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information systems

Processes Systems and Information An Introduction to MIS 2nd edition Earl McKinney, David M. Kroenke - Solutions

List specific features and benefits for each of the five applications you selected in question 1.
Describe, in general terms, the work that needs to be accomplished to create the applications you identified in question 1.
Until June 2012, Pixel Sense was called Surface. At that time, Microsoft repurposed the name to use on its tablet devices. Surface was changed to Pixel Sense. What conclusions do you draw from these naming decisions?
You will sometimes hear the expression, “Emerging technology is constantly leveling the playing field,” meaning that technology eliminates competitive advantages of existing companies and enables opportunities for new companies. How does this statement pertain to Pixel Sense, Surface, Windows
Microsoft took a lead in the development of the technology of early tablets, and it had the world’s leading operating system and applications for more than 25 years. Provide five reasons why Microsoft was not able to achieve the same success that Apple has. Most industry analysts would agree that
Search the Internet for the latest data on the sales of iOS, Android, and Windows 8 devices. What trends do you see? Is Apple in danger of being surpassed by competition? Why or why not?
Suppose you had a national database of student data. Assume your database includes the name, email address, university, grade level, and major for each student. Name five companies that would find that data valuable, and explain how they might use it.
Describe a product or service that you could develop that could induce students to provide the data in item 3.
Considering your answers to items 1 through 4, identify two organizations in your community that could generate a database that would potentially be more valuable than the organization itself. Consider businesses, but also think about social organizations and government offices. For each
Draw an entity-relationship diagram that shows the relationships among a database, database applications, and users.
Consider the relationship between Adviser and Student in Figure 4-20. Explain what it means if the maximum cardinality of this relationship is: N:1 1:1 5:1 1:5
Suppose the intramural league wants to keep track of the first season that a team played in the league. Make that addition to Team Season for the data shown in Figure 4-29. Explain why the table now has duplicated data. Explain potential data integrity problems from that data.
To solve the problem in Exercise 4-3, create a new entity named Team. Extend the E-R diagram in Figure 4-32 to include the Team entity. State the cardinality of the relationship between Team and Team Season. Show how the database structure in Figure 4-33 will need to be changed to accommodate this
Identify possible entities in the data entry form in Figure 4-35. What attributes are shown for each? What do you think are the identifiers?
Using your answer to Exercise 5, draw an E-R diagram for the data entry form in Figure 4-35. Specify cardinalities. State your assumptions.
The partial E-R diagram in Figure 4-36 is for a sales order. Assume there is only one Salesperson per Sales Order.a. Specify the maximum cardinalities for each relationship. State your assumptions, if necessary.b. Specify the minimum cardinalities for each relationship. State your assumptions, if
Consider the report in Figure 4-12 in the context of information as a difference that makes a difference. What differences does the structure of this report show? (a)Describe five ways this report could be changed that would make it easier for humans to conceive information. (b)Name the criteria
Figure 4-38(a) shows a two-entity data model for the sheet-music-tracking problem. a. Select identifiers for the Choir Member and Work entities. Justify your selection. b. This design does not eliminate the potential for data integrity problems that occur in the spreadsheet. Explain why not. c.
Figure 4-38(b) shows a second alternative data model for the sheet-music-tracking problem. This alternative shows two variations on the Work entity. In the second variation, an attribute named Work ID has been added to Work_Version3. This attribute is a unique identifier for the work; the DBMS will
Figure 4-38(c) shows a third alternative data model for the sheet-music-tracking problem. In this data model, use either Work_Version2 or Work_Version3, whichever you think is better.a. Select identifiers for each entity in your data model. Justify your selection.b. Summarize the differences
Which of the three data models is the best? Justify your answer.
What do you think this movement means to the existing DBMS vendors? How serious is the NoSQL threat? Justify your answer.
Search the Web to determine what existing vendors such as Oracle and Microsoft are doing with regard to NoSQL databases. Also, search to see what support such vendors are providing for Big Data data stores. Summarize your findings.
Amazon.com offers cloud services known as Amazon Web Services (AWS). Within the AWS offering is a set of services for accessing Dynamo. Search the Web for the term AWS Dynamo cases and find two examples of companies that are using AWS Dynamo. Why did those companies choose AWS Dynamo? Note that the
In teams, diagram the Assembly process using BPMN symbols such as roles, swimlanes, activities, and decisions. Name resources assigned to roles.
Use the ideas in this chapter to improve this Assembly process. Discuss the objectives of the assembly line. If you were in charge of an assembly line like this one, do you think your objective would be efficiency or effectiveness? Specify the measures used to monitor progress toward your
Assume that the WC folding is done by four machines. In that scenario, the second run uses different software than the first run. Does this new IS improve an activity, data flow, control, automation, or procedure?
Is any data in an information silo on the first or second runs?
Were there any controls on the assembly process? Could an IS improve the process by improving control? On which measure(s) will this improvement appear?
