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Principles of Information Systems 9th edition Ralph M. Stair, George W. Reynolds - Solutions
What is instant messaging?
What is the Web? Is it another network like the Internet or a service that runs on the Internet?
What is a URL and how is it used?
What is an intranet? Provide three examples of the use of an intranet.
What is an extranet? How is it different from an intranet?
Describe at least three important Internet issues.
What is ARPANET?
Identify the features of the Internet that make it unlikely to stop working from a single point of failure. Why do you think the Internet has such a high degree of redundancy?
Explain the naming conventions used to identify Internet host computers.
What is a Web browser? Provide two examples.
Briefly describe three different ways to connect to the Internet. What are the advantages and disadvantages of each approach?
What is an Internet service provider? What services do they provide?
What are the advantages and disadvantages of e-mail?
What benefit does IMAP e-mail have over POP?
Instant messaging is being widely used today. Describe how this technology could be used in a business setting. Are there any drawbacks or limitations to using instant messaging in a business setting?
What are the defining characteristics of a Web 2.0 site?
One of the key issues associated with the development of a Web site is getting people to visit it. If you were developing a Web site, how would you inform others about it and make it interesting enough that they would return and tell others about it?
Downloading music, radio, and video programs from the Internet is easier than in the past, but some companies are still worried that people will illegally obtain copies of this programming without paying the artists and producers royalties. If you were an artist or producer, what would you do?
How could you use the Internet if you were a traveling salesperson?
Briefly summarize the differences in how the Internet, a company intranet, and an extranet are accessed and used.
Your company is about to develop a new Web site. Describe how you could use Web services for your site.
Why is it important to have an organization that manages IP addresses and domain names?
Describe how a company could use a blog and podcasting.
Briefly describe how the Internet phone service operates. Discuss the potential impact that this service could have on traditional telephone services and carriers.
Why is XML an important technology?
How do XHTML, CSS, and XML work together to create a Web page?
Identify three companies with which you are familiar that are using the Web to conduct business. Describe their use of the Web.
What is Voice over IP (VoIP), and how could it be used in a business setting?
Do research on the Web to find several popular Web auction sites. After researching these sites, use a word processor to write a report on the advantages and potential problems of using a Web auction site to purchase a product or service. Also discuss the advantages and potential problems of
Develop a brief proposal for creating a business Web site. How could you use Web services to make creating and maintaining the Web site easier and less expensive? Develop a simple spreadsheet to analyze the income you need to cover your Web site and other business expenses.
Guess which brick-and-mortar retail business-that is, a business with a physical store-attracts the most customers to its Web site. Wal-Mart? Target? Best Buy? A recent study by Nielsen NetRatings revealed that J.C. Penney attracts more shoppers to its Web site than any other brick-and-mortar
Procter & Gamble (P&G) owns a large portfolio of familiar brands such as Pampers, Tide, Bounty, Folgers, Pringles, Charmin, and Crest. P&G operates in more than 80 countries worldwide, with net sales increasing continuously over the past ten years to over $76 billion in 2007. Procter & Gamble's
See the Web site for this book to read about the Whitmann Price Consulting case for this chapter. Following are questions concerning this Web case. Discussion Questions 1. Why do you think it is easiest and most economical to develop custom-designed applications using Web standards? 2. What
Identify three primary challenges that a company must overcome to convert its business processes from the traditional form to e-commerce processes, especially for B2C e-commerce.
What role do digital certificates and certificate authorities play in e-commerce?
What is the Secure Sockets Layer and how does it support e-commerce?
Briefly explain the differences among smart, credit, charge, and debit cards.
Since e-commerce and m-commerce systems are global systems, what are some of the global challenges that they face?
What is technology-enabled relationship management?
Identify the key elements of the technology infrastructure required to successfully implement e-commerce within an organization.
Identify and briefly describe three forms of e-Government.
What is identity theft? Provide several tips for online shoppers to avoid identity theft.
Identify the six stages consumers experience in the sales life cycle that must be supported by a successful e-commerce system.
Outline some specific trust-building strategies for an organization to create an image of trustworthiness for its Web site.
What are Web services? Provide a brief example of how you might use a Web service in conducting e-commerce.
What benefits can a firm achieve by converting to an ecommerce supply chain system?
What is the Wireless Application Protocol? Is it universally accepted? Why or why not?
Why is it necessary to continue to maintain and improve an existing Web site?
Describe the process of electronic bill presentment. Outline some potential problems in using this form of billing customers.
Identify three kinds of business organizations that would have difficulty in becoming a successful e-commerce organization.
Discuss how you might gather Web traffic data for analysis of your firm's Web site. For what decisions might this data be useful?
Why are many manufacturers and retailers outsourcing the physical logistics of delivering merchandise to shoppers? What advantages does such a strategy offer? Are there any potential issues or disadvantages?
What does it mean to define the functions of a Web site? What are some of the possible functions?
What do you think are the biggest barriers to wide-scale adoption of m-commerce by consumers? Who do you think is working on solutions to these problems and what might the solutions entail?
