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business
business communication essentials
Business Communication 7th Edition A.C. Krizan - Solutions
Explain how pitch can be used to show comparisons and contrasts. (Objective 2)
Identify three uses of the pause when presenting your message to an audience. (Objective 2)
What are resonators and articulators, and how do they work together to create a strong, rich voice quality? (Objective 1)
Teamwork. Global. Technology. Form teams of three students. Choose a culture you are not totally familiar with but would like to learn more about. Research (through the Internet or interviews)the four types of nonverbal communication in that culture and discuss various nonverbal cues and what they
Teamwork. Global. Form groups of four students. Have each group get five to seven pictures(from magazines or pictures they take) of people (from different cultures if possible) illustrating different facial expressions, body positions, and gestures. Identify what emotion or meaning is being
Teamwork. Form groups of four students. Shake hands with each person in the group and then give either an oral or a written evaluation of the student’s handshake.Your instructor may direct each group to develop a form for this purpose or have the class develop one form to be used by all groups.
Teamwork. After the class has been divided into at least two teams, take turns acting out, without speaking, roles presented by the teacher. (Objective 7)
Prepare to discuss in class either the pro or the con viewpoint for one of the two following statements.Support your position with examples of situations that have happened or could happen.(Objectives 5 and 6)a. Listening builds friendships and careers.b. Nonverbal messages hinder communication.
Global. Teamwork. Conduct an in-class debate on whether ineffective listening is strictly an American problem or whether it exists worldwide. Do the secondary research necessary to support your or your team’s position. (Objective 4)
Teamwork. Bring a newspaper,magazine, or book to class.a. Working in a group of four, have one member read aloud for five minutes while the other three members listen—one using cautious listening, one skimming, and one scanning.Compare the results of the three listening efforts and report your
Technology. During the next conversation you have with a coworker, a family member, or someone not from this class, use paraphrasing at least once. E-mail your instructor to describe the effect paraphrasing had on you and the other person. (Objective 3)
Teamwork. As directed by your instructor, meet in a small group to discuss the following questions.(Objective 2)a. How do you feel when a teacher, manager, colleague, or service representative doesn’t seem to be listening to you?b. How do you feel when these same people seem to be listening
Teamwork. Conduct the following exercise with teams of five people.The instructor will read a factual story (from a newspaper, magazine, or other source) to one member of each team. That person will retell the story to another person on the team; this person will relay the story to another team
Discuss five ways nonverbal messages could be presented in a positive manner when interviewing for a supervisory position in a business organization.
Explain how physical appearance can affect written and oral messages.What messages might be sent by (a) a coworker wearing jeans and a T-shirt to present an idea for a marketing campaign for a new client, (b) a tattoo, and (c) a scratched-out response on a job application? (Objective 7)
List and explain the four characteristics of nonverbal messages.What nonverbal messages might students be sending if (a) they were leaning forward in their seats during the instructor’s lecture and (b) if they were looking out the window to watch a touch football game that was taking place on the
Good listeners can be described as patient and sincere; bad listeners can be described as self-centered and intolerant. What other words describe good listeners? bad listeners? List at least three for each. (Objective 5)
List four examples of feedback you can give to a speaker that would indicate you understand his or her message. (Objective 4)
Identify three internal stimuli and three external stimuli that have prevented you from being an effective listener in the past. (Objective 3)
If you are in a meeting and the speaker is saying something but his or her facial expressions and tone of voice seem to being saying something else, what would you believe, the words or the nonverbal cues? Why? (Objective 3)
What advice could you give to a friend who confides in you that he or she has difficulty concentrating in a class taught by a faculty member for whom English is not a first language? (Objective 3)
Distinguish between filtering and interpreting. (Objective 2)
Why do employers rate listening as one of the top skills they expect employees to have?(Objective 1)
Teamwork. Technology. Work with one other student in your class. Identify and arrange to attend a regularly scheduled meeting of some group (e.g., student organization, faculty/staff committee, professional society) at your school or in your community. (Objectives 5 and 6)a. Prepare a written
Technology.“Free riders,”people who don’t contribute to a team’s success but share in the credit given for team accomplishments, are often cited as a problem in school-based group projects.What can the leader of a student team do to minimize or eliminate the free-rider problem? What can
Hold an in-class debate on one or more of the following statements. (Objective 5)a. It is not necessary to be a team player to succeed in the business world.b. Teams hide a member’s individual accomplishments.c. Teams are a management fad.d. Participating in work teams takes away from a
Teamwork. Virtual teams are growing as an organizational phenomenon, and web-assisted technologies are being used to facilitate their work.Research several businesses in your city to see whether they are currently using web conferencing, webcasts, videoconferencing, audio conferencing, GDSS, and
Teamwork. Divide the class into teams with one team on each side of the classroom. One team will take the “pro” side of the issue and the other team will take the “con” side of the issue. Each team will try to “pull” members of the other team to its side using reasoning and persuasion.
