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contemporary management
Contemporary Management 9th Edition Gareth Jones, Jennifer George - Solutions
You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed, hotel employees must focus on providing customers with the highest-quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will promote
By all appearances the Westland/Hallmark Meat Co. based in Chico, California, was considered to be an efficient and sanitary meatpacking plant. Under the control of its owner and CEO, Steven Mendell, the plant regularly passed inspections by the U.S. Dept. of Agriculture (USDA). Over 200 workers
Think of an organization with which you are all familiar, such as a local restaurant, store, or bank. After choosing an organization, model it from an open-systems perspective. Identify its input, conversion, and output processes; and identify forces in the external environment that help or hurt
You are on the top management team of a medium size company that manufactures cardboard boxes, containers, and other cardboard packaging materials. Your company is facing increasing levels of competition for major corporate customer accounts, and profits have declined significantly. You have tried
Go to IDEO’s website (www.ideo.com) and read about this company. Try to find indicators of IDEO’s culture that are provided on the website. How does the design of the website itself, and the pictures and words it contains, communicate the nature of IDEO’s organizational culture? What kinds of
More than a decade ago, James Higa was one of Steve Jobs’s trusted advisers at Apple, helping lead thorny negotiations with music record labels and ultimately paving the way for the iTunes store.Today he faces an arguably more difficult challenge.On the first floor of a sun-drenched, airy room
You are on the top management team of a medium size company that manufactures cardboard boxes, containers, and other cardboard packaging materials. Your company is facing increasing levels of competition for major corporate customer accounts, and profits have declined significantly. You have tried
You are on the top management team of a medium size company that manufactures cardboard boxes, containers, and other cardboard packaging materials. Your company is facing increasing levels of competition for major corporate customer accounts, and profits have declined significantly. You have tried
In the early 1980s Beech-Nut, a maker of baby foods, was in grave financial trouble as it strove to compete with Gerber Products, the market leader. Threatened with bankruptcy if it could not lower its operating costs, Beech-Nut entered an agreement with a low-cost supplier of apple juice
In the United States the right to chew gum is taken for granted. Although it is often against the rules to chew gum in a high school classroom, church, and so on, it is legal to do so on the street. If you possess or chew gum on a street in Singapore, you can be arrested. Chewing gum has been made
Check out Fortune’s list of the 50 World’s Most Admired Companies (http://money.cnn.com/magazines/fortune/most-admired/). Fortune puts this list together each year based on ratings from executives, directors, and analysts.Select a company on the list and go to that company’s web page. How
The biggest retail hack in U.S. history wasn’t particularly inventive, nor did it appear destined for success. In the days prior to Thanksgiving 2013, someone installed malware in Target’s (TGT) security and payments system designed to steal every credit card used at the company’s 1,797 U.S.
In the early 1980s Beech-Nut, a maker of baby foods, was in grave financial trouble as it strove to compete with Gerber Products, the market leader. Threatened with bankruptcy if it could not lower its operating costs, Beech-Nut entered an agreement with a low-cost supplier of apple juice
In the United States the right to chew gum is taken for granted. Although it is often against the rules to chew gum in a high school classroom, church, and so on, it is legal to do so on the street. If you possess or chew gum on a street in Singapore, you can be arrested. Chewing gum has been made
Check out Fortune’s list of the 50 World’s Most Admired Companies (http://money.cnn.com/magazines/fortune/most-admired/). Fortune puts this list together each year based on ratings from executives, directors, and analysts.What do you believe are the occupational ethics of the people who work at
In the United States the right to chew gum is taken for granted. Although it is often against the rules to chew gum in a high school classroom, church, and so on, it is legal to do so on the street. If you possess or chew gum on a street in Singapore, you can be arrested. Chewing gum has been made
Think about the last time that you (1) were treated unfairly because you differed from a decision maker on a particular dimension of diversity or (2) observed someone else being treated unfairly because that person differed from a decision maker on a particular dimension of diversity. Then answer
Everyone has hidden biases. For Denise Russell Fleming, a vice president at BAE Systems Inc., they include overlooking quieter colleagues during meetings. “I may have not made the best decisions” because of inadequate input from introverts, she says, adding that she tends to favor more
Think about the last time that you (1) were treated unfairly because you differed from a decision maker on a particular dimension of diversity or (2) observed someone else being treated unfairly because that person differed from a decision maker on a particular dimension of diversity. Then answer
You and your partners own and manage a local chain of restaurants, with moderate to expensive prices, that are open for lunch and dinner during the week and for dinner on weekends. Your staff is diverse, and you believe that you are effectively managing diversity. Yet on visits to the different
Think about the last time that you (1) were treated unfairly because you differed from a decision maker on a particular dimension of diversity or (2) observed someone else being treated unfairly because that person differed from a decision maker on a particular dimension of diversity. Then answer
Pick an organization with which you are familiar. It can be an organization in which you have worked or currently work or one that you interact with regularly as a customer (such as the college you are attending). For this organization do the following:Describe the main forces in the global task
Home Depot Inc. misjudged the market in China. The world’s largest home improvement chain entered the market in China in 2006 and decided to leave six years later. It was not able to sell its do-it-yourself brand to the Chinese. “China is a do-it-for-me market, not a do-it- yourself market, so
Go to www.greatplacetowork.com and click on “World’s Best Multinationals” under Best Companies. Take a look at the list for this year.Find a company on the list that is based in a country other than your home country. How has that company had to adapt to become a global organization?
