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Decision Support And Business Intelligence Systems 9th Edition Dursun Delen Efraim Turban, Ramesh Sharda - Solutions
4. List the three most popular methods to deal with uncertainty in ES.
3. Describe the reasoning procedures of forward chaining and backward chaining.
2. Describe how ES perform inference.
1. State two production rules that can represent the knowledge of repairing your car.
4. What are heuristics? Give an example.
3. What are the major characteristics of artificial intelligence?
2. What are the major capabilities of artificial intelligence?
1. What is artificial intelligence?
8. Define intelligent agent and describe one application of the technology.
7. Define speech recognition and discuss one application of the technology.
6. Define natural language processing and describe an NLP application.
5. What technology can help move call centers that have been outsourced to other countries back to the United States?
4. Describe an artificial intelligence application.
3. What are the major characteristics of artificial intelligence?
2. What are the major disadvantages of artificial intelligence compared to natural intelligence?
1. What are the major advantages of artificial intelligence over natural intelligence?
5. Define deep knowledge and give an example of it.
4. What is expertise? Provide an example.
3. What are the major features of ES?
2. Explain why we need ES.
1. What is an ES?
4. Name two applications of ES in homeland security and describe their benefits.
3. Name two applications of ES in marketing and describe their benefits.
2. Name two applications of ES in finance and describe their benefits.
1. What is MYCIN’s problem domain?
5. Describe the difference between a knowledge base of an ES and an organizational knowledge base.
4. What are the major roles of the explanation subsystem?
3. What are the major activities performed in the ES blackboard (workplace)?
2. List and define the major components of an ES.
1. Describe the ES development environment.
5. Can you think of alternative tools, technologies, or solutions to the problem described in the case? How do they compare to the presented expert system solution?
4. How is the system described in this case different from traditional DSS tools and techniques described in previous chapters?
3. What major difficulties might emerge in the process of developing such an expert system?How can they be overcome?
2. Do you think that expert systems are a good fit for this application domain? Explain. What other application domains may have similar needs?
1. Describe MenuVino’s motivation for developing the Web-based expert system.
6. Explain how Internet and Web technologies enabled the Siemens KMS.ShareNet has evolved into a state-of-the-art Webbased knowledge management system (KMS) that stores and catalogs volumes of valuable knowledge, makes it available to every employee, and enhances global collaboration. Numerous
5. Explain the culture transformation as it occurred at Siemens. Include in your answer how the various constituencies bought into the system.ShareNet has evolved into a state-of-the-art Webbased knowledge management system (KMS) that stores and catalogs volumes of valuable knowledge, makes it
4. Describe the benefits of the Siemens ShareNet KMS.ShareNet has evolved into a state-of-the-art Webbased knowledge management system (KMS) that stores and catalogs volumes of valuable knowledge, makes it available to every employee, and enhances global collaboration. Numerous companies, including
3. What does “leveraging expertise” mean? How did Siemens do this? Explain how this relates to Siemens’s high return on investment.ShareNet has evolved into a state-of-the-art Webbased knowledge management system (KMS) that stores and catalogs volumes of valuable knowledge, makes it available
2. How does Siemens view knowledge (i.e., intellectual) assets?ShareNet has evolved into a state-of-the-art Webbased knowledge management system (KMS) that stores and catalogs volumes of valuable knowledge, makes it available to every employee, and enhances global collaboration. Numerous companies,
5. Selecting the right wine for a given situation requires significant amount of expertise. People often buy a wine without knowing its taste, whether it suits their taste preferences, or if it is in harmony with the intended meal or occasion. Most nonexperts pick a wine based on price (higher is
1. How did the Siemens KMS evolve?ShareNet has evolved into a state-of-the-art Webbased knowledge management system (KMS) that stores and catalogs volumes of valuable knowledge, makes it available to every employee, and enhances global collaboration. Numerous companies, including Intel, Philips
7. Siemens AG, a $73 billion electronics and electrical engineering conglomerate, produces everything from light bulbs to x-ray machines, power-generation equipment, and high-speed trains. During its 156-year history, Siemens has become one of the world’s largest and most successful corporations.
6. Access the Microsoft Web site and investigate the current capabilities of its knowledge management initiative.
5. Search the Internet for vendors of knowledge management suites, EKP, and out-of-the-box knowledge management solutions. Identify the major features of each product(use three from each) and compare and contrast their capabilities.
4. Identify five real-world knowledge management success stories by searching vendor Web sites (use at least three different vendors). Describe them. How did KMS methods contribute to their success? What features do they share? What different features do individual successes have?