Teamwork. Recall a recent conflict in which you were involved. How did you behave? Did you allow the other person to treat you as if you had little or no value (passively)? Did you treat the other person as though he or she had little or no value (aggressively)? Did you handle the situation with
Teamwork. As your instructor directs, role-play one or more of the following situations in which you are required to give constructive feedback. (Objective 3)a. You are the leader of a cross-functional team in your organization. One of the members of the team, Jason, monopolizes the discussions at
Teamwork. Picture yourself as the author of the “Ask Andy” column in your school paper. You receive a letter that says, “My boss is always suggesting ways for me to do my job better.When I mentioned this to my brother, he said that giving constructive feedback is part of my supervisor’s
For each of the following situations, give a verbal and nonverbal example of a passive reponse, an aggressive response, and an assertive response. (Objective 2)a. You bought a new gas grill at the local discount home center, and it doesn’t work properly.b. You are the supervisor in the customer
Teamwork. As best as possible, create and complete this scenario within your classroom or another room at your school: You are attending the fund-raiser that precedes the business meeting of the local chapter of the Society for the Betterment of Management. Your instructor will give you a card
Convert the list prepared in Exercise 1 into a self-assessment. For each item, rate yourself on a 5-point scale, with 1 = poor and 5 = excellent. Identify two items on which you wish to improve,and make a personal commitment to do so. (Objective 1)
Interview four people.Ask each to identify the “Top Five”people skills that make someone a good employee or a good supervisor. During a class discussion, combine your findings with those of other class members. (Objective 1)
Define team writing and explain how teams approach the three-step writing process. (Objective 6)
Briefly describe what a meeting leader and participant should do before, during, and after a meeting. (Objective 5)
Identify two advantages and two disadvantages of teams. (Objective 5)
Is conflict always unhealthy? Why or why not? (Objective 4)
What are some of the negative consequences a business may suffer as a result of unresolved conflicts between employees? (Objective 4)
What four options do people have when faced with conflict? Explain. (Objective 4)
Should you ever give unsolicited constructive feedback? Why or why not? (Objective 3)
What role does the you–viewpoint play in giving constructive feedback? (Objective 3)
Give an example of a social business situation and what your goal might be in attending the function. (Objective 2)
Why is it important to create a mental image of the person you are speaking with on the phone?(Objective 2)
Give an example of a situation for which you would use an open-ended question and give the reasons this type of question would be appropriate for the situation. (Objective 2)
Explain why it is important to learn and use your receiver’s name during a conversation.(Objective 2)
What impression does a passive communicator project to his or her receivers? an assertive communicator?an aggressive communicator? (Objective 2)
Identify at least five soft skills that employers are seeking in their prospective employees.(Objective 1)
What factors in the business environment have created a demand for employees with a high level of soft skills? (Objective 1)
Ed Pappas, owner of Pappas Furniture City, has asked you to gather information about energy efficient lighting. He’s interested in learning whether installing energy saving fluorescent bulbs in the 200 lamps on display in his 50,000 square foot store could result in cost savings. The lamps are
Your last task before proofreading the annual report you’ve assembled for Ridgedale Bank is to prepare the last four visual aids. Use the following data, and prepare the appropriate graphic aids. The first figure in each set is for the year of the report (e.g. 2007); the second figure is for the
Celia Stryker and Stan Anthony have hired you to help them promote the opening of their business, the Coffee Cup. The specialty coffee shop is located on the corner of Star Street and Borderline Road in Hartford, Connecticut 06112. The shop will open two weeks from today; regular hours are Monday
Jonas Doney has requested that you send him a proposal for a brochure that explains the cultural and economic climate of your state. The brochure will be sent to representatives of industries interested in relocating there. Prepare an outline of the message content for the brochure.