Wal-Mart, the world's largest retail chain, has turned down several invitations to join exchanges in the retail and consumer goods industries. Is this good or bad for the overall U.S. economy? Why?
Identify and briefly describe three m-commerce applications you or a friend have used.
Discuss the use of e-commerce to improve spending on manufacturing, repair, and operations (MRO) of goods and services.
Discuss the pros and cons of e-commerce companies capturing data about you as you visit their Web sites.
Outline the key steps in developing a corporate global e-commerce strategy.
The National Football League (NFL) is the biggest business in sports. Established in 1920, the NFL sets the standard for a successful profit-making sports league. It has been called one of America's best-run businesses by BusinessWeek magazine. The NFL knows that its success depends strongly on its
Companies in Canada are racing to see who can motivate Canadians to start paying at the register with their cell phones. You are probably familiar with MasterCard's PayPass technology that allows people in many countries to make payments at checkouts by touching their credit card to a pad. The
Discussion Questions 1. How will the AMCI system contribute to the e-commerce components of Whitmann Price? 2. How can the new system save Whitmann Price employees time and improve the reliability of billing data? Critical Thinking Questions 1. How might the new system be extended to partners who
Identify six specific objectives organizations expect their TPSs to accomplish.
What systems are included in the traditional TPS systems that support the accounting business function?
What is the purpose of the transaction processing system audit? Who typically performs the audit?
Why is the general ledger application key to the generation of accounting information and reports?
What is the difference between managerial and financial accounting?
What is the chart of accounts? How is it used?
List and briefly describe the set of activities that must be performed by the sales ordering module of an ERP system to capture a customer sales order.
What basic transaction processing activities are performed by all transaction processing systems?
Distinguish between a batch processing system and an online processing system.
Identify four significant international issues associated with the use of enterprise systems.
What special needs does an SME have in selecting an ERP system that is different from a large organization?
Identify four complications that multinational corporations must address in planning, building, and operating their ERP systems.
How does materials requirement planning support the purchasing process? What are some of the issues and complications that arise in materials requirement planning?
A disaster recovery plan should place emphasis on recovery of what sort of transaction processing systems?
What is the role of a CRM system? What sort of business benefits can such a system produce?
Identify at least three ways a TPS can provide a firm with a competitive advantage. Develop an example of one way a firm could gain a competitive advantage from a TPS.
Many organizations are moving to a collaborative process with their major customers to get their input on planning future inventory levels and production rather than relying on an internally generated demand forecast. Explain how such a process might work. What issues and concerns might a customer
Assume that you are the owner of a large landscaping firm serving hundreds of customers in your area. Identify the kinds of customer information you would like to have captured by your firm's CRM system. How might this information be used to provide better service or increase revenue?
Imagine that you are the new IS manager for a Fortune 1000 company. Surprisingly, the firm still operates with a hodgepodge of transaction processing systems-some are software packages from various vendors and some are in-house developed systems. Prepare a brief outline of a talk you will make to
In what ways is the implementation of an ERP system simpler and less risky for an SME than for a large, multinational corporation?
The text mentioned that Lowe's uses business intelligence to analyze customer product returns in real time to identify potential fraudulent returns. Develop a description of how this process might work and what data is required.
What are some of the challenges and potential problems of implementing a CRM system and CRM mindset in a firm's employees? How might you overcome these?
You are the key user of the firm's accounts receivable system and have been asked to lead an internal audit of this system. Outline the steps you would take to complete the audit. Identify specific problems you would look for.
Your friend has been appointed the project manager of your firm's ERP implementation plan. What advice would you offer to help ensure the success of the project?
What sort of benefits should the suppliers and customers of a firm that has successfully implemented an ERP system see? What sort of issues might arise for suppliers and customers during an ERP implementation?
Initially thought to be cost-effective for only very large companies, CRM systems are now being implemented in small and mid-sized companies to reduce costs and improve service. A firm's operations and accounting personnel play a dual role in the implementation of such a system: (1) They must
Based in Ankara, Turkey, Aselsan is the largest military electronics manufacturer in Turkey. The company is divided into four divisions: Communications (HC), Radar, Electronic Warfare and Intelligence Systems (REHIS), Defense Systems Technologies (SST), and Microelectronics, Guidance &
Delhi is the second largest city in India, with a population of over 17 million. Located on the banks of the Yamuna River, Delhi was established in 1000 BC, making it one of the oldest cities in the world. Delhi is governed in part by the Municipal Corporation of Delhi (MCD), which has a staff of
See the Web site for this book to read about the Whitmann Price Consulting case for this chapter. Following are questions concerning this Web case. Discussion Questions 1. What would be the danger of Josh and Sandra developing the Advanced Mobile Communications and Information System without
What is a satisficing model? Describe a situation when it should be used.
What is the difference between decision making and problem solving?
What is a geographic information system?
Describe the difference between a structured and an unstructured problem and give an example of each.
Define decision support system. What are its characteristics?
Describe the difference between a data-driven and a model-driven DSS.
What is the difference between what-if analysis and goal-seeking analysis?
What are the components of a decision support system?
State the objective of a group support system (GSS) and identify three characteristics that distinguish it from a DSS.
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