep as a sheepdog herds them? What does he do?3. Does Farmer Hoggett accept Babe for what he is—a pig not a sheepdog?This
1. What problems do you think WellPoint might have encountered by moving so many employees to a web-based HR system?2. What do you think WellPoint’s HR department should try to achieve in moving forward?3. How can PeopleSoft make certain that WellPoint is happy with its service?When Tom Van
1. Why would Professional Products commit to no layoffs in its expansion? Is this a positive move, or could it be detrimental to the company?2. In addition to training employees for other jobs, what other HR strategies might the firm employ to maintain its relationship with its domestic
1. How did the problems at Deloitte & Touche occur in the first place?2. Did their changes fix the underlying problems? Explain.3. What other advice would you give their managers?In 1992, Deloitte & Touche, LLP, was celebrating the tenth year in which approximately 50 percent of its new hires were
Are people always an organization’s most valuable asset? Why or why not?
Will technology eliminate the need for human resources managers?
What are the pros and cons of change? Does it help or hurt organizational performance? Do you like change? Why or why not?
Can you think of a situation in which, if a particular person left an organization, the organization’s expertise would drop rapidly?
Someone once said that TQM “is like paving cow paths.” What do you suppose this means in relation to reengineering?
Do pressures on cost containment work against effective management of people? Why or why not?
What are the pros and cons of having a more diverse workforce? Is the United States in a better position to compete globally because of its diverse population?
In your opinion, what is the most important role of HR managers?
Today, human resources management is not just the responsibility of the personnel department. If people are a competitive resource, then line managers play an increasingly important role in managing the workforce. But this is not an either/or situation. Rather than seeing line managers take over
1. Does Lt. Tyler analyze the submarine’s external environment? Does he engage in environmental scanning as described earlier in this chapter?2. What is Lt. Tyler’s assessment of the submarine’s strengths and weaknesses?3. Does Lt. Tyler consider threats and opportunities in forming his
1. What do you think of Mazda Motors UK’s efforts to benchmark its benefits package on an annual basis?2. As a prospective employee, would you have more interest in working for a company that conducts such benchmarking?3. What are the benefits and costs associated with giving employees a free car
1. Why do you think companies like Dole need succession planning?2. Do you see any disadvantage of “automating” succession planning?With 61,000 workers in more than ninety countries, Dole Food Company has talent all over the world. Only a few hundred of those employees are in top management at
Identify the three key elements of the human resources planning model and discuss the relationships among them.
What competitive environmental forces influence the firm’s strategy?
What criteria must be met if firms are to achieve a competitive advantage through their employees?
Which approach do you think should be relied on more heavily for strategy formulation—the quantitative or qualitative approach?
Explain the difference between a firm’s corporate strategy and business strategy. Why do firms need to look at both aspects?
What steps does the firm need to take to reconcile labor supply and labor demand?
Why is organizational capability important to firm and how can HR managers enhance it?
Part of strategic planning in HR is mapping an organization’s human capital. When we look at the strategic value of a person’s skills as well as their uniqueness, we soon discover that organizations comprise different kinds of workers who have very different kinds of skills. Some are core
1. Does Professor Callahan sexually harass Elle? If yes, what is the evidence in these scenes?2. If these scenes show sexual harassment, what type of harassment is it? Quid pro quo harassment or hostile environment harassment?3. Did Elle behave appropriately or inappropriately in Professor
1. In your opinion, does Johnson have a viable claim of disability discrimination? Explain. Does he have a claim of retaliatory discharge? Explain.2. Does the fact that Johnson refused to discuss his personal reasons for missing the meeting affect this case?3. Do you believe Johnson was
1. Evaluate the conduct of Peter Lewiston against the EEOC’s definition of sexual harassment.2. Should the intent or motive behind Lewiston’s conduct be considered when deciding sexual harassment activities? Explain.Peter Lewiston was terminated on July 15, 2004, by the governing board of the
EEO legislation was prompted by significant social events. List those events and describe how they influenced the passage of various EEO laws.
Cite and describe the major federal laws and court decisions that affect the employment process of both large and small organizations.
After receiving several complaints of sexual harassment, the HR department of a city library decided to establish a sexual harassment policy. What should be included in the policy? How should it be implemented?
What is the Uniform Guidelines on Employee Selection Procedures? To whom do the guidelines apply? What do they cover?
Explain the difference between adverse impact and disparate treatment. Provide examples illustrating how adverse impact and disparate treatment discrimination can exist.
