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business
business communication essentials
The Art And Science Of Business Communication 4th Edition P. D. Chaturvedi, Mukesh Chaturvedi - Solutions
1. ‘Last week, I paid my balance in full with a personal cheque. However, the enclosed statement shows a current balance of ` 300. Will you please correct my account balance to the correct figure—zero’? Write a‘no’ response to this letter explaining why the request cannot be granted.
3. Writing marketing and sales letters offers challenges to the writer. Discuss some of these challenges.
2. ‘Most letters written in the course of business are important to the writer as well as the reader’. Show how this is the case.
1. Formal, stiff letters, written in ceremonious language are a thing of the past in modern business transactions.Discuss whether this is true.
10. ‘Many business letters don’t produce immediate and/or discernible results’. Give reasons for their ineffectiveness.
9. Should a business letter necessarily be written in a formal and impersonal style? Discuss your viewpoint clearly.
8. What causes wordiness in business letters? Give examples of wordiness and provide the concise forms.
7. Bring out the basic relationship between clarity of thought and clarity of writing.
6. Mention three important characteristics of written communication that you would like to achieve in your letters and memos.
5. How does a memo diff er from a letter?
4. What strategies can be used to de-emphasize a refusal to a customer?
3. What is the basic outline of a persuasive letter? Justify the structure of ideas in a persuasive letter.
2. Analyse the pattern of ‘no’ letters. Give ideas on how to organize these letters.
1. Discuss the organization and pattern of ideas in ‘yes’letters.
10. An e-mail’s style is determined by a person’s:(a) English (b) culture(c) communicative ability (d) status
9. The aim of cross-cultural communication training is to:(a) improve behaviour(b) create strong cultural ties(c) develop business etiquette(d) give social status
8. In monochronic cultures, the priority is:(a) relationships (b) the job(c) goal achievement (d) multiple tasks
7. The exclusive centre of interest in low-context communication is:(a) information (b) emotional factors(c) context (d) individual perceptions
6. People in high-context cultures make business decisions on the basis of:(a) reason (b) interpersonal relations(c) individual needs (d) competition
5. Culture refers to:(a) behaviour (b) attitude(c) thinking (d) rules of behaviour
4. An individual’s behaviour in a foreign society becomes noticeable when it ___________ in relation to the foreign culture.(a) deviates (b) conforms(c) overlaps (d) irritates
3. Cultural intelligence helps us to know cultural:(a) similarities (b) differences(c) rules of behaviour (d) rituals
2. Culture is embedded in our:(a) minds (b) gestures(c) expressions (d) beliefs
1. In international business, the trend to ‘go local’ has led to the local people and foreign experts performing as:(a) workers and employers(b) trainee and trainer(c) a team(d) hosts and guests
5. What aspects of one’s interactions exhibit one’s cultural context?
4. What should we do to retain our own cultural identity when we are communicating with people from different cultures?
3. Do you believe that training in foreign ways of eating, dressing, and meeting people is helpful in intercultural interactions?
2. What points would you keep in mind when you visit a family member in a foreign country?
1. Reflect on the essential difference between cultural sensitivity and cultural intelligence.
10. How is space a factor in intercultural communication?
9. Show how differences between monochronic and polychronic cultures affect the behaviour of individuals in certain situations.
8. Discuss the broad characteristics of communication in a high-context culture.
7. What is culture? Show to what extent our behaviour as social beings reflects our culture.
6. Discuss how cultural differences are seen in group behaviour when the group is joined by a new person.
5. What is cultural sensitivity? How will it help in making your intercultural communication effective?
4. Discuss e-mail as a preferred mode of intercultural communication.
3. If you and your spouse are in New York waiting for a cab, and if a friend driving alone offers you a ride, where will you sit?
2. What factors should be kept in mind when conducting business in unfamiliar cultures?
1. Do you believe in Hall’s theory of cultural context?Give reasons for your answer.
10. A limitation of informal communication is that it is:(a) inadequate(b) personal(c) unwarranted(d) false
9. Grapevine, as an information system, is:(a) informal(b) formal(c) predictable(d) personal
8. In organizations, the flow of communication sometimes slows down because there are too many:(a) managers(b) channels(c) hierarchical levels(d) departments
7. There are ____ levels in Maslow’s pyramid of needs.(a) four(b) three(c) five(d) six
6. Managers need effective communication skills to perform the following roles:(a) personal(b) interpersonal(c) impersonal(d) decisional
5. In business, a manager spends most of his or her time in:(a) speaking(b) writing(c) meetings(d) planning
4. In an organization, the functional areas are:(a) communications, production, and marketing(b) marketing, communications, and finance(c) production, marketing, and finance(d) finance, production, and communications
3. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:(a) transparent(b) strong(c) flexible(d) quick
2. Forecasting determines organizational:(a) budget(b) performance(c) feedback(d) objectives and policies
1. Managing as a process does not organize:(a) labour(b) capital(c) goods(d) material
5. Identify the advantages and disadvantages of having a clearly defined communication policy from a manager’s point of view, especially in relation to employees’needs.