Describe the presentation aid that you would construct to best illustrate the data for each of the following situations. Create your own title for each one.Write an introduction to the aid and write an example comment that could be used to direct your reader to some aspect of the data.(Objective
Teamwork.Technology. Join two of your classmates to research misleading visuals. (a) For one week, each of you will look for visuals that could be misleading. Keep notes of your findings and compile them for a group report (written or oral with visuals) that describes what you found, where you
Prepare one of the following visual aids that could be used in a written report: (a) a map that shows how to get from your school or university library to your classroom; (b) a pictograph that shows the number of households in your town for the past three years, estimating the numbers for each
Technology. Construct a visual aid showing the grades you have in this course. Send the visual to your teacher as an attachment to an e-mail. (Objective 4)
Construct a graph that shows Student Housing at Be Smart University for 2007. This graph is for an oral presentation and will not need a figure number but will need a title. Follow traditional style for the title as shown in Figure 12.2 on page 337.Assume that the graph will be a computer projected
Construct a graph for the following data. Include appropriate content, placement, and format for the number of the visual (assume it is the first visual in a report), title, and source note. Assume that the report will be produced with a color printer. Use APA style. (Objective 4)Best Fit Shoe
Prepare a visual aid that shows the steps in developing an oral presentation. (Objectives 3 and 7)
Create a word table that gives definitions for six types of multimedia presentation aids. Use the APA style to format and place the number and title of the table. Assume that this table is the first visual aid in a written report. Study Figure 12.1 on page 336 as your guide for APA style.
Construct a chart that shows the percentage of each type of expenditures for operating expenses(in millions) of Amazon.com for the year ended December 31, 2005. Add a figure number, proper title, and source note.Dollar units are in millions. Operating expenses: Fulfillment, $745; Marketing,$198;
Technology. Use the Internet to locate an annual report or other written report from a major corporation that includes visual aids.Write an analysis of the report, including the following information:name of the company, type of report, type and purpose of visual aids, numbering and placement of
How can multimedia from the Internet be incorporated in a slide presentation? Give an example.(Objective 7)
What is the main consideration in deciding how many slides to include in an oral presentation?(Objective 7)
Explain three flaws in development of graphs that could mislead the reader. (Objective 6)
What is the difference between a pictograph and a drawing? (Objective 5)
You have several items to compare differences in quantities. What type of graph would you prepare?Why? (Objective 4)
You have a large amount of numeric data to include in your report. What type of visual aid would be most appropriate? Why? (Objective 3)
What is a guide for wording the visual aid title to make the meaning clear? (Objective 2)
You are writing a formal report that includes a variety of visual aids: three tables, a pie chart, a bar graph, and a pictograph. (a) If you are using APA style, which would be numbered as tables and which would be numbered as figures? (b) Describe three differences that you observe between APA and
Assume that you are preparing a visual aid that will not fit on the page with the text that relates to it. Where would you place this visual aid in the report? (Objective 2)
What are three ways that visual aids complement your business reports? (Objective 1)
Teamwork. Work with three or four of your classmates to develop a job description for the role of business communication student. Then, prepare a performance appraisal that discusses whether you meet the standards. If appropriate, include recommendations for self-improvement.(Objective 7)
Interview a representative of a local newspaper or area radio or television station to learn how the organization uses news releases. If possible, obtain copies of one or two news releases received within the past month. Report your findings to the class and discuss the format/content of the