For each of the following processes, suggest how an IS can improve the process. Specify if the improvement is due to improving an activity, improving data flow, improving control, implementing automation, or improving procedures. a. The process of selecting a job after college b. The process of
For each process, specify an IS that supports the process and the first three steps of the procedure that links that IS to the process.a. IS: b. IS: c. IS: d. IS:
When you go to a restaurant, that restaurant must execute several operational processes. Apply the concepts in this chapter to several of these processes. These processes might include seating, ordering, cooking, delivering, and paying.
How can your college use IS to make its processes better? Can you think of ways to use new IS tools like smartphones and social media to make college processes better? Specify the objective and measure that these IS help improve. For two of these processes, describe the procedures. Does your
Make a Facebook cause (www.facebook.com/causes). Invite several friends to join. Using paper and pencil or diagramming software, make a BPMN diagram of the three or four key activities in this promotional process. Specify objectives and measures for this process and explain how Facebook (IS)
Assume you are flying to a vacation resort. Create a BPMN diagram of the five to seven key activities in the process of getting your suitcase to its destination. Specify objectives and measures for this process.
Is this process an operational, managerial, or strategic process?
How can the permit process be improved? Identify at least one flaw in each measure.
For your proposed IS improvements, specify if they are activity, data flow, control, automation, or procedure improvements.
Where are the information silos? Why did these silos develop over the years?
Draw the new process using BPMN.
Make a BPMN of a new transportation process with driverless cars. Specify activities, actors, and the smartphone IS.
If you worked at Google, what type of city might you want to pursue for the initial trial and why?
What are the five components of the driverless car IS, and which lessons from Chapter 2 can be applied to the concept of a Google car?
Some hospitals are beginning to use automated pharmacies, a large machine that can dispense common medications like an ATM. What are the benefits and challenges of this technology?
Where else in the healthcare field are messages poorly written and interpreted that a consolidated database, a single source of truth, would help?
If the federal government establishes a consolidated database of medicine, what impact does this have on hospitals, pharmacies, doctor offices, and other organizations?
Which ERP challenges described in this chapter apply to attempting to create a large-scale medical database that can be shared by patients and healthcare and insurance providers?
What medical processes will a consolidated database of electronic health records support?
Give two examples of organizations that you know have information silos. Would either of these organizations choose an EAI solution over an ERP solution? Explain.
What would happen next fall if the freshman class is unexpectedly 20 percent larger than this year’s class? Which campus organizations need to know that data early? Do you think your university has a way to share this data efficiently?
An ERP can create a digital dashboard of important statistics and measures. What data would you like on your dashboard if you were the athletics director? Are they all measures of process objectives? What data would you like if you were the president of the university? Who else at the university
What does this MIS class do differently than other classes? Maybe the assignments are a bit different, maybe the instructor does some things a little differently. What if a university instructional ERP system was invented that featured inherent processes that removed these unique elements? Would
If your school adopts a new ERP-like system to improve class scheduling, procurement, and HR functions, which of the implementation people challenges in Figure 6-16 might be particularly hard in a university setting?
The athletics director buys sports equipment from a supplier with a well-implemented ERP. What advantages are there for your school to buy from a supplier with an ERP system? You might expect to see an advertising claim from that company like, “We can meet customer orders in 20 percent less time
To have a successful ERP system, a sports equipment supplier will have made a variety of good configuration decisions. Give examples of what you think might be the company’s item identifiers and order sizes. Also, who do you think approves customer credit and production capacity increases? What
Figure 6-4 shows the procurement process now used at the university and the objectives and measures used by the athletics department. If you worked as the purchasing agent for dining services, buying all the food served in campus dining halls, what would be the objectives and measures of your
1. Using your local hospital as an example, answer the following questions:a. Where might information silos exist if an ERP system is not being used?b. Should the hospital pursue more efficient processes or more effective ones? Does it matter if you are a patient?c. Using your answer to item b,
Using your university or college as an example, answer the following questions:a. Where might information silos exist if an ERP system is not being used?b. Will using an ERP system improve the efficiency or effectiveness of processes? What are the objectives of the process (es) being improved?c.
The paper airplane exercise in MIS InClass 5 was designed to help you see important aspects of processes and enterprise systems:a. What lessons from Chapter 6 can be applied to the process of building paper airplanes?b. Rewrite the instructions to make it easier for future classes to learn the
Will the new process have the same objectives as the old process? Are the new objectives focused on effectiveness or efficiency, or both? What measures should be used to prove efficiency and effectiveness?
Again, if one ERP system is used in the future, what are the most significant challenges the Department of Defense will encounter?
Pick another government agency that you understand well. Explain what existing processes would be replaced, what the benefits of an ERP system would be, and the challenges faced.
Describe the order pattern from the customers to the retailer every week.
Why did the ordering pattern between the suppliers in the supply chain evolve the way it did?
Where is the IS? What would more data allow? What data are most needed?
If you spent money on an IS, would it improve an activity, data flow, control, automation, or procedure?
Create a BPMN diagram of your team’s weekly procurement process.
