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Managing Human Resources 14th Edition George Bohlander, Scott Snell - Solutions
What are some of the problems that arise in checking references furnished by job applicants? Are there any solutions to these problems?
What characteristics do job knowledge and job sample tests have that often make them more acceptable to the examinees than other types of tests?
Personality tests, like other tests used in employee selection, have been under attack for several decades. What are some of the reasons why applicants find personality tests objectionable? On what basis could their use for selection purposes be justified?
Compare briefly the major types of employment interviews described in this chapter. Which type would you prefer to conduct? Why?
In what ways does the clinical approach to selection differ from the statistical approach? How do you account for the fact that one approach is superior to the other?
1. Which training methods described earlier in this chapter appear in these scenes? Link the training methods discussed to specific moments and examples in the scenes.2. Did Brian McCaffrey receive any classroom instruction?3. Review the earlier section “Phase 4: Evaluating the Training
1. Do you think that TI took the right approach to achieving better customer satisfaction by training its executives first? Would TI have achieved quicker results by training its front-line employees prior to its executives?2. If you were an HR manager at TI, to what sources would you have looked
1. What can you tell about how Kodak did needs assessment for executive education? What recommendations would you give June Delano for improving this analysis?2. From what you read, what principles of learning do you believe are embedded in the three new programs?3. How would you go about
What analyses should be made to determine the training needs of an organization? After the needs are determined, what is the next step?
Indicate what training methods you would use for each of the following jobs. Give reasons for your choices.a. File clerkb. Computer operatorc. Automobile service station attendantd. Pizza makere. Nurse’s aide
Compare computer-based instruction with the lecture method in regard to the way the two methods involve the different psychological principles of learning.
Participants in a training course are often asked to evaluate the course by means of a questionnaire. What are the pros and cons of this approach? Are there better ways of evaluating a course?
A new employee is likely to be anxious the first few days on the job.a. What are some possible causes of this anxiety?b. How may the anxiety be reduced?
Why is employee orientation an important process? What are some benefits of a properly conducted orientation program?
1. Does Red set clear performance standards for George? If he does, what are they?2. Red and George are both jockeys who competed against each other in earlier races. Do these scenes show peer appraisal or appraisal by people of different rank or position? Which characteristics of the performance
1. What do you think are the pros and cons of using a forced-ranking system such as Siebel’s?2. Does it make any difference that Siebel develops and sells performance management software?3. If you were the owner-CEO of Siebel’s, would it change your view on forced ranking?Siebel Systems, a
1. What are the strengths and weaknesses of a balanced scorecard approach to performance appraisal?2. Do you think it’s fair to base the bonus paid to BMO’s CEO on the four indexes comprising the firm’s balanced scorecard?3. Do you believe that a balanced scorecard approach would be more
What are the major purposes of performance appraisal? In what ways might these purposes be contradictory?
Describe the relationships among performance appraisal and selection, training, and development.
How can performance appraisals be adjusted to include the principles underlying total quality management (TQM)?
Describe the characteristics of the ideal appraisal system.
Discuss the guidelines that performance appraisals should meet in order to be legally defensible.
What sources could be used to evaluate the performance of people working in the following jobs?a. Sales representativeb. TV repairerc. Director of nursing in a hospitald. HR managere. Air traffic controller
In many organizations, evaluators submit ratings to their immediate superiors for review before discussing them with the individual employees they have rated. What advantages are there to this procedure?
What are the pros and cons of trait, behavior, and results appraisals?
Three types of appraisal interviews are described in this chapter.a. What different skills are required for each type of appraisal interview? What reactions can one expect from using these different skills?b. How can one develop the skills needed for the problem-solving type of interview?c. Which
Discuss how you would diagnose poor performance. List several factors to consider.
