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business
business communication essentials
The Art And Science Of Business Communication 4th Edition P. D. Chaturvedi, Mukesh Chaturvedi - Solutions
3. Change the following sentences from passive to active voice:(i) I am sorry to find that you were not promoted this year.(ii) This is a suitable time for the new project to be started.(iii) I am extremely astonished at your behaviour.(iv) It is now time for the applications to be invited.(v) The
2. Rewrite each of the following sentences to reflect more positive thoughts:(i) To avoid further confusion and delay, our Assistant Engineer will visit your place and try to rectify the problem.(ii) I was not invited to the party, so I did not come.(iii) The company will not hold the wages you
1. Change the following expressions into more natural language:(i) Pursuant to(ii) Prior to the receipt of(iii) It has come to my attention(iv) The undersigned will(v) Hoping for the favour of a reply
5. Reflect on the value of short and simple sentences in creating a lucid style.
4. How does extensive reading help in writing effectively?
3. ‘It is simple to be difficult, but very difficult to be simple while writing’. Elucidate.
2. Do pre-writing thinking and post-writing revising help the writer? Please discuss.
1. Why do most of us find it difficult to convey our thoughts in written form? How can we overcome these difficulties?
10. Why should we avoid using jargon and clichés in business letters or memos?
9. To what extent does clarity of writing depend on the clarity of thinking?
8. How do we make our writing natural?
7. Define the role of the reader in determining the form and style of business letters.
6. Explain the function of tone in making communication truly effective.
5. What is ‘you–attitude’ in business writing?
4. Give some important characteristics of effective writing in business.
3. What is the relationship between brevity and clarity?
2. What is the difference between unity and coherence?
1. Give at least three reasons for knowing and following the conventions of grammar, punctuation, and spelling.
10. Giving non-verbal messages is:(a) deliberate(b) spontaneous(c) tutored(d) a dramatic skill
9. Paralanguage is a kind of action language that refers to:(a) actual words(b) body language(c) personal space(d) the tone of voice, speed of speech, and hesitation
8. If a speaker winks after saying something, it suggests to the audience that the subject is:(a) serious (b) non-serious(c) true (d) incredible
7. By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:(a) respect(b) closeness(c) equality(d) informality
6. The percentage of working time business executives spend in listening is:(a) 30 to 70 per cent (b) 40 to 50 per cent(c) 40 to 60 per cent (d) 20 to 80 per cent
5. Between a speaker and a listener, the closest zone of personal space possible is:(a) friendly(b) social(c) intimate(d) public
4. Positive gestures are body signals that make you look:(a) arrogant(b) hurtful(c) nervous(d) relaxed
3. Grooming is a form of non-verbal communication that is:(a) conscious(b) subconscious(c) arbitrary(d) hierarchical
2. Meta-communication conveys a meaning that is:(a) implied(b) directly stated(c) incompletely conveyed(d) graphically communicated
1. Non-verbal communication does not involve:(a) silence(b) gestures(c) space(d) words
1. Interpret the following postures. What do they signify?■■ Arms folded across the chest while discussing a problem with a friend■■ Staring with half-closed eyes■■ Pointing at someone with the index finger■■ Leaning over the desk of a subordinate while talking to him■■ Looking
5. Consider the modifying influence of culture on nonverbal modes of communicating feelings and relationships in similar social contexts
4. (a) How would you interpret silence during a discussion between a Japanese businessman and your Indian colleague?(b) If a worker requests his supervisor for an increase in his salary and the supervisor remains silent, what should the worker gauge from his silence?
3. What is ‘rapport’? How would you establish rapport between yourself and your audience?
2. How would you know if your communication with your colleagues is breaking down? Why do communication breakdowns happen?
1. Reflect on the guidelines for developing communication skills and the extent to which you are able to interpret non-verbal clues accurately.
9. What does personal space signify in interpersonal communication at different levels? Discuss with examples.
8. Besides non-verbal gestures and facial expressions, there are lateral gestures, which communicate without using words. Discuss some of these lateral non-verbal gestures with examples.
7. Discuss the main classifications of non-verbal communication.
6. Explain the process of meta-communication as an intentional form of communication.
5. Does our culture influence our interpretation of the behaviour of those from other cultures? Give examples to support your answer.
4. How would you act when a power-posturing superior confronts you?
3. What is ‘leakage’ in non-verbal communication?
2. Discuss the difference between communicative and instrumental body movements. Give some examples of communicative gestures.
1. ‘When you lack confidence in a situation, your body language will shout out to others that you are unsure of yourself’. Discuss some of the ways in which body language can betray lack of confidence.
