Business And Administrative Communication 11th Edition Kitty Locker, Donna Kienzler - Solutions

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How does a denial-of-service attack differ from a distributed denial-of-service attack?
What is a disaster recovery firm?When andwhywould you establish a contract with them?
What is online backup?
People who attempt intrusion can be classified into several different categories. Describe them.
There are many components in a typical security policy. Describe three important components.
What are major aspects of intrusion prevention?
How do you secure the network perimeter?
What is physical security, and why is it important?
What is eavesdropping in a computer security sense?
What is a sniffer?
How do the different types of firewalls work?
What is a NAT firewall, and how does it work?
What is a security hole, and how do you fix it?
Explain how a Trojan horse works.
Compare and contrast symmetric and asymmetric encryption.
Describe how symmetric encryption and decryption work.
Describe how asymmetric encryption and decryption work.
What is key management?
How does DES differ from 3DES? From AES?
Compare and contrast DES and public key encryption.
Explain how authentication works.
What is PKI, and why is it important?
What is a CA?
How does PGP differ from SSL?
How does SSL differ from IPSec?
What are the threemajor ways of authenticating users?What are the pros and cons of each approach?
What are the different types of two factor authentication methods and how do they work?
Explain how a biometric system can improve security.What are the problems with it?
Why is the management of user profiles an important aspect of a security policy?
What is social engineering?Why does it work so well?
What techniques can be used to reduce the chance that social engineering will be successful?
What is an IPS?
How does IPS anomaly detection differ from misuse detection?
What is a honey pot?
A few security consultants have said that fast Internet and wireless technologies are their best friends.Explain.
Most hackers start their careers breaking into computer systems as teenagers.What can we as a community of computer professionals do to reduce the temptation to become a hacker?
Some experts argue that CERT’s posting of security holes on its website causes more security break-ins than it prevents and should be stopped. What are the pros and cons on both sides of this argument?Do you think CERT should continue to post security holes?
What is one of the major risks of downloading unauthorized copies of music files from the Internet (aside from the risk of fines and lawsuits)?
Although it is important to protect all servers, some servers aremore important than others.What server(s)are the most important to protect and why?
What skill does a network manager need?
What is firefighting?
Why is combining voice and data a major organizational challenge?
Describe what configuration management encompasses.
People tend to think of software when documentation is mentioned.What is documentation in a network situation?
What is desktopmanagement, andwhy is it important?
What is performance and fault management?
What does a help desk do?
What do trouble tickets report?
Several important statistics related to network uptime and downtime are discussed in this chapter. What are they, and why are they important?
What is an SLA?
How is network availability calculated?
What is problem escalation?
What are the primary functions of end user support?
What is TCO?
Why is the TCO so high?
How can network costs be reduced?
What do network management software systems do and why are they important?
What is SNMP and RMON?
Compare and contrast device management software, system management software, and application management software.
How does a load balancer work?
What is server virtualization?
What is policy-based management?
What is capacity management?
How does content caching differ from content delivery?
How does network cost of ownership (aka real TCO)differ from total cost of ownership?Which is the most useful measure of network costs fromthe point of view of the network manager?Why?
Many organizations do not have a formal trouble reporting system.Why do you think this is the case?
Evaluate team presentations using the chapter checklist.As your instructor directs,a. Fill out a form indicating your evaluation in each of the areas.b. Share your evaluation orally with the team.c. Write an e-mail to the team evaluating the presentation.Send a copy of your e-mail to your instructor
Evaluate an oral presentation given by a classmate or a speaker on your campus. Use the following categories:Strategy 1. Choosing an effective kind of presentation for the situation.2. Adapting ideas to audience’s beliefs, experiences, and interests.Content 3. Providing a clear, unifying
Make an 8- to 12-minute presentation on one of the following.Use visuals to make your talk effective.1. Explain the role of communication in one or more organizations.2. Create and present a fund-raising strategy for a nonprofit organization.3. Report on the nonverbal customs of another country.4.
One of the best ways to improve your presentation skills is to watch yourself present. After you have prepared a presentation on one of the topics listed in exercise 19.8 or 19.9, use a video camera to record your presentation. You should then review your presentation, noting what you did well and
Make a 5- to 12-minute presentation on one of the following.Use visuals to make your talk effective.1. Persuade your supervisor to make a change that will benefit the organization.2. Persuade your organization to make a change that will improve the organization’s image in the community.3.
Make a three- to five-minute presentation with Power-Point slides or a Prezi on one of the following topics:1. Explain how what you’ve learned in classes, in campus activities, or at work will be useful to the employer who hires you after graduation.2. Describe your boss’s management style.3.
