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business
business communication essentials
Business And Administrative Communication 11th Edition Kitty Locker, Donna Kienzler - Solutions
12. What is the difference between summary and descriptive abstracts? (LO 18-6)
11. What goes in the letter of transmittal? (LO 18-6)
10. What are the characteristics of an effective report title? (LO 18-6)
9. Why should reports try to have a topic sentence at the beginning of each paragraph? (LO 18-5)
8. How do you introduce sources in the text of the report? (LO 18-5)
7. Name four good writing principles that are particularly important in reports. (LO 18-5)
6. What are three ways that style in reports differs from conventional business communication style?(LO 18-5)
5. Name seven basic patterns for organizing reports.For four of them, explain when they would be particularly effective or ineffective. (LO 18-4)
4. What are some guidelines for choosing information for reports? (LO 18-3)
3. What kinds of patterns should you look for in your data and text? (LO 18-2)
2. What are some criteria to check to ensure you have quality data? (LO 18-2)
1. What are some sections of the report you may be able to write even before finishing your research?(LO 18-1)
Write an e-mail to your instructor summarizing your team’s progress.In the introductory paragraph, summarize the team’s progress in terms of its goals and its schedule, your own progress on the tasks for which you are responsible, and your feelings about the team’s work thus far.Under a
Write an e-mail to your instructor summarizing your progress on your report.In the introductory paragraph, summarize your progress in terms of your schedule and your goals. Under a heading titled “Work Completed,” list what you have already done. (This is a chance to toot your own horn:if you
Describe the progress you have made this week or this month on projects you have been assigned. You may describe progress you have made individually or progress your unit has made as a team.
Visit the websites of the following companies and locate their latest proxy statements or reports. These are generally linked from the “about us/company information–investor relations” or “investors” pages. Find shareholder proposals under the heading “proposals requiring your vote,”
Pick a nonprofit group you care about. Examples include professional organizations, a charitable group, a community organization, or your own college or university.As your instructor directs,a. Check the web or a directory of foundations to find one that makes grants to groups such as
Read the following progress report.Date: April 3, 2014 To: Prof. Keene From: John Subject: My Progress So far my final project for this course has been slow. As you know, I am hoping to present my final report to my boss at the ice cream shop. He is actually very intentional in the idea of having
Visit the following website: http://www.nyu.edu/nyu2031/nyuinnyc/ . Click on “The Plan” link and read it. In groups, answer the following questions:■ What kind of proposal is this?■ What problems does it address?■ What solutions does it offer?■ What is the structure of the proposal?■
7. What are the differences between chronological and task progress reports? (LO 17-6)
6. What is a business plan? (LO 17-5)
5. What are some tips for writing a sales proposal?(LO 17-5)
4. What are some guidelines for preparing a budget for a proposal? (LO 17-4)
3. How does the organization of proposals for class research projects and proposals for businesses differ?(LO 17-3)
2. What are six brainstorming questions to consider before starting your proposal? (LO 17-2)
1. What is the difference between a competitive and noncompetitive proposal? (LO 17-1)
Write different proposal varieties.
Define proposals.
With a partner, research one of the following topics:■ Having English-only laws in the workplace.■ Introducing new technology into the marketplace.■ Laying off employees during economic downturns.■ Requiring employers to offer insurance plans.■ Banning smoking in the workplace for
Find data on the web about a topic that interests you.Sites with data include the following:Catalyst (women in business)http://www.catalyst.org/page/64/browse-research-knowledge ClickZ (digital marketing)http://www.clickz.com/showPage.html?page 5 stats FEDSTATS (links to 70 U.S. government
You are volunteering for a local food bank and the director has asked for your assistance. The food bank may be able to receive some state funding if the director can assemble a persuasive proposal about the need for the food bank. The director gives you the following information and asks if you
Create a web page explaining how to create effective visuals and data displays. Offer principles to a specific audience. Your web page should also provide at least seven links to examples of good and poor visuals and data displays. (More is better.) At the top of your web page, offer an overview of
Indicate whether you consider each of the following actions ethical, unethical, or a gray area. Which of the actions would you do? Which would you feel uncomfortable doing? Which would you refuse to do?1. Using photos of Hawaiian beaches in advertising for Bermuda tourism, without indicating the
7. How do infographics differ from dynamic displays?(LO 16-4)
6. What is the difference between a pie chart and a Gantt chart? (LO 16-4)
5. What are some guidelines for constructing bar charts? (LO 16-4)
4. What are some guidelines for integrating visuals and data displays into your text? (LO 16-3)
3. What are some concerns that must be addressed to keep your visuals and data displays accurate and ethical? (LO 16-2)
2. What are some specific ways to create effective visuals and data displays? (LO 16-2)
1. When should you use visuals and data displays?(LO 16-1)
LO 16-4 How to use conventions for specific visuals and data displays.
LO 16-3 How to integrate visuals and data displays into text.
LO 16-2 How to create effective visuals and data displays.
When to use visuals and data displays.
