Marketing Distribution Channels: Customer Relationship Management and Value Creation

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Business - Advertising

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michael1tekrzp Created by 10 mon ago

Cards in this deck(100)
What is a common type of database in a company's software that records all interactions between a company and its customers, including sales transactions and customer service interactions?
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What term describes the increase in customer satisfaction gained by making a good or service available at the appropriate time?
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What is the term for adding value to products by having them where people want them?
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What type of utility is created when ownership of a product is transferred from the seller to the user?
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What is the value producers add to materials in the creation of finished goods and services called?
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What term describes middlemen that link producers to other intermediaries or ultimate consumers through contractual arrangements or through the purchase and resale of products?
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What are the four marketing channels for consumer products?
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What are the four marketing channels for business products?
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What is an agreement whereby the products of one organization are distributed through the marketing channels of another called?
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What is the use of a variety of marketing channels to ensure maximum distribution called?
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What is the term for delivering content through the internet to a computer or other device?
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What term describes all transactions in which the buyer intends to consume the product through personal, family, or household use?
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What is an organization that purchases products for the purpose of reselling them to ultimate consumers called?
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What is the term for employing multiple types of retailing?
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What is retailing that makes products available to buyers through internet connections called?
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What is a retail establishment that offers a variety of product lines that are stocked in considerable depth called?
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What is a large organization offering a wide product mix and organized into separate departments called?
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What is a self-service, general-merchandise store offering brand-name and private-brand products at low prices called?
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What are retailers that are a fraction of the size of conventional discount stores and typically offer very low prices on smaller size name-brand nonperishable household items called?
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What is a small, self-service store offering a narrow product assortment in convenient locations called?
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What is a self-service store offering a complete line of food products and some non-food products called?
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What is a giant outlet offering all food and non-food products found in supermarkets, as well as most routinely purchased products called?
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What is a combination supermarket and discount store, larger than a superstore, called?
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What are large-scale, members-only establishments combining cash-and-carry wholesaling with discount retailing called?
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What is a facility in a large, low-cost building with large on-premises inventories and minimal service called?
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What type of retailers emphasize narrow and deep assortments?
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What are stores that carry a narrow product mix with deep product lines called?
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What is a very large specialty store that concentrates on a major product category and competes on the basis of low prices and product availability called?
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What are stores that buy manufacturers' seconds, overruns, returns, and off-season merchandise for resale to consumers at deep discounts called?
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What is a type of shopping center usually consisting of several small convenience and specialty stores called?
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What is a type of shopping center with one or two department stores, some specialty stores, and convenience stores called?
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What is a type of shopping center with the largest department stores, widest product mixes, and deepest product lines of all shopping centers called?
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What is a type of shopping center that is typically open air and features upscale specialty stores, dining, and entertainment called?
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What is a type of shopping center that combines off-price stores with category killers called?
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What is a shopping center that houses outlet stores, where manufacturers sell their surplus and slightly damaged goods called?
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What is the practice of examining products online and then buying them in a store called?
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What is an arrangement in which a supplier (franchisor) grants a dealer (franchisee) the right to sell products in exchange for some type of consideration called?
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What is the use of the telephone, internet, and nonpersonal media to introduce products to customers, who can then purchase them via mail, telephone, or online called?
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What type of marketing involves an organization providing a catalog from which customers make selections and place orders by mail, telephone, or the internet?
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What is the performance of marketing-related activities by telephone called?
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What type of marketing involves a retailer advertising a product and making it available through mail, telephone, or online?
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What is marketing products to ultimate consumers through face-to-face sales presentations at home or in the workplace called?
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What is the use of machines to dispense products called?
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What is an individual or organization that sells products that are bought for resale, for making other products, or for general business operations called?
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What is the coordination of promotion and other marketing efforts for maximum informational and persuasive impact on customers called?
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What is the communication process that involves a source trying to reach a receiver with a message (source --> coded message --> communication channel --> decoded message --> receiver)?
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What is a person, group, or organization with a meaning it tries to share with a receiver or an audience called?
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What is the term for converted meaning into a series of signs and symbols (sender's end)?
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What is the medium of transmission that carries the coded message from the source to the receiver called?