Research a hot business communication topic from the news (ethics, the economy, job layoffs, communication technology, etc.). Find at least three sources for your topic. Then, make a two- to three-minute presentation where you share your findings with the class. Your presentation should invoke some
On YouTube, watch clips of three different Steve Jobs presentations. What similarities do you see among them?What are some of his techniques you could use in a job you hope to have? Which ones do you think you would not use? Why not?As your instructor directs,a. Discuss your findings in small
Attend a lecture or public presentation on your campus.While the speaker is presenting, don’t focus on the content of the message. Instead, focus only on his/her speaking ability and take notes. Pay attention to the speaker’s abilities to deal with fear, use eye contact with the audience,
One of the keys to preparing an engaging presentation is finding interesting points to share with your audience, either in the form of personal anecdotes to create rapport and build goodwill, or in the form of interesting facts and figures to establish your ethos as a presenter.For each of the
9. List some pointers for effectively handling questions during presentations. (LO 19-6)
8. What are some ways to deal with the common fear of public speaking? Which ways would work for you? (LO 19-5)
7. What are six ways to deliver an effective presentation?(LO 19-5)
6. Name three guidelines for planning visuals for your presentation. (LO 19-4)
5. Provide a suitable topic for each of the five common patterns of organization for presentations. (LO 19-3)
4. What are four different kinds of presentation openers you can use? (LO 19-3)
3. What three elements of a presentation should you focus on to organize your information? (LO 19-3)
2. What are three major components of planning effective presentations? (LO 19-2)
1. What are the different purposes for presentations?(LO 19-1)
Write an individual or a team report.As your instructor directs, Turn in the following documents:1. The approved proposal.2. The report, including Cover.Title Page.Letter or Memo of Transmittal.Table of Contents.List of Illustrations.Executive Summary or Abstract Body (Introduction, all
Write a library research report.As your instructor directs, Turn in the following documents:a. The approved proposal.b. The report, including Cover.Title Page.Letter or Memo of Transmittal.Table of Contents.List of Illustrations.Executive Summary or Abstract.Body (Introduction, all information,
Write an informative report on one of the following topics.1. What should a U.S. manager know about dealing with workers from ____ [you fill in the country or culture]? What factors do and do not motivate people in this group? How do they show respect and deference? Are they used to a strong
Write a report evaluating two or more alternatives. Possible topics include the following:1. Should your student organization start a Facebook page to promote events, speakers, etc.?2. Should students in your major start a monthly newsletter? Would an electronic or paper version be more useful to
Write a report recommending an action that your unit or organization should take. Possibilities include■ Developing a stronger social media presence online.■ Enhancing technology with smartphones, tablets, or laptops to accomplish work on the go.■ Buying more equipment for your department.■
Visit the website of the Global Reporting Initiative( https://www.globalreporting.org/Pages/default.aspx ), a group of analysts from various industries and professions that is committed to advancing the cause of socially responsible reporting by organizations. Prepare an information report, either
Reread the sidebar about the Pew Internet and American Life Project at http://www.pewinternet.org/ on page 597. Go to the website and browse through the reports.Select a report and answer the following questions:■ Who is the report’s audience?■ What is its purpose?■ How were the data
Consider the following aspects of a report from your workplace:■ Content. How much information is included? How is it presented?■ Emphasis. What points are emphasized? What points are de-emphasized? What verbal and visual techniques are used to highlight or minimize information?■ Visuals and
Visit the following collection of business reports: http://www.technologyreview.com/businessreports/ . In small groups, choose a report and answer the following questions:■ How many of the components of a report does it contain? (See Figure 18.5 ).■ What is the style of the report? What kinds
Locate two annual reports on the Internet. A good source is Report Watch, http://www.reportwatch.net/ . Compare the style of the two reports. Here are some questions to get you started:1. How do they use visuals to keep attention?2. What differences do you see in the letters from the CEOs?3. How do
Locate five business or organizational reports (or white papers as they’re sometimes called) on the Internet.A good online collection of organizational reports is the website of the Council on Library and Information Resources (CLIR) accessible at http://www.clir.org/pubs/reports/ . Additionally,
A student has written the following recommendation section for a report for a local restaurant. The restaurant is called the American Grill and specializes in burgers and fries. The restaurant is new to the area and wants to increase its advertising in the local area to get the word out about their
The following executive summary is poorly organized and written. Revise it to make it more effective. Cut information that does not belong, and add any information that you feel is missing.This report will discuss the healthier food options for athletes at the University Gym.Currently, there are
14. What is the difference between conclusions and recommendations?(LO 18-6)
13. What goes in the introduction of a report? (LO 18-6)

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Business And Administrative Communication 11th Edition Kitty Locker, Donna Kienzler - Solutions

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