Throughout the chapter, specific court cases have been highlighted to signify their impact on shaping federal antidiscrimination policy. Identify these cases and explain their significance in defining employee or employer rights and duties.
As a marketing manager you have recently turned down Nancy Conrad for a position as sales supervisor. Nancy believes the denial was due to her gender and she has filed a sex discrimination charge with the EEOC. Explain the steps the EEOC will use to process the charge; include Nancy’s options
Affirmative action is both a legal and emotional issue affecting employees and employers. Develop as many arguments as you can both supporting and opposing affirmative action as an employer policy. If you were asked to implement such a program, what steps would you follow?
Over the past decade the problem of sexual harassment has captured the attention of all managers and employees. While it is widely known that sexual harassment is both unethical and illegal, the incidents of sexual harassment continue to plague business. Unfortunately, when these cases arise, they
1. What knowledge, skills, and abilities (KSAs) are required for the successful performance of Miles Massey’s job?2. Recall the earlier chapter section “Job Analysis.” Apply some observations from that section to this scene. What duties, tasks, and activities do you infer from the scene for
1. What advantages will Lockheed Martin gain by using virtual teams? Explain.2. Identify and discuss potential problems with using virtual teams—for example, interpersonal, technical, or geographical concerns.3. Discuss specific training that virtual teams could receive.On October 26, 2001,
1. Given the facts of this case, is it possible for Brenda and Martin to reach a satisfactory result? Explain.2. How could an organization go about identifying and measuring the personal competencies of employees?3. How could the company prevent this problem from occurring in the future?
Place yourself in the position of general manager of a service department. How might formally written job requirements help you manage your work unit?
Discuss the various methods by which job analysis can be completed. Compare and contrast these methods, noting the pros or cons of each.
Explain how industrial engineering and ergonomics can both clash with and complement each other in the design of jobs.
The job characteristics model has five components that enhance employee jobs— skill variety, task identity, task significance, autonomy, and feedback. Give an example illustrating how each component can be used to improve the organization and the job of the employee.
As a small-business employer, explain how nontraditional work schedules might make it easier for you to recruit employees.
1. Do these scenes show external or internal recruitment?2. Recall an earlier discussion in this chapter of the employee’s role in career planning. What does Carter do to help his career?3. Review the earlier section “Career Development Initiatives.” Which of those initiatives appear in these
What are some of the possible reasons Scott did not seek or receive advice from her immediate supervisor?Sue Ann Scott was a receptionist at the headquarters of a large corporation. A high school graduate, she had no particular skills other than an ability to organize her job duties and a pleasant
1. What do you think are the main strengths of UPS’s career development program?2. What are the key outcomes that UPS wants to achieve?3. What suggestions do you have for improving the program?When Jordan Colletta joined UPS in 1975, fresh out of school and newly married, he wasn’t thinking
In what ways do executive search firms differ from the traditional employment agencies?
Explain how realistic job previews (RJPs) operate. Why do they appear to be an effective recruitment technique?
More than 50 percent of all MBAs leave their first employer within five years. While the change may mean career growth for the individuals, it represents a loss to the employers. What are some of the probable reasons an MBA would leave his or her first employer?
What are the advantages and disadvantages of filling openings from internal sources?
How might retired executives in any organization assist in the career management of current employees?
Give some reasons for the trend toward increased emphasis on career management programs.
What contributions can a career management program make to an organization that is forced to downsize its operations?
What are some of the barriers to advancement opportunities for women in many organizations?
How are the career challenges of minorities both similar to and different from those of women?
1. Which steps in the employee selection process shown earlier in Figure appear in this scene? Which steps did Bobby Bowfinger skip?2. Does Bobby Bowfinger have valid selection criteria for filling the role of the Kit Ramsey lookalike? Do you predict Jiff Ramsey€™s success as a Kit Ramsey
1. What do you think are the prime advantages and disadvantages of Nike’s computer- based interviewing system?2. Are there any EEO concerns regarding this system?3. If interviews serve a public relations role, what should Nike be concerned about?Technology is changing how companies recruit and
1. What impact do you think Hire.com’s screening tools have had on the HR departments of Southern and Plantronics?2. What competitive advantages do you see in using online screening tools to screen applicants?3. Do you see any drawbacks associated with the Hire.com system, and, if so, how might
What is meant by the term criterion as it is used in personnel selection? Give some examples of criteria used for jobs with which you are familiar.

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Managing Human Resources 14th Edition George Bohlander, Scott Snell - Solutions

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