4. In an organization, one learns new attitudes towards working with others. How does communication help an individual’s learning behaviour?
3. How does training promote effective interpersonal behaviour?
2. ‘A flat organization is a myth’. To what extent can an organization function without a structure with levels of authority?
1. What are the ways in which organizations encourage or discourage ‘upward’ communication?
10. Discuss the responsibility of senior management for establishing and promoting a sound communication system.
9. Discuss how staff relationships affect communication in the case of City Hospital.
8. What kinds of information need to be communicated to an employee by the organization?
7. Discuss the advantages of informal lines of communication in the workplace.
6. What is the grapevine? What gives rise to this communication phenomenon in organizations? How can the management prevent it from spreading?
5. Discuss the formal and informal lines of organizational communication.
4. Analyse the corresponding relationship between channels of communication and the structure of an organization.
3. What are the main concerns of a manager? How should he or she fulfil them through effective communication?Discuss.
2. Indicate the new trends in organizational communication due to technological changes and developments.
1. Discuss how communication is the lifeline of an organization’s health.
10. Human communication is essentially:(a) perfect(b) imperfect(c) short-lived(d) emotional
9. ____ is not one of the 7 C’s of communication:(a) conciseness(b) clarity(c) correctness(d) character
8. As a process of sharing thoughts and ideas, communication suff ers mainly from:(a) physical barriers(b) non-physical barriers(c) gender diff erences(d) both physical and non-physical barriers
7. Speakers usually experience diffi culty in ensuring that the message is:(a) conveyed precisely(b) understood correctly(c) acted upon promptly and as desired(d) All of the above
6. Filters that aff ect the content of a message are in:(a) the medium of communication(b) the mind of the speaker(c) the mind of the listener(d) the minds of both the speaker and the listener
5. Eff ective communication is essentially a:(a) three-way process(b) one-way process(c) two-way process(d) both a one-way and a two-way process
4. Generally speaking, in business we communicate:(a) only to persuade(b) only to inform(c) only to entertain(d) to both persuade and inform
3. Meta-communication relates to the speaker’s:(a) intentional choice of dress(b) intentional choice of words(c) unintentional choice of words(d) unintentional choice of both words and dress
2. The word communication is derived from communis(Latin) which means:(a) common(b) community(c) message(d) oral speech
1. In general, human beings are:(a) perfect communicators(b) poor communicators(c) indiff erent communicators(d) good communicators
5. ‘All communication is manipulative in nature’. Discuss.
4. ‘The principle of completeness in communication requires that we answer all questions that may be put to us’. Elaborate.
3. Show how feedback acts as an essential element in the communication process.
2. How does an interview/discussion conducted on television become an act of communication? Explain.
1. Why have communication skills become an essential requirement for a successful career in any profession?Discuss with examples.
10. Do you accept that perfect communication is just an assumption and not a practical possibility? Give reasons for your argument.
9. How does group communication differ from mass communication?Does this difference between these two forms of communication demand greater care on the part of the communicator(sender)? Discuss.
8. Do you agree that, in its final form, communication is a manifestation of the personalities of both the sender and the receiver? Discuss.
7. What is noise? Elaborate the elements of noise encountered by the receiver. How can they be minimized?
6. What is empathy? How does it contribute to the effectiveness of communication?
5. Discuss the important barriers in the communication process.
4. Indicate the critical difference between successful and ineffective communication.
3. Discuss communication as a two-way process of exchange of information.
2. Why do we communicate?
1. Why is communication important for good relationships and effective management?
10. In issuing instructions, one should avoid the:(a) passive voice(b) active voice(c) imperative form(d) subjunctive form
9. ‘There’, as an introductory subject:(a) requires the verb to agree with its unreal subject(b) requires the verb to agree with the real subject that comes after it(c) requires the verb to agree with the object(d) is always singular
8. How many kinds of articles are there in English?(a) Three:a, an, and the(b) Two: definitive and indefinitive(c) One: a(d) Both (a) and (b)
7. In a sentence, the verb agrees in number and person with its:(a) object(b) subject(c) adverb(d) preposition
6. The principles of effective writing include:(a) brevity(b) clarity(c) accuracy(d) All of the above
5. Technical accuracy of language means:(a) direct narrative(b) active voice(c) correctness of grammar, spelling, and punctuation(d) simplicity
4. In writing business letters, one has to be:(a) formal(b) dull(c) conventional(d) friendly
3. Informative writing focuses primarily on the:(a) reader(b) subject under discussion(c) latest news(d) writer
2. In business, the purpose of writing is mainly to:(a) entertain(b) inform(c) persuade(d) Both (b) and (c)
1. To complete the function of the written word, we require:(a) three persons(b) one person(c) two persons(d) four persons
4. Write the correct form of the verb given in brackets in the blank space.(i) On _______ the news, the meeting was postponed.(receive)(ii) We were surprised to ______ our boss there. (find)(iii) By _______ early, they avoided traffic jams. (leave)(iv) Do not let me prevent you from _______ what is
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