Two supply chain processes introduced in this chapter are Returns Management and Supplier Evaluation. a. Create a BPMN diagram of each of these processes. b. Specify efficiency and effectiveness objectives for each process and identify measures appropriate for CBI. c. What new information system
Augmented reality will help employees find items in a warehouse, but this IS may also support many other processes. Name two and describe how AR will improve them. Use Google Glass as one example of using AR, and use another example of AR for your other process.
Which of the four non routine cognitive skills identified in Chapter 1 (i.e., abstract reasoning, systems thinking, collaboration, and experimentation) did you use to answer the previous question?
Which of the four skills in Exercise 7-2 would be most important for Wally’s replacement?
The Procurement process in this chapter is an inbound logistics operational process. Name two other operational processes at CBI. Describe two inbound logistics managerial processes and two strategic processes.
If a warehouse worker opens a box and the contents are broken, those items will be returned to the supplier. Add this activity to the BPMN diagram of the Procurement process.
For the Procurement process after SAP implementation, what are the triggers for each activity to start? For example, what action (trigger) initiates the Create PO activity?
What kinds of errors can Wally, Maria, and Ann make that are not captured by SAP? One example is that Wally might count 20 bottles and 30 cages but mistakenly enter 20 cages and 30 bottles. Describe a particularly harmful mistake that each can make and how the process could be changed to prevent
How does a pizza shop’s Procurement process differ from CBI’s? What do you believe is the corporate strategy of your favorite pizza franchise? What are the objectives and measures of its Procurement process to support this strategy?
3D printing has many benefits for businesses. Suggest three products that CBI might print instead of procure with traditional means and three that your university might print. Which procurement objectives does 3D printing support?
Figure 7-8 lists problems with the Procurement process at CBI. Which of these would apply to the university? Which would not? What are some procurement problems that might be unique to an athletics department?
Figure 7-12 lists objectives and measures that the managers at CBI determined for the Procurement process. What objectives and measures would you suggest for the university? What objectives and measures would you expect the athletics director to suggest (do not use the objectives and measures from
Figure 7-28 lists the impacts of SAP on an organization. Which of these impacts would affect the athletics department?
Chapter 1 explained four non routine cognitive skills: abstract reasoning, systems thinking, collaboration, and experimentation. Explain how implementing the new Procurement process at CBI will require each of these skills from the members of the SAP implementation team.
Describe your first impressions of SAP.
What types of skills are necessary to use this system?
Create a screen capture of an SAP screen. Underneath the image, provide an answer to each of the following questions: a. In which of the activities does this screen occur? b. What is the name of this screen? c. What is the name of the screen that precedes it? What screen comes after it? d. What
Make an informal diagram of the four main actors: Supplier (Composite Bikes), Purchasing (Maria), Warehouse (Wally), and Accounting (Ann). Draw arrows that show the data that flows among the actors during this process. Number the arrows and include on each arrow what data are included in the
Using the same four main actors as in question 7-14, this time show with the arrows how the material (the water bottles and cages) moves.
One concern of a business is fraud. One fraud technique is to create suppliers who are not suppliers but are co-conspirators. The conspirator inside the business accepts invoices for nonexistent deliveries. For this fraud scheme to work, who at CBI has to take part? How can SAP processes decrease
Select any of the main activities or sub activities in the Procurement process. a. What event triggers this activity? b. What activity follows this activity? c. For one data entry item for this activity, describe what would happen in the rest of the process if that entry was erroneous. d. For one
Do the roles in the game correspond to business roles?
How well is data shared in the building process?
There is no (computer) IS in this game. If your team had some money to spend on an IS, what would you buy? In Chapter 5, we discussed five ways an IS can improve a process. For the IS you purchase, which of these five best describes how your IS will improve your process?
With the process used at the end of the game, how much time would it take to construct the next model?
This chapter introduced the Service process and the Promotion process: a. Diagram each process with a BPMN. b. For each process, specify efficiency and effectiveness objectives and measures appropriate for CBI. c. What new IS technologies could CBI use to improve these processes, as specified by
Even after SAP is implemented, input errors can still be made. What kinds of errors can Wally, Sue, and Ann still make? Describe a particularly harmful mistake that each can make and how the process could be changed to prevent that error.
Think of a company from which you buy a product or service. Specify when and where you share data with that company. Do you believe the company does a good job collecting data from these encounters?
Think of another company from which you have purchased a productand been disappointed. Identify the customer-facing process that may be at fault. Specify how that process could be improved.
Using the example of a fast-food restaurant or coffee shop, identify three processes that must integrate well for the outlet to run smoothly. Specify what data the processes must share or which processes can support the objectives of other processes. Give an example of how the processes not
This chapter focused on product sales, but service sales processes are also useful to investigate. Consider the outpatient surgery process at a local hospital.a. Diagram the outpatient surgery process using BPMN.b. What other processes at the hospital would a patient be a part of when he or she
Create a process diagram in BPMN to show Groupon’s Sales process.
Create a screen capture of an SAP screen. Underneath the image, provide an answer to each of the following questions:a. In which of the activities does this screen occur?b. What is the name of the screen?c. What is the name of the screen that precedes it? What screen comes after it?d. What actor

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