A student organization to which you belong recently returned from its national conference. One of the highlights of the conference was announcement of “Chapter of the Year”—and your group won! Prepare an appropriate news release; add details to make the release interesting. (Objective 6)
Technology. Write (or e-mail) three businesses and request copies of their policy on accruing and awarding vacation leave time. Summarize your findings in a memo to your instructor.Describe the format of the policies, including whether they are numbered, dated, and so on.(Objective 5)
Teamwork. As your instructor directs,work independently or as a member of a team to prepare all or selected parts of a business plan designed to obtain the funding necessary to start one of the following businesses: (Objective 4)a. An Internet-based business related to your major.b. A consignment
Technology. You volunteer at a Boys and Girls Club in your community. The playground equipment at the club is old and potentially unsafe.You’ve decided to explore the possibility of applying for foundation funding to buy and install new playground equipment. Use the Internet to locate three
Write a proposal using all 18 proposal elements discussed in this chapter.The subject of your proposal can be (a) permitting employees to bring pets to work, (b) instituting job sharing in administrative support positions, (c) purchasing a Segway® (two-wheeled, self-balancing transportation
Teamwork. Refer to Application Exercise 2.As directed by your instructor,work with your group to prepare a proposal that responds to an RFP created by another group in your class. (Objectives 1 and 3)
Teamwork. George Urban and Helen Felix graduated from your school and later started their own business. Because they believed their education contributed to their success, they recently pledged $50,000 to the business division, payable at $5,000 a year. The only stipulations George and Helen placed
Technology.Teamwork. Individually or as a group, develop a proposal on one of the following topics. The proposal is to be sent to the appropriate administrator at your college. (Objectives 1 and 3)a. Installing vending machines in every campus building.b. Creating a separate parking lot for those
How can a performance appraisal help a worker? the worker’s organization? (Objective 7)
What is the inverted pyramid format? Why is it used when composing news releases? (Objective 6)
Work with your instructor to select and locate a copy of a policy that applies to students at your school (i.e., adding/dropping a class; using the Internet to download music; posting flyers to bulletin boards) and answer the following questions about it: (Objective 5)a. When was the policy created
What purposes do policy manuals serve in organizations? (Objective 5)
Assume you want to start a business in the community in which your school is located. What resources are available to you—locally or through the Internet—as you approach the task of drafting a business plan? (Objective 4)
To whom might an entrepreneur present his or her business plan? Why? (Objective 4)
How does the purpose of a proposal’s cover letter or memo differ from the purpose of the proposal’s summary? (Objective 3)
How does the Attention/Interest/Desire/Action plan (described in Chapter 9) for writing a persuasive message apply to writing an unsolicited internal proposal? (Objectives 1 and 3)
In what way(s) does a well-written RFP benefit the organization that issues it? How does it benefit the organization that responds? (Objective 2)
Refer to the Let’s Talk Business feature that opens this chapter. Decide whether each of the proposals discussed there would be internal or external, unsolicited or solicited, and formal or informal. (Objective 1)
As part of its long-range expansion and remodeling plan, Simpson Foods gathered input about the features/services its customers consider important in a grocery store. Data from 693 respondents follow.You, the operations manager, have been asked to analyze the data and recommend the
The company openly shares plans and information with employees.
My opinions/suggestions are valued.
I am encouraged to offer opinions/suggestions.
The company has fair promotion/advancement policies.
The amount of work I am asked to do is reasonable.
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