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What are signs and symbols converted into concepts and ideas (on the receiver's end) called?
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What is the individual, group, or organization that decodes a coded message called?
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What is anything that interferes with, distorts, or slows down the transmission of information called?
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What is communication to build and maintain relationships by informing and persuading one or more audiences called?
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What is the practice of linking products to a particular social cause on an ongoing or short-term basis called?
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What are the objectives of promotion?
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What is demand for a product category rather than for a specific brand called?
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What is promotion that informs consumers about a new product called?
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What is demand for a specific brand called?
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What is a combination of promotional methods used to promote a specific product (personal selling, public relations, advertising, sales promotion) called?
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What is paid nonpersonal communication about an organization and its products transmitted to a target audience through mass media called?
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What is paid personal communication that seeks to inform customers and persuade them to purchase products in an exchange situation called?
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What is the broad set of communication efforts used to create and maintain favorable relationships between an organization and its stakeholders called?
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What is an activity or material that acts as a direct inducement, offering added value or incentive for the product to resellers, salespeople, or customers called?
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What is communicating through the movement of head, eyes, arms, hands, legs, or torso called?
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What is communicating by varying the physical distance in face-to-face interactions called?
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What is communication through touching called?
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What are the characteristics of a target market?
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What is promoting a product directly to consumers to develop strong consumer demand that pulls products through the marketing channel called?
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What is promoting a product only to the next institution down the marketing channel called?
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What are personal, informal exchanges of communication that customers share with one another about products, brands, and companies called?
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What is information, opinion, or advice about an organization's products or services that is electronically shared by an individual consumer called?
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What is an attempt to incite publicity and public excitement surrounding a product through a creative event called?
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What is a strategy to get consumers to share a marketer's message, often through email or online videos, in a way that spreads dramatically and quickly called?
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What is the strategic location of products or product promotions within entertainment media content to reach the product's target market called?
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What is advertising that promotes organizational images, ideas, and political issues called?
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What is advertising that promotes a company's position on a public issue called?
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What is advertising that promotes the uses, features, and benefits of products called?
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What is advertising that tries to stimulate demand for a product category rather than a specific brand by informing potential buyers about the product called?
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What is advertising that tries to stimulate demand for a specific brand by promoting its features, uses, and advantages relative to competing brands called?
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What is advertising that compares the sponsored brand with one or more identified brands on the basis of one or more product characteristics called?
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What is advertising used to remind consumers about an established brand's uses, characteristics, and benefits called?
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What is advertising that assures users they chose the right brand and tells them how to get the most satisfaction from it called?
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What is digital advertising that matches the appearance and the purpose of the content in which it is embedded called?
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What is the creation and execution of a series of advertisements to communicate with a particular target audience called?
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What are the 8 steps in developing and implementing an advertising campaign?
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What are the basic issues or selling points to be included in an advertising campaign called?
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What is the advertising budget for a specific time period called?
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What is a plan that specifies the media vehicles to be used and the schedule for running advertisements called?
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What is a media schedule where advertising runs at a constant level with little variation throughout the campaign period called?
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What is a media schedule where advertisements run for set periods of time, alternating with periods in which no ads run called?
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What is a media schedule where during the entire campaign, a portion of advertising runs continuously, and during specific time periods additional advertising is used to intensify the level of communication with the target audience called?
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What is a blueprint that combines copy and visual material to show the sequence of major scenes in a commercial called?
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What is the verbal portion of advertisements called?
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What is an advertisement's illustrations and layout called?
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What is the evaluation of advertisements performed before a campaign begins called?
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What is the evaluation of advertising effectiveness after the campaign called?
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What is a posttest in which respondents are shown the actual ad and are asked if they recognize it called?
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What is a posttest in which respondents are asked to identify advertisements they have seen recently but are not given any recall clues called?
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What is a posttest that asks respondents to identify recent ads and provides clues to jog their memories called?
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What is a news story type of communication about an organization and/or its products transmitted through a mass medium at no charge called?
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