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business communication essentials
Business Communication Developing Leaders For A Networked World 3rd Edition Peter Cardon - Solutions
Report your findings. For each preconception, describe causes and accuracy. Explain what this might mean about the way one develops impressions, holds preconceptions, and thinks in stereotypes of other cultures.
Conduct some research and find out how correct you are. Use books or articles written by experts on the culture. Or find a friend from that country or someone with a lot of experience working there and ask about the accuracy of your preconceptions and stereotypes.
Describe five preconceptions or stereotypes you have about the culture.
How can you improve your ability to be a good listener for those with limited English abilities?
What are several strategies to overcoming language barriers?
In what ways might you misjudge the competence of others based on language skills?
If you had the chance to speak with Patel before a trip to India for business, what five questions would you ask him?
What does Patel recommend for business students who want to learn about other cultures?
Patel speaks about the importance of trust in doing business in India. Based on his comments, how might you feel about doing business in India? Would you be able to adapt your level of trust and distrust?
Choose three of the speech patterns from the section about gender. Explain how these speech patterns may differ between individuals who view them primarily as task based versus those who view them primarily as relationship based?
Describe what you think are the defining events in each of the generations. Explain how you think these events had long-lasting impacts on members of each of these generations.
Think of a culture of interest to you. Describe several things you could learn from that culture to enrich your life, deepen your business expertise, and improve your communication skills.
Based on what you’ve learned from Carlos Ghosn’s comments and your own experiences, how can you show respect for other cultures while also attempting to change some aspect of the culture?
Explain what is meant by a co-culture. Explain how a co-culture of communication practices might take form in a business setting
Describe each of the cultural dimensions and related communication practices.
What strategies can you use to overcome language barriers?
How can stereotypes be productive and counterproductive?How does popular culture impact stereotypes of cultures?
How can you learn about another culture? Map out a plan for learning about a culture of interest.
What does it mean to embrace diversity in the context of conducting business across cultures?
Explain what cultural intelligence is. How is it similar to and different from emotional intelligence?
As you choose a culture or cultures to learn about, which do you think would be most helpful for your career? Why?
Leaders are approached through intermediaries.
Subordinates take blame for and save face for leaders at all times.
Subordinates defer to leaders during disagreements.
Protocol (use of titles, seating arrangements)based on status is extremely important.
Decision making is more centralized.
Leaders are approached directly.
Subordinates do not take responsibility for the mistakes of leaders.
Subordinates speak more openly with leaders even during disagreements.
Protocol based on status is less important and is reserved for unusually formal business situations.
Decision making is more decentralized.
Communicate indirectly to preserve harmony in work relationships
Network in tightly knit and permanent social networks
Socialize frequently with colleagues outside of work
Spend more time in group decision making
Emphasize duties and obligations
Discuss group rewards and goals
Communicate directly to efficiently deal with work tasks and outcomes
Network in loosely tied and temporary social networks
Socialize infrequently with colleagues outside of work
Spend less time in group decision making
Emphasize opportunities and choices
Discuss individual rewards and goals
How do generational, gender, and other group identities affect business communication?
What is the value of global leaders?
What advantages accrue to companies with a global mentality?
How can understanding cultural dimensions help business professionals work cross-culturally?
How can business students learn about and prepare to work with members of other cultures?
What types of attitudes do business professionals need to communicate effectively across cultures?
Identify how generational, gender, and other group differences affect workplace communication.
If you were to start the project over again, what three pieces of advice would you give to your team to create a better final report?
How well did your team handle differences of opinion?
How well did all team members participate? Explain reasons for participation and nonparticipation.
How effective were your meetings? Explain.
Did your team ever change direction during the project?Did you not change direction but wanted to? Explain how flexible your team was over the course of the project.
How did your team establish roles for the project? Was the rationale for these roles appropriate?
How well did your team set goals and purposes for your writing project up front?
What’s your idea job? Why?
What companies or organizations would you want to work at? Why?
What was the worst team you’ve worked on? Why was this team unsuccessful?
What was the best team you’ve worked on? Why was this team so successful?
What’s the best job you’ve had? What did you enjoy about it?
What’s your major? Why did you choose it?
What electives would you recommend? Why?
What’s the favorite class you’ve taken? What did you enjoy about it?
Where were you born? What is unique about that city?
What’s the craziest thing you’ve ever done? What is your biggest pet peeve? What’s your idea of fun?
What place do you want to travel to the most? Why?
What are some of your hobbies?
What’s your favorite movie? Why?
Who is a person you admire and would most want to meet? Why would you want to meet this person? What would you ask this person?
If you were to start the project over again, what three pieces of advice would you give to your team to drive higher performance?
How well did your team handle differences of opinion?
How well did all team members participate? Explain reasons for participation and nonparticipation.
How effective were your meetings? Explain.
To what degree did your team move through various stages of team development (forming, norming, storming, and performing)?
How well did your team establish norms, values, roles, and accountabilities?
How well did your team set goals up front?
How can a person prepare for the difficult conversations necessary as one becomes a boss or supervisor?
Do you agree with his perspective about being friendly versus being friends? Do you think being friends makes having honest conversations in the workplace more difficult?Explain.
What do you think Rorsted means that he could “be friendly, but not a friend” once he became a boss and had to have difficult conversations with others?
What does it mean for “everybody to own what we’ve got to get done”? What are a few approaches you can take to help make this happen for work teams?
What strategies can you use to make meetings more inclusive?
What strategies can you use for making meetings more visual? What are the benefits of making meetings visual?
What are three principles from Krumsiek’s comments that you can apply to how you approach team communication?
How does Krumsiek deal with complaints about other team members?
What does Krumsiek say about the nature of directness and civility at meetings? Does this imply the meetings are not civil?
What types of expectations are there for meetings at the Calvert Group?
What do you think is the best advice Ernandes gives?Explain.
What does he say about how to select the right communication tools?
What does he say about the nature of communication at different stages of the team?
What does Ernandes say about the keys to making teams work well? Which point do you think is most important?Explain.
What are some reasons that Peter Ernandes provides for a shift toward more teamwork?
Explain what is meant by concluding a difficult conversation with a shared story
Explain the three strategies of effective group writing that you think are most important.
Explain the three strategies of virtual teams that you think are most important.
Explain how creating and following an agenda is beneficial.Are there situations in which an agenda is not beneficial?Explain.
In what ways can teams form a common sense of purpose?Provide examples from your experience.
Research shows that under ideal conditions, most teams reach high performance in six to seven months. How can a student team that must complete a project in a few weeks to a few months go through the stages of team development more quickly and reach peak performance?
Create a Presentation about Civility in Today’s Workplace(LO2.10)Individually or in teams, develop a five- to ten-minute presentation about maintaining civil communications in the workplace. Provide several scenarios that have happened or could happen in the workplace. Provide a simple set of
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