Managing performance is an important—yet delicate—process for managers to undertake. They need to make tough calls at times regarding who is performing well or not. Also, they need to play the role of coach to help each employee improve his or her performance. One of the toughest aspects of
1. From your viewing of Part I, how much is Nick Mercer’s job as Kat’s date worth? If you have seen this film, do not try to recall how much Nick received.2. The opening of this chapter includes the following observation: “Employees desire compensation systems that they perceive as being fair
1. What factors should Perkins and Balkin consider when setting the wage for the purchasing agent position? What resources are available for them to consult when establishing this wage?2. Suggest advantages and disadvantages of a pay-for-performance policy for Performance Sports.3. Suggest a new
1. Develop a list of competencies needed by employees to facilitate attainment of credit union strategic goals.2. Recommend an employee appraisal program to measure identified competencies. 3. What steps should the credit union adopt to achieve employee acceptance of the new compensation program?
Tomax Corporation has 400 employees and wishes to develop a compensation policy to correspond to its dynamic business strategy. The company wishes to employ a high-quality workforce capable of responding to a competitive business environment. Suggest different compensation objectives to match
Since employees may differ in terms of their job performance, would it not be more feasible to determine the wage rate for each employee on the basis of his or her relative worth to the organization? Explain.
What is job evaluation? Explain the differences between the major job evaluation systems, noting the advantages and disadvantages of each.
Describe the basic steps in conducting a wage and salary survey. What are some factors to consider?
One of the objections to granting wage increases on a percentage basis is that the lowest-paid employees, who are having the most trouble making ends meet, get the smallest increase, while the highest-paid employees get the largest increase. Is this objection a valid one? Explain.
Federal laws governing compensation raise important issues for both employers and employees. Discuss the following:a. The effect of paying a prevailing wage as required by the Davis-Bacon Act.b. The effects of raising the minimum wage.
Discuss ways that employers might seek to restrain the salary budget.
A question frequently asked is, “Why is that person paid more than I am when we both perform the same job?” The answer to this question lies in understanding the components of the wage mix as discussed in this chapter. While we may disapprove of the idea that someone is paid more or less than
1. Assume that Freddie Bisco receives a sales incentive for each Ferrari he sells. Does Freddie appear highly motivated by this incentive reward system? What is the evidence from the scene?2. Freddie does not work for Frank Slade. Is the $2,000 that Slade gives Freddie the same as a bonus discussed
1. Identify and discuss concerns managers might have with Lenox’s merit pay plan. What are the advantages for starting a merit pay program?2. Why might supervising managers resist a merit pay program?3. Develop a program to introduce a pay-for-performance plan in an organization. Consider what
1. Do results from the survey illustrate typical complaints about teams and specifically about team incentive rewards? Explain.2. If appropriate, what changes would you recommend to improve the incentive reward program? Be specific.3. Would management have benefited from employee involvement in the
Working individually or in groups, identify the factors for a successful incentive plan.
Contrast the differences between straight piecework, differential piece rate, and standard hour plans. Explain where each plan might best be used.
A frequently heard complaint about merit raises is that they do little to increase employee effort. What are the causes of this belief? Suggest ways in which the motivating value of merit raises may be increased.
What are the reasons behind the different payment methods for sales employees?
What are the reasons for the success of the Scanlon and Rucker Plans?
Because of competitive forces within your industry, you have decided to implement a profit-sharing plan for your employees. Discuss the advantages of profit sharing and identify specific characteristics that will ensure success for your plan.
What are some reasons for the implementation of ESOPs? Cite some of the potential problems concerning their use.
Because pay-for-performance is an important factor governing salary increases, managers must be able to defend the compensation recommendations they make for their employees. Merit raises granted under a pay-for-performance policy must be based on objective appraisals if they are to achieve their
1. The first section of this chapter, “Employee Benefits Programs,” opened with this sentence: “Employee benefits constitute an indirect form of compensation intended to improve the quality of the work lives and the personal lives of employees.” Does this quotation apply to Erin in this
1. Do managers like Janis Blancero face a more complicated decision when evaluating the personal requests of employees versus evaluating employees’ individual work performance? Explain.2. a. Should Adobe establish a policy for granting flexible work schedules? Explain.b. If you answered yes, what
You are a small employer wishing to establish a benefits program for your employees. What things should you consider to ensure that the program is a success for your employees?