You are the new manager of a major clothing store that is facing a crisis. This clothing store has been the leader in its market for the last 15 years. In the last three years, however, two other major clothing store chains have opened, and they have steadily been attracting customers away from
Beginning in the 1950s, trade negotiators evolved an elegant solution to a vexing problem: the risk that poor countries would seize the oil fields, mines, and factories of Western corporations that operated within their borders. Fearful of nationalization or other harsh treatment, multinationals
Pick an organization with which you are familiar. It can be an organization in which you have worked or currently work or one that you interact with regularly as a customer (such as the college you are attending). For this organization do the following:Describe the main forces in the global general
Home Depot Inc. misjudged the market in China. The world’s largest home improvement chain entered the market in China in 2006 and decided to leave six years later. It was not able to sell its do-it-yourself brand to the Chinese. “China is a do-it-for-me market, not a do-it- yourself market, so
You and your partners have decided to open a small printing and copying business in a college town of 100,000 people. Your business will compete with companies like FedEx Kinko’s. You know that over 50 percent of small businesses fail in their first year, so to increase your chances of success,
Go to www.greatplacetowork.com and click on “World’s Best Multinationals” under Best Companies. Take a look at the list for this year.What are the forces in the global task environment and in the global general environment that affect the organization?
You are the new manager of a major clothing store that is facing a crisis. This clothing store has been the leader in its market for the last 15 years. In the last three years, however, two other major clothing store chains have opened, and they have steadily been attracting customers away from
You and your partners have decided to open a small printing and copying business in a college town of 100,000 people. Your business will compete with companies like FedEx Kinko’s. You know that over 50 percent of small businesses fail in their first year, so to increase your chances of success,
Go to www.greatplacetowork.com and click on “World’s Best Multinationals” under Best Companies. Take a look at the list for this year.What criteria are used to select the great places to work? Do you agree that these criteria are what make an organization a great place to work?
When Marilyn Arnold was 9 years old, her mother, a skilled seamstress, patiently taught her to sew on a vintage Singer treadle sewing machine.As her feet pumped away at the machine in her family’s farmhouse near Paris, Missouri, she was smitten. “I was in love with sewing, even when I stuck my
You and your partners are trying to decide which kind of restaurant to open in a centrally located shopping center that has just been built in your city. The problem confronting you is that the city already has many restaurants that provide different kinds of food at all price ranges. You have the
You and your partners are trying to decide which kind of restaurant to open in a centrally located shopping center that has just been built in your city. The problem confronting you is that the city already has many restaurants that provide different kinds of food at all price ranges. You have the
You are a team of managers of a major national clothing chain, and you have been charged with finding a way to restore your organization’s competitive advantage. Recently your organization has been experiencing increasing competition from two sources. First, discount stores such as Walmart and
Go to Chipotle’s webpage ( www.chipotle.com ) and click on “Company.” Then click on “Development.” Return to the main page and click on “Food with Integrity.” Watch one (or more) of the videos posted to this page. Flip through the notebook on the page.Which corporate-level strategy is
A group of investors in your city is considering opening a new upscale supermarket to compete with the major supermarket chains that are currently dominating the city’s marketplace. They have called you in to help them determine what kind of upscale supermarket they should open. In other words,
McDonald’s may recently have struggled to lure customers, but it still does far more business at each location than rival burger chains. The average McDonald’s restaurant in the U.S. drew $2.6 million in revenue last year. Average sales for No. 2 chain Burger King: $1.2 million, according to
You are a team of managers of a major national clothing chain, and you have been charged with finding a way to restore your organization’s competitive advantage. Recently your organization has been experiencing increasing competition from two sources. First, discount stores such as Walmart and