3. Search the Internet to identify sites that deal with knowledge management. Start with google.com, kmworld.com, kmmag.com, and km-forum.org. How many did you find? Categorize the sites based on whether they are academic, consulting firms, vendors, and so on. Sample one of each and describe the
2. Try the KPMG Knowledge Management Framework Assessment Exercise at kmsurvey.londonweb.net and assess how well your university (or company) is doing with knowledge management. Are the results accurate?Why or why not?
1. How does knowledge management support decision making? Identify products or systems on the Web that help organizations accomplish knowledge management.Start with brint.com and knowledgemanagement.com. Try one out and report your findings to the class.
4. Read the article by A. Genusa titled “Rx for Learning,”available at cio.com/archive/020101/tufts.html, which describes Tufts University Medical School’s experience with knowledge management. Determine how these concepts and such a system could be implemented and used at your college or
3. Consider a decision-making project in industry for this course or from another class or from work. Examine some typical decisions in the project. How would you extract the knowledge you need? Can you use that knowledge in practice? Why or why not?
2. Search the Internet for knowledge management products and systems and create categories for them. Assign one vendor to each team. Describe the categories you created and justify them.
1. Compare and contrast the capabilities and features of electronic document management with those of collaborative computing and of KMS. Each team should represent one type of system.
10. Examine your university, college, or company and describe the roles that the faculty, administration, support staff, and students have in the creation, storage, and dissemination of knowledge. Explain how the process works. Explain how technology is currently used and how it could potentially
9. Read How the Irish Saved Civilization by Thomas Cahill(New York: Anchor, 1996) and describe how Ireland became a knowledge repository for Western Europe just before the fall of the Roman Empire. Explain in detail why this was important for Western civilization and history.
8. Read the article by E. Berkman titled “Don’t Lose Your Mind Share,” available at cio.com/archive/100100/mindshare.html. Describe the major problems that Hill and Knowlton faced in February 1999 and what Ted Graham did to solve them.
7. Examine the top five reasons that firms initiate KMS and investigate why they are important in a modern enterprise.
6. Describe how to ride a bicycle, drive a car, or make a peanut butter and jelly sandwich. Now have someone else try to do it based solely on your explanation. How can you best convert this knowledge from tacit to explicit(or can’t you)?
5. Based on your own experience or on the vendor’s information, list the major capabilities of a particular knowledge management product and explain how it can be used in practice.
4. Describe how each of the key elements of a knowledge management infrastructure can contribute to its success.
3. Investigate the literature for new measures of success(metrics) for knowledge management and intellectual capital. Write a report based on your findings.
2. Investigate the literature for information on the position of CKO. Find out what percentage of firms with knowledge management initiatives have CKOs and identify their responsibilities.
1. Make a list of all the knowledge management methods you use during your day (work and personal). Which are the most effective? Which are the least effective? What kinds of work or activities does each knowledge management method enable?
19. Describe an EKP and explain its significance.
18. Explain the role of a community of practice.
17. List the three top technologies most frequently used for implementing KMS and explain their importance.
16. Explain how the Internet and related technologies (e.g., Web browsers, intranets) enable knowledge management.
15. Why is it so difficult to evaluate the impacts of knowledge management?
14. Discuss the factors related to knowledge management success.
13. What is meant by a culture of knowledge sharing?
12. Explain the role of the CKO in developing a KMS. What major responsibilities does he or she have?
11. Explain how the wrong organizational culture can reduce the effectiveness of knowledge management.
10. Explain why firms adopt knowledge management initiatives.
9. Explain the importance of communication and collaboration technologies to the processes of knowledge management.
8. What is the role of a knowledge repository in knowledge management?
7. How can employees be motivated to contribute to and use KMS?
6. How does knowledge management attain its primary objective?
5. Explain why organizational culture must sometimes change before knowledge management is introduced.
4. Compare and contrast tacit knowledge and explicit knowledge.
3. Explain why it is important to capture and manage knowledge.
2. Describe and relate the different characteristics of knowledge to one another.
1. Why is the term knowledge so difficult to define?
8. Describe expert location systems.
7. What are the potential drawbacks of KMS?
6. List success factors associated with knowledge management.
5. List failure factors associated with knowledge management.
4. List some intangible (nonfinancial) metrics of knowledge management.
3. List some financial (tangible) metrics of knowledge management.
2. What are the issues in knowledge management valuation?
1. Describe the need for measuring the success of KMS.
4. What is the importance of COP in organizations?
3. Describe COP and relate them to knowledge management.
2. What other managers are involved with knowledge management?
1. Describe the role of the CKO.
6. List the major systems that are frequently integrated with KMS.
5. Describe tools for knowledge harvesting.
4. Define EDM and relate it to knowledge management and to CMS.
3. Define EKP.
2. Describe the major categories of knowledge management tools.
1. Define knowware.
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