Many organizations are concerned about the rising cost of employee benefits and question their value to the organization and to the employees.What can management do to increase the value to the organization of the benefits provided to employees?
Employers are required by law to provide specific benefits to employees. What laws mandate benefits to employees and what are the provisions of those laws?
Identify and contrast the various ways employers can control the costs of healthcare.
Prior to 1979, all employers could prescribe a mandatory retirement age—usually 65 years. What would you think are the advantages and disadvantages of a mandatory retirement age? What factors may affect an individual’s decision to retire at a particular time, and what factors may affect his or
Describe 401(k) pension plans, listing their advantages and disadvantages. As an employee, would you want control over the investment decisions of your 401(k) plan? Explain.
1. What is your perception of the safety of Jimmy’s job and his work environment? What has management done about job and work environment safety at North Detroit Stamping?2. Could this job and work environment create stress for Jimmy and his co-workers? Why or why not?When you view these scenes,
1. What may have contributed to the failure of the safety training program at Pro’s Choice? Explain.2. What would you suggest doing to make the safety training program successful? Explain.3. What role should supervisors play in any safety training program? Explain.While a large number of
1. When conflicting medical opinions are presented, should the advice of a medical expert count more heavily than the opinion of a general physician? Explain.2. Is the charge of discrimination presented by Donald’s lawyer relevant to this case? Explain.Job stress and depression are significant
When OSHA was enacted in 1970, it was heralded as the most important new source of protection for the American worker in the second half of the twentieth century. What opinions about the effectiveness or the ineffectiveness of the act or its implementation have you heard from acquaintances who have
What steps should management take to increase motivation for safety?
An unhealthy work environment can lower productivity, contribute to low morale, and increase medical and workers’ compensation costs. Working individually or in teams, list specific ways managers cana. Accommodate the desires of smokers and nonsmokersb. Reduce the harmful affects of VDTsc.
In several states employers can require an employee to take a drug test only if there is a “reasonable cause” for testing. What are some behaviors that would indicate that a worker may be under the influence of drugs?
Identify the sources of stress in an organization. a. In what ways do they affect the individual employee? The organization?b. What can managers and supervisors do to make the workplace less stressful?
Job stress and its negative effect on both employees and the organization are a growing concern for managers and supervisors. As the text discusses, employee distress costs employers staggering amounts of money in lost productivity, absenteeism, turnover, increased workers’ compensation claims,
1. This chapter opened with the observation that managers and supervisors find it hard to discipline employees. Does this observation apply to Mark Steckle? Why or why not?2. Does Mark follow the suggestions shown in Figure in trying to end the employment of Dan and Carter?3. The earlier section
1. Given the facts of this case, should John have been discharged? Explain.2. Should the sales representatives of AEM be held to a higher standard of personal conduct than sales representatives for other types of organizations? Explain.3. Should management have considered John’s past work record
1. What role, if any, should Mary’s past work record play in this case? Explain.2. Does management have a right to know why employees refuse to work overtime? Explain.3. Evaluate the arguments of Mary Schwartz and management in this case.4. If you were a member of the company’s peer-review
Explain three areas in which employee rights and employer responsibilities could result in conflict. How might this conflict arise?
Define the employment-at-will doctrine. What are the three major court exceptions to the doctrine?
What are the legislative and court restrictions on employer drug testing in both the private and the public sector?
If you were asked to develop a policy on discipline, what topics would you cover in the policy?
What should be the purpose of an investigative interview, and what approach should be taken in conducting it?
Discuss why documentation is so important to the disciplinary process. What constitutes correct documentation?
Describe progressive and positive discipline, noting the differences between these two approaches.