Locate two annual reports either in paper or electronic form. Use the following questions to analyze both reports:■ Who is (are) the audience(s)?■ What is (are) the purpose(s) of the report?■ How is the report organized and what does the order of information reflect about the company?■ How
As your instructor directs,a. Revise the following list of sources using MLA format.b. Revise the following list of sources using APA format.For help, see Appendix C.1. Shirley S. Wang Wall Street Journal Doubling Up on Research Using a Database of Twins November 6, 2012 D1 2. Michelle Leder and
As companies become increasingly socially and environmentally conscious, they document their social and environmental contributions in reports such as corporate citizenship reports, corporate responsibility reports, corporate sustainability reports, sustainability progress reports, and so on. These
In professional journals in your discipline, find an article based on a survey. Analyze the survey according to the criteria in this chapter.As your instructor directs,a. Share your results orally with a small group of students.b. Present your results to the class.c. Write an e-mail to your
Surveymonkey.com is an online survey website whose basic features are available free for those who sign up.Design a small survey using the website for a course project or something else. Administer the survey. The website compiles and analyzes the results for you.Now, distribute the same survey in
Visit these online survey websites and analyze their features.What kinds of services do they offer? How useful are they? What are their limitations?http://www.surveymonkey.com http://www.polldaddy.comhttp://web-online-surveys.com http://www.surveygizmo.com http://www.survs.com
Choose five websites that are possible resources for a report. Evaluate them on the credibility and trustworthiness of their information. Consider the following questions and compare and contrast your findings.■ What person or organization sponsors the site? What credentials do the authors
Do a Google search on these three terms:■ Global warming■ Immigration■ Gun control Print off the first 10 sources Google gives you for each. In small groups, compare your listings. How do they differ? Pick one of the three topics and present the differences you found to your classmates.
For each of the following reports, indicate the kinds of research that might be useful. If a survey is called for, indicate the most efficient kind of sample to use.1. How can Twitter and Facebook users on campus be more connected to school events?2. Is it feasible to send all XYZ organization’s
Answer the following questions about a topic on which you could write a formal report.As your instructor directs,a. Be prepared to answer the questions orally in a conference.b. Bring written answers to a conference.c . Submit written answers in class.d. Give your instructor a photocopy of your
Identify the weaknesses in the following problem statements:■ Is the problem narrow enough?■ Can a solution be found in a semester or quarter?■ What organization could implement any recommendations to solve the problem?■ Could the topic be limited or refocused to yield an acceptable problem
Reports use lots of numbers. Test your knowledge about writing numbers by doing Exercise B.10 in Appendix B.
8. What is the different between citation and documentation?(LO 15-4)
7. What are some disadvantages of focus groups and online networks? (LO 15-3)
6. What is a random sample? (LO 15-3)
5. What are some criteria for good survey questions?(LO 15-3)
4. What questions should you use to analyze a survey?(LO 15-3)
3. What are four criteria for evaluating web sources?(LO 15-3)
2. What are some criteria for defining report problems?(LO 15-2)
1. What are three different varieties of reports?(LO 15-1)
Define report problems.
Revise the follow-up message below to be more professional and effective, based on the principles in this chapter.May 2, 2014 Ms. Charlotte LeCliare Pebble Creek Publishing Inc.New York, NY Dear Ms. LeClaire:I wanted to thank you for taking time out of your busy schedule to show me around Pebble
What might be problematic about these responses to interview questions? How might the answers be improved?f. Q: Tell me about a weakness that you have.A: I always help people when they ask for it. I just love to help.g. Q: Tell me about a book you have read and enjoyed that wasn’t a textbook.A:
What might be problematic about these responses to interview questions? How might the answers be improved?a. Q: Tell me about yourself.A: I’m really easy-going and casual.b. Q: I noticed that you had a pretty large break between your last two jobs. What can you tell us about that?A: Oh, it
Analyze a video clip of an interview session.As your instructor directs,a. In groups of four, search on a video-based website such as Google video or YouTube for terms such as“interview” or “student interview.”b. Watch a video clip of an interview and note the strengths and weaknesses of
11. How can you plan for a successful career? (LO 14-8)
10. What are some tips to help you succeed at your first full-time job? (LO 14-8)
9. When do you negotiate for salary? Why? (LO 14-7)
8. What do you need to do after an interview? (LO 14-7)
7. What are three special kinds of interviews you may encounter? What are tips to succeed in them? (LO 14-6)
6. What are some common interview questions? What are effective answers for you? (LO 14-5)
5. What should you accomplish in the close of an interview? (LO 14-4)
4. What are some behavior tips you should keep in mind during an interview? (LO 14-4)
3. What preparations should you make before an interview?(LO 14-3)
2. How can you create an effective strategy for your interview? (LO 14-2)
1. Name four interview channels. What special considerations do you have to make for them? (LO 14-1)
LO 14-8 How to plan for a successful career.
LO 14-7 What to do after an interview.
LO 14-6 How to prepare for less common interview types.
LO 14-5 How to answer common interview questions.
LO 14-4 What to do during an interview.
LO 14-3 What preparations to make before you start interviewing.
LO 14-2 How to create a strategy for successful interviewing.
LO 14-1 What interview channels you may encounter.
How to identify your audience.
LO 2-2 What are the Ways to analyze different kinds of audiences.
LO 2-3 How to choose channels to reach your audience.
LO 2-4 How to adapt your message to your audience.
LO 2-5 How to characterize good audience benefits.
LO 2-6 How to create audience benefits.
LO 2-7 How to communicate with multiple audiences.
1. Who are the five different audiences your message may need to address? (LO 2-1)
2. What are some characteristics to consider when analyzing individuals? (LO 2-2)
3. What are some characteristics to consider when analyzing groups? (LO 2-2)
4. What are some questions to consider when analyzing organizational culture? (LO 2-2)
5. What is a discourse community? Why will discourse communities be important in your career? (LO 2-2)
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