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business
business communication essentials
Business And Administrative Communication 11th Edition Kitty Locker, Donna Kienzler - Solutions
6. What are some ways you can maintain a caring tone in negative messages? (LO 10-4)
5. When should you not apologize? (LO 10-3)
4. When should you not use a buffer? (LO 10-3)
3. What are the parts of negative messages? How may those parts be changed for different contexts? (LO 10-3)
2. What are the reasons behind the patterns of organization for negative messages in different situations( Figure 10.1 )? (LO 10-2)
1. What are the purposes of negative messages?(LO 10-1)
LO 10-6 How, and how not, to use technology for negative messages.
LO 10-5 Ways to construct different kinds of negative messages.
10-4 How to improve the tone of negative messages.
LO 10-3 Ways to construct the different parts of negative messages.
LO 10-2 Different ways to organize negative messages.
Different purposes of negative messages.
It’s often said that “there’s no I in team ” because on the best teams, everyone works together for the good of the group. What happens when you encounter a team member who believes that “there’s a me in team ” and ignores or undermines the team’s success in order to achieve
Analyze the dynamics of a task team of which you were a member. Answer the following questions:6. What problems or conflicts arose? Did the team deal with them openly? To what extent did they interfere with the team’s task?7. Evaluate your team both in terms of its task and in terms of the
Analyze the dynamics of a task team of which you were a member. Answer the following questions:1. Who was the team’s leader? How did the leader emerge? Were there any changes in or challenges to the original leader?2. Describe the contribution each member made to the team and the roles each
As you work in a collaborative team setting, designate a different member to take minutes for each meeting.As your instructor directs, your minutes should include:■ Name of the team holding the meeting.■ Members who were present.■ Members who were absent.■ Place, time, and date of
Before you begin working on a team project, develop a team action plan to establish a framework that will hold your team members accountable for their work.After reading the project assignment sheet and meeting your team, decide upon answers for the following questions:■ Will you have a team
In this exercise, you are going to participate in a networking event, an abbreviated “talk and walk.”To prepare for the event,■ Prepare business cards for yourself, using a computer application of your choice.■ Prepare a list of people in your class whom you would like to meet (give visual
Interview someone who works in an organization about his or her on-the-job collaboration activities. Possible questions to ask include the following:■ How do you handle disagreements?■ What do you do when someone isn’t doing his/her share of the work on a collaborative project?■ What do you
Interview someone who works in an organization about his or her on-the-job collaboration activities. Possible questions to ask include the following:■ How often do you work on collaborative projects?■ Do your collaborative projects always include people who are in your immediate office? How
Assume your team comprises your organization’s Ethics Committee. You receive the following anonymous note:People are routinely using the company letterhead to write letters to members of Congress, senators, and even the president stating their positions on various issues.Making their opinions
Assume your small team comprises your organization’s Labor-Management Committee.This e-mail arrives from the CEO:In the last 10 years, we became increasingly casual. But changed circumstances seem to call for more formality. Is it time to reinstate a dress policy? If so, what should it be?Your
Assume your team comprises a hospital’s Labor-Management Committee. This e-mail arrives from the hospital administrator:Subject: Allocating Holiday Hours It’s that time of year again, and we’re starting to get requests for time off from every department. We have shifts where every physician
Assume that your small team comprises the officers in student government on your campus. You receive this e-mail from the Dean of Students:As you know, campus policy says that no student may use campus resources to conduct business-related activities. Students can’t conduct business out of dorm
“Forming Team Expectations,” the sidebar on page 215, discussed using a contribution scorecard to help set and measure expectations for team work. With a small group, prepare a sample contribution scorecard using the following steps:■ List your development goals.■ Outline steps you need to
Suggest one or more ways that each of the following teams could deal with the conflict(s) it faces.1. Mike and Takashi both find writing hard. Elise has been getting better grades than either of them, so they offer to do all the research if she’ll organize the document and write, revise, edit,
11. Have you ever been part of a team that wrote a document as a whole group rather than assigning out pieces? If so, how did the process work for your team? (LO 8-7)
10. What are some techniques for collaborative writing?(LO 8-7)
9. What are some technology tools for collaboration?(LO 8-6)
8. What are some techniques for making meetings effective? (LO 8-5)
7. What are some techniques for responding to criticism?(LO 8-4)
6. What are some techniques for resolving conflict?(LO 8-4)
5. What is groupthink? Have you ever experienced it?(LO 8-3)
4. Name five characteristics of successful teams.(LO 8-3)
3. What are some team decision-making strategies?(LO 8-2)
2. What are five kinds of nonproductive roles in teams? (LO 8-1)
1. What are 10 kinds of productive roles in teams?Which roles do you prefer to play? (LO 8-1)
Different kinds of productive and nonproductive roles in teams.
In China, Reckitt Benckiser Group recently adapted a marketing plan for its Veet hair-removal cream, encouraging Chinese women to be more conscious of body hair.Chinese women physically do not have much body hair and traditionally have not been concerned about it, so they are a new target audience.