Working by yourself, or in a team, identify ethical dilemmas that could arise in the HR areas of selection, performance appraisal, safety and health, privacy rights, and compensation.
1. An earlier chapter section, “Why Employees Unionize,” describes several factors that motivate people to become union members. Based on this scene, which factors do you think drive these janitors to want to join a union? You also can refer to Figure, “The Labor Relations Process,” for
1. What, if any, violation of the law did Apollo Corporation commit?2. What arguments will Jean Lipski and Bob Thomas use to support their cases?3. List things that managers should not do lest they commit unfair labor practices.Bob Thomas was discharged after nineteen years as a plant maintenance
1. Which arguments should be given more weight: those based on company policy, the employee handbook, and the labor agreement, or mitigating factors given by the grievant and his witnesses? Explain.2. How might unprofessional conduct be defined? Explain.3. If you were the arbitrator, how would you
Under the provisions of the Taft-Hartley Act, which unfair labor practices apply to both unions and employers?
Contrast the arguments concerning union membership that are likely to be presented by a union with those likely to be presented by an employer.
Describe the steps in the traditional organizing drive. What “nontraditional” organizing tactics are unions using to increase their membership ranks?
Of what significance is the bargaining zone in the conduct of negotiations? What are some influences affecting negotiated outcomes?
The negotiations between Data Services International and its union have become deadlocked. What form of bargaining power does each side possess to enforce its bargaining demands? What are the advantages and disadvantages of each form of bargaining power for both the employer and union?
Nancy Buffett has decided to file a grievance with her union steward. The grievance alleges that she was “bypassed” by a junior employee for a promotion to senior technician.a. Explain the steps her grievance will follow in a formal union-management grievance procedure.b. Should her grievance
a. What are some of the actions being taken by unions to cope with the contemporary challenges they face?b. Why have attitudes toward organized labor, on the part of certain segments of our society, become less favorable than they were in the past?
1. Is Jack Elliot culturally sensitive or culturally insensitive?2. Does he make any cross-cultural errors on his arrival in Japan? If yes, what are they?3. Review the earlier chapter section “Training and Development.”What type of training would you recommend for Jack Elliot?This chapter
1. Is recruiting nurses abroad a good idea for U.S. hospitals facing worker shortages?2. Can you think of any cultural problems U.S. hospitals might encounter as a result?3. What long-term recruiting measures should U.S. hospitals strive for?Registered nurse Carmen Lopez wants a raise—so she’s
1. Does repatriation represent a good financial strategy for firms with international employees?2. Besides cost savings, does i2 have anything to gain by repatriating its Indian employees?In an unusual move, a seriously ailing Dallas software company, i2 Technologies, resettled 209 Indian
1. What were the goals of Deloitte’s Global Development Program?2. What were the most noteworthy features of the program for career development?3. What concerns do you have as the company looks toward the future?Although he is based in the medium-sized city of Leon, northwest of Mexico City,
What major HR issues must be addressed as an organization moves from an international form to a multinational, to a global, and to a transnational form?
In recent years we have observed an increase in foreign investment in the United States. What effect are joint ventures, such as those between General Motors and Toyota and Daimler-Benz and Chrysler, having on HRM in the United States?
If you were starting now to plan for a career in international HRM, what steps would you take to prepare yourself?
Describe the effects that different components of the cultural environment can have on HRM in an international firm.
Starbucks is opening new stores abroad every day, it seems. If you were in charge, would you use expatriate managers or host-country nationals to staff the new facilities? Explain your thinking.
In what ways are American managers likely to experience difficulties in their relationships with employees in foreign operations? How can these difficulties be minimized?
This chapter places considerable emphasis on the role of the spouse in the success of an overseas manager. What other steps should companies take to increase the likelihood of a successful experience for all parties involved?
If the cost of living is lower in a foreign country than in the United States, should expatriates be paid less than they would be at home? Explain your position. Who should ultimately decide whether an employee should be localized or not?
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