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business
business communication essentials
The Art And Science Of Business Communication 4th Edition P. D. Chaturvedi, Mukesh Chaturvedi - Solutions
7. Why are good manners necessary for good business?
6. What key cultural differences should you keep in mind while dealing with foreign businessmen and businesswomen?
5. Why are business etiquette rules unwritten?
4. Discuss the attitude of the following cultures to the practice of giving gifts as mementos:(a) Indians (b) Japanese(c) Germans (d) Americans
3. Why should the host always be at the venue of the business dinner 10 minutes before the meeting?
2. While introducing yourself to an American host and trying to shake hands you notice he is embarrassed because he cannot move his right arm—it is an artificial arm. Do you:(a) Apologize and say ‘sorry’?(b) Greet him by shaking his left hand?(c) Give up the idea of shaking hands?
1. At a business lunch your host keeps you waiting for 50 minutes and you are getting very late for your next meeting. When your host arrives, do you:(a) Suggest rearranging the meeting for another day?(b) Try to postpone your next appointment?(c) Excuse yourself from lunch?
10. Initially, a presentation is a form of:(a) one-way communication(b) two-way communication(c) group communication(d) intrapersonal communication
9. In presentation design, maximum time is given to the:(a) conclusion(b) introduction(c) main body(d) question–answer session
8. To select the content of your presentation, you should know:(a) your purpose(b) the audience’s needs(c) the available material(d) the time limit
7. To make a presentation effective and impressive, you should use:(a) complex sentences(b) jargon(c) passive sentences(d) a simple and active form of sentences
6. Reading out a presentation is:(a) allowed(b) not allowed(c) helpful(d) dull
5. To be able to give a good presentation, a full rehearsal is:(a) necessary(b) optional(c) useless(d) audience based
4. The audience for a presentation consists of people who:(a) are uniform in their level of information and purpose(b) vary in their level of information and purpose(c) are uninformed and lack a purpose(d) are confused in their purpose
3. The three major elements of presentation do not include:(a) visual aids(b) specific content(c) an audience(d) a presenter
2. The presenter acts as the:(a) medium of the information(b) advocate of the information(c) supporter of the information(d) deliverer of the information
1. A presentation is a form of oral communication in which a person shares factual information with an audience that is:(a) large(b) small(c) specific(d) mixed
5. Discuss the different kinds of questions one can face from an audience and how you would handle them.
4. ‘The question–answer session is an integral part of a presentation’. Do you agree? How much time should be kept for the audience’s questions in a presentation of about 30 minutes?
3. A presentation is often the result of team work. How is the work of different team members coordinated and presented as a single, well organized presentation?
2. Should a presentation be allowed to change into a group discussion at any stage?
1. How does a young business executive benefit from success in his or her first presentation before peers and seniors?
11. List the characteristics of your audience that are important to consider before giving your presentation.
10. Mention the characteristics of effective presentation language.
9. List the visual aids that would be most effective in your presentation. Mention some of the advantages of these aids.
8. Identify the main content of a presentation on a topic of your choice and break it up into different sections and sub-sections.
7. Choose a topic and show how you would summarize its content for your audience at the beginning of the presentation.
6. How do you indicate what is next in your presentation to the audience?
5. Why is the time limit important in the case of a presentation?Why do you try to plan a presentation? List at least two reasons for each answer.
4. Often it is difficult to know where to begin a presentation.What do you think is the first thing to consider? Why?
3. Discuss the difference between a presentation and a lecture/seminar.
2. What according to you is a presentation? List some characteristics of a presentation that distinguish it from a written report.
1. Suppose you have just made a presentation. There is a coffee break. People are standing around discussing the presentation. You are able to overhear what they are saying.What would you like to hear them say about you and your presentation?
10. A report can present the information in:(a) four ways(b) two ways(c) five ways(d) three ways
9. Business research gives information to guide:(a) scholars(b) stockholders(c) brokers(d) business decisions
8. The glossary is the list of:(a) subjects covered in the report(b) diagrams used in the report(c) technical terms used in the report(d) references
7. The chronological development of information in the body of the report is done according to the:(a) choice of the writer(b) logical sequence of events(c) collection of data(d) order in which events occurred
6. A cover letter is normally written by the:(a) report writer (b) top management(c) CEO (d) reader
5. Which of the following is not a subsidiary part of a formal report?(a) Table of contents (b) Appendix(c) Glossary (d) References
4. How many basic parts of a formal report are there?(a) Five (b) Four(c) Six (d) Three
3. The index forms a part of the:(a) front matter (b) main body(c) end matter (d) glossary
2. The terms of reference for producing a specific report are given by the:(a) writer (b) reader(c) organization (d) expert
1. Reports present conclusions based on:(a) investigation (b) intuition(c) impression (d) belief
2. Write a formal report as a marketing manager to your company’s vice-president of marketing on the reasons you have investigated for the sudden fall in demand for your product. You can create the details on the company, product, and location.
1. Visit the sample report given in Appendix 3 and answer the question at the end of it.
5. If the basis of a report is a problem, what should be the first step necessary before moving further into the writing process?