10. Listening, to a large extent, depends on a person’s:(a) desire to know(b) interest in others(c) taste for gossip(d) closed mind
9. Listening and hearing refer to:(a) the same thing(b) different things(c) a specific act versus a general act(d) mental and physical acts, respectively
8. A clarifying listener:(a) explains the message(b) repeats what is said(c) illustrates the message with examples(d) elaborates the speaker’s underlying thoughts and feelings
7. A reflective listener:(a) thinks about the speaker’s message(b) appreciates the message(c) ignores the details(d) repeats the message’s essential parts
6. Good listeners concentrate on:(a) the speaker’s main thought(b) the speaker’s every word(c) important words(d) minor details
5. When a listener abstracts partially, listening is:(a) helped(b) distorted(c) obstructed(d) slanted
4. As a sympathetic listener, you should consider the message from the point of view of:(a) the audience(b) yourself(c) the speaker(d) others
3. A serious listener concentrates on:(a) the speaker’s physical appearance(b) the speaker’s body language(c) the message(d) other thoughts
2. Listening, like speaking, reading, and writing, is:(a) a skill(b) a gift of nature(c) an art(d) a habit
1. Most of our waking time goes in:(a) hearing(b) speaking(c) writing(d) reading
5. Do you agree with the view that it is not possible to have appropriate communication between a speaker and a listener?
4. Do you believe that proper training can improve one’s listening skills?
3. In this chapter, there are some guidelines given for improving listening. Which of these would you find suitable for improving your listening?
2. How would you evaluate yourself as a listener on the basis of the listening characteristics described in this chapter?
1. Consider the reasons for one’s occasional lack of concentration on what is said.
9. What do you understand by the term ‘responsive listening’?
8. Bring out the difference between ‘clarifying’ listeners’and ‘interpretative’ listeners.
7. Explain how a reflective response facilitates listening.
6. Describe some methods of improving the listening ability of a person.
5. ‘Premature evaluations and hurried conclusions distort listening’. Discuss.
4. Describe some internal factors that act as barriers to proper listening.
3. Describe in detail the process of listening.
2. What is the advantage of being a good listener for a business executive?
1. ‘Listening is hearing with thoughtful attention’. Discuss.
15. Complementary transaction takes place when the stimulus and response lines are:(a) cross each other(b) run parallel to each other(c) part from each other(d) stand vertical to each other
14. Conversation control teaches us:(a) self-control as speakers(b) control of listeners’ responses(c) how to prevent others from speaking(d) the use of strong, authoritative language
13. To be assertive is to be:(a) firm (b) loud(c) indirect (d) aggressive
12. Summarizing given facts is an act of:(a) comprehension (b) repetition(c) shortening (d) hiding
11. A ‘cue’ is a key word or phrase used by a person to:(a) show that what is said is not important(b) hide his or her real intentions(c) mislead the listener(d) indicate to the listener that something is important for the speaker
10. Conversation control means that, through practice, you can control the conversation of:(a) someone else (b) your own self(c) the whole group (d) your opponent
9. An emotional outburst should be answered with:(a) facts(b) strong language(c) tolerance(d) humour
8. At the workplace, to be a successful conversationalist, you should be:(a) submissive (b) aggressive(c) rude (d) assertive
7. Our endeavour in effective business conversation should be to arrive at:(a) consideration (b) agreement(c) commitment (d) acceptance
6. A conversation is successful when its direction is:(a) divergent(b) parallel(c) sequential(d) opposite
5. The underlying assumption of binary communication is that reality is:(a) multi-valued(b) black and white(c) personal(d) based on self-assertion
4. The structure of social conversation is basically:(a) psychological(b) emotional(c) logical(d) moral
3. Phatic communication uses words to express and share:(a) togetherness(b) meaning(c) beliefs(d) fear
2. Social conversation is also known as:(a) gossip(b) idle talk(c) chit-chat(d) meaningless communication
1. Conversation, in general, differs from other forms of oral communication with respect to its:(a) structure(b) informality(c) purpose(d) technique
8. ‘We all require stroking for our mental health’. Do you agree?
7. Do you believe one can be assertive without being aggressive at the workplace? Give reasons for your answers.
6. Reflect on the importance of noticing clues and cues in negotiations.
5. Reflect on the difference between rejection and agreement in conversation. How would you behave if your suggestion as a manager is turned down by the vice-president of your company in a high-level meeting?
4. As rational human beings, what should be our attitude towards others’ opinions and beliefs?
3. According to Hayakawa, ‘The togetherness is not merely in the talking itself, but in the opinions expressed’. Do you agree with this assessment?
2. How important is informality in conversations?
1. What is the role of conversation in our business and personal lives?
10. What are the benefits of identifying the ego states of the interacting persons?
9. What are keywords in the context of conversation control?
8. Explain and contrast the nature of the binary and multivalued approaches to conversation.
7. What is ‘one-upmanship’ in conversation?
6. What is parallel conversation? Illustrate with an example you have encountered.
5. Discuss the structure of social conversation. Give some examples.
4. Discuss the important characteristics of conversation as a spontaneous form of communication?
3. ‘A key conversation skill is to know the difference between opinion and fact and to use it to your advantage’.Discuss.
2. What is conversation control? Discuss with examples.
1. Explain the nature and purpose of ‘phatic communion’.Describe an example of such a conversation in your personal life.
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