Research your university’s policies and practices regarding diversity. Conduct the following research:■ Locate your university’s position statement on diversity for both employment and educational opportunities.■ Find diversity data for your university’s student body.■ Gather pictures
Your company sells customized computer systems to businesses large and small around the world. The Executive Committee needs to recommend someone to begin a three-year term as manager of Eastern European marketing.As your instructor directs,a. Write an e-mail to each of the candidates, specifying
Assume that you’re going to the capital city of another country on business two months from now. (You pick the country.) Use a search engine to find out■ What holidays will be celebrated in that month.■ What the climate will be.■ What current events are in the news there.■ What key
Create a web page of international information for managers who are planning assignments in another country or who work in this country for a multinational company headquartered in another country.Assume that this page can be accessed from another of the organization’s pages. Offer at least seven
Choose two countries in two different continents other than North America. Look them up in both http://www.cyborlink.com and http://www.kwintessential.co.uk .Note information a new manager in those countries would need to know. Working in small groups (make sure your group covers multiple
Many multinationals have separate web pages for their operations in various countries. For example, Coca-Cola’s pages include pages for Belgium, France, and Japan. Analyze three of the country pages of a company of your choice.■ Is a single template used for pages in different countries, or do
Go to http://advertising.chinasmack.com/2011/weird-wonderful-chinese-advertising-of-2011.html , which is a website that portrays advertisements from China. In small groups, choose one advertisement to analyze.Compare it to a similar ad created in the Unites States.■ What are some differences you
Interview a person from an international community about cross-cultural communication. You might want to discuss issues such as these:■ Verbal and nonverbal communication, including body language.■ Tone and organization of professional communications.■ Attitude toward materialism.■ Time
10. Why is it important to check cultural generalizations?(LO 7-7)
9. What are some cautions to consider when writing for international audiences? (LO 7-6)
8. What are some characteristics of oral communications you should consider when communicating cross-culturally? (LO 7-5)
7. Why do people from monochronic cultures sometimes have trouble with people from polychronic cultures? (LO 7-4)
6. What are some forms of nonverbal communication?What variations would you expect to see in them among people of different cultures? (LO 7-4)
5. How do our values and beliefs affect our responses to other people? (LO 7-3)
4. What are low-context and high-context cultures?(LO 7-3)
3. Why is diversity becoming more important than ever before? (LO 7-2)
2. What are the advantages of receiving an overseas assignment? (LO 7-1)
1. Why is global business important? (LO 7-1)
LO 7-7 Why it is important to check cultural generalizations
LO 7-6 How to adapt written communications for global audiences.
LO 7-5 How to adapt oral communication for cross-cultural communications.
LO 7-4 How nonverbal communication impacts cross-cultural communications.
LO 7-3 How our values and beliefs affect our responses to other people.
LO 7-2 Why diversity is becoming more important.
Why global business is important.
You’ve just joined the financial aid office at your school.The director gives you the form shown below and asks you to redesign it. The director says:We need this form to see whether parents have other students in college besides the one requesting aid. Parents are supposed to list all family
Ask someone to follow a set of instructions or to fill out a form. (Consider consumer instructions, forms for financial aid, and so forth.) As an alternative, you also might test a document you’ve created for a course.■ Time the person. How long does it take? Is the person able to complete the
Create a web page for a campus, nonprofit, government, or business organization that does not yet have one. As you work,■ Analyze your intended audience. What are their needs? What factors are most likely to persuade them to use this site?■ Choose a story. What’s the important
Create an infographic for a campus, nonprofit, government, or business organization. As you work,■ Analyze your intended audience. What are their needs? What factors are most likely to persuade them to view your infographic?■ Choose a story. What’s the important information?What idea or
Create a brochure for a campus, nonprofit, government, or business organization. As you work,■ Analyze your intended audience. What are their needs? What factors are most likely to persuade them to read your brochure?■ Choose a story: What’s the important information?What idea do you want
Many shoppers around the world do much of their shopping online. In a pair or small groups, find three online shopping sites that sell similar types of merchandise.Consider the following questions:■ Who are the target audiences of the websites?■ What are some of the design features the websites
Alexa.com is a website that tracks the performance and popularity of other websites. In addition to ranking websites, the site allows users to input several websites and compare their rank and number of page views on a colored graph.The comparisons can range between seven days and a year.Visit the
Compare three web pages in the same category (for example, shelters for the homeless, organizations, car companies, university departments, food banks). Which page(s) are most effective? Why? What weaknesses do the pages have?As your instructor directs,a. Discuss the pages with a small group of
After viewing a large sample of infographics online by investigating the websites mentioned in the sidebar on page 172, select your top three favorites and answer the following questions:■ What are the purposes of the infographics?■ Who do you think are the intended audiences? What makes you
8. How can you perform basic usability testing on your documents? (LO 6-7)
7. What are some basic guidelines for designing web pages? (LO 6-6)
6. What are some basic guidelines for designing infographics?(LO 6-5)
5. What are some basic guidelines for designing brochures?(LO 6-4)
4. What are some guidelines for document design?(LO 6-3)
3. What are the four levels of document design?(LO 6-2)
2. How can document design be part of your writing process? (LO 6-1)
1. Why is document design important in business communication? (LO 6-1)
LO 6-7 How to do basic usability testing on your documents
LO 6-6 How to design web pages.
LO 6-5 How to design infographics.
LO 6-4 How to design brochures.
LO 6-3 Guidelines for document design.
LO 6-2 The four levels of document design, and how they can help you critique documents.
Why document design is important and how to incorporate it into the writing process.
Write an e-mail (at least 1½ pages long if printed) to your instructor describing the experiences you've had writing and what you'd like to learn about writing during this course. (See Appendix A for examples of e-mail format.)Answer several of the following questions:■ What memories do you have
1. Why do businesses need to be able to communicate well? (LO 1-1)
LO 1-7 How to solve business communication problems.
LO 1-6 What role conventions play in business communication.
LO 1-5 What the basic criteria for effective messages are.
LO 1-4 What the costs of poor communication are.
LO 1-3 What the costs of communication are.
LO 1-2 Why you need to be able to communicate well.
What the benefits of good communication are.
5. What are the costs of poor communication? (LO 1-4)
The following are e-mails from various students to Dr.Violet Sands, who is a professor in the English Department.These students are wondering if Dr. Sands would let them register for her already-full class (English 320:Business Communication). Each e-mail shows a different way a student could make
2. Why do you need to be able to communicate well?(LO 1-1)
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