4. Bring out the difference between ‘conclusions’ and‘recommendations’ in a report.
3. Describe the difference between direct and indirect organization of a report.
2. Discuss the chief characteristics of a good business report.
1. What is the difference between formal and informal reports?
9. Define and discuss a report as a specially assigned task.
8. Discuss the importance of planning and outlining in writing a formal report.
7. Identify the elements of a long formal report.
6. Discuss the significance of graphics and diagrammatic representations in a report. Illustrate your answer with some examples.
5. Discuss the points covered by the introduction of a report.
4. List the basic parts of a short formal management report in their preferred sequence.
3. What part(s) of a report are most important to a business executive?
2. State the purpose and place (sequence) of the following elements in a report:■■ Summary■■ Introduction■■ Appendices■■ Table of contents■■ Recommendations
1. Mention the points you would need to know if someone asked you to write a report and not an essay.
10. Telephone conversation provides the communicators social presence contact whose degree is:(a) low(b) medium(c) high(d) rich
9. Content communities are used as platforms to share content of:(a) books(b) video(c) pictures(d) All the above (a) (b) (c)
8. Virtual worlds replicate reality which is:(a) four-dimensional(b) two-dimensional(c) three-dimensional(d) one-dimensional
7. A blog is written on a single particular topic by:(a) several persons(b) a single person or company on a single topic(c) on several topics(d) several writers on different topics
6. The goal of any communication is to be:(a) clear and precise and certain(b) practical(c) ambiguous(d) uncertain
5. In a social presentation the people want to give others an impression that is:(a) real(b) controlled(c) better(d) false
4. The content exchanged in individualised e-mails or instant messages is:(a) not included in UGC(b) modified in UGC(c) included in UGC(d) subject to the choice of the user
3. Social presence is influenced by:(a) intimacy(b) immediacy(c) clarity(d) both intimacy and immediacy
2. Social media communication is controlled by:(a) a single individual(b) no body(c) thousands of internet users across the world(d) a targeted audience
1. All human beings need to feel the comfort of being:(a) heard(b) connected(c) noticed(d) praised
5. Explain the negative and damaging aspects of social media for the corporate world, specially for marketing of products and services.
4. ‘Virtual game and social worlds replicate all dimensions of face to face communication’. Discuss and illustrate.
3. Why do collaborative projects such as Wikipedia and blogs score lowest as compared to Facebook and virtual worlds?
2. Discuss the influence of social media on the control of content by the users (receivers) of media (message).
1. ‘Is social media just old wine in new bottles’? Comment and discuss.
5. In what sense is social media a system of keeping an open diary?
4. Can you maintain privacy on social platforms? If yes, show how can you be social yet individual in sharing your personal information with others?
3. Bring out the basic difference between blog and Facebook.
2. Elaborate your experience of blogging.
1. What is the primary purpose of social media users?
10. Discuss the main features of Facebook as a social network platform.
9. Write a note on the origin of the term ‘social media’.
8. Explain what is meant by the democratisation of communication by social media.
7. Discuss some of the inherent risks in using social media for promotional purposes.
6. Discuss the two most important characteristics of social media which are perhaps responsible for its worldwide extra-ordinary popularity.
5. Discuss the influence of the use of social media on the process of communication as a collaborative activity, not controlled by a single individual.
4. Define social media as an internet-based platform of communication.
3. Explain the technological foundation of modern social media.
2. Discuss the influence of internet on the nature of communication.
1. In what sense pre-historic cavemen were using social media sites? Discuss.
10. Modern business letters are usually written in:(a) full-block style (b) semi-block style(c) indented style (d) simplified style
9. The simplified style business letter has:(a) a salutation (b) a complimentary close(c) a subject line (d) indentation
8. Good business letters are characterized by the following personal quality of the writer:(a) sincerity (b) seriousness(c) humour (d) formality
7. Writing a letter with ‘you-attitude’ means writing:(a) from the point of view of the writer(b) from the point of view of the reader(c) from the point of view of other persons not concerned(d) using the word ‘you’ repeatedly
6. Simplicity in writing means essentially:(a) the use of simple words(b) the use of simple sentences(c) the use of simple tense(d) plainness
5. A memorandum (memo) is considered a brief form of written communication for:(a) internal use (b) formal use(c) external use (d) legal use
4. Form letters are also known as:(a) persuasive sales letters (b) bad news letters(c) formal letters (d) circular letters
3. The purpose of a ‘no’ response letter is to leave the reader with:(a) no future hope(b) minimum disappointment(c) unpleasant feelings(d) reasons for the rejection of the request
2. Letters that please the receiver are called:(a) good-news letters (b) routine letters(c) invitation letters (d) ‘yes’ letters
1. Business letters produce immediate effect because they are:(a) brief (b) formal(c) informal (d) interesting
2. Comment on each of the following sentences:(a) ‘Yes, we appreciate the reasoning behind your letter’.(As an opening sentence.)(b) ‘Our policy is always to refuse such requests. We are sorry your request, therefore, is refused’.
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