Go to Chipotle’s webpage ( www.chipotle.com ) and click on “Company.” Then click on “Development.” Return to the main page and click on “Food with Integrity.” Watch one (or more) of the videos posted to this page. Flip through the notebook on the page.What plans does Chipotle have for
A group of investors in your city is considering opening a new upscale supermarket to compete with the major supermarket chains that are currently dominating the city’s marketplace. They have called you in to help them determine what kind of upscale supermarket they should open. In other words,
Go to Chipotle’s webpage (www.chipotle.com) and click on “Company.” Then click on “Development.” Return to the main page and click on “Food with Integrity.” Watch one (or more) of the videos posted to this page. Flip through the notebook on the page.What makes Chipotle different from
A group of investors in your city is considering opening a new upscale supermarket to compete with the major supermarket chains that are currently dominating the city’s marketplace. They have called you in to help them determine what kind of upscale supermarket they should open. In other words,
You and your partners are thinking about opening a new kind of sandwich shop that will compete head-tohead with Subway and Thundercloud Subs. Because these chains have good brand-name recognition, it is vital that you find some source of competitive advantage for your new sandwich shop, and you are
In 2006 an innovation was unleashed on the teeming, college-basket ball hungry masses that promised to unshackle us from the fear of watching NCAA March Madness tournament games at work. The Boss Button allowed basketball fans at work to switch between the live stream of a game and a phony
Go to the website for the Container Store ( www. c ontainerstore.com ). You can click around on the various products available for storage. Find the page with tips for organizing your workspace. Click through the various categories of compartmentalize, de-clutterize, categorize, utilize, and
You are the top manager of a start-up company that will produce innovative new flatscreen displays for PC makers like Apple and HP. The flatscreen display market is highly competitive, so there is considerable pressure to reduce costs. Also, PC makers are demanding ever-higher quality and better
Go to the website for the Container Store ( www. c ontainerstore.com ). You can click around on the various products available for storage. Find the page with tips for organizing your workspace. Click through the various categories of compartmentalize, de-clutterize, categorize, utilize, and
Bob’s Appliances sells and services household appliances such as washing machines, dishwashers, ranges, and refrigerators. Over the years, the company has developed a good reputation for the quality of its customer service, and many local builders patronize the store. However, large retailers
You are the top manager of a start-up company that will produce innovative new flatscreen displays for PC makers like Apple and HP. The flatscreen display market is highly competitive, so there is considerable pressure to reduce costs. Also, PC makers are demanding ever-higher quality and better
You are the top manager of a start-up company that will produce innovative new flatscreen displays for PC makers like Apple and HP. The flatscreen display market is highly competitive, so there is considerable pressure to reduce costs. Also, PC makers are demanding ever-higher quality and better
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized into different functions such as hardware, software design, graphic art, and website hosting, as well
These are trying times for the men running Japan’s electronics giants. Nintendo President Satoru Iwata is taking a 50 percent pay cut after the company forecast a surprise 25 billion yen ($244 million) loss last month. Kazuo Hirai took the helm at Sony two years ago promising to stem a decade of
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized into different functions such as hardware, software design, graphic art, and website hosting, as well
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized into different functions such as hardware, software design, graphic art, and website hosting, as well
You have been hired by a website design, production, and hosting company whose new animated website designs are attracting a lot of attention and many customers. Currently employees are organized into different functions such as hardware, software design, graphic art, and website hosting, as well
You are the regional sales managers of an organization that supplies high-quality windows and doors to building supply centers nationwide. Over the last three years, the rate of sales growth has slackened. There is increasing evidence that, to make their jobs easier, salespeople are primarily
Go to the website of Fortune ’s 100 Best Companies to Work For. Check out a few of the different companies on the list. Read a few of the “What makes it so great?” profiles.Do you notice any common values and norms in the top companies?
You have been asked by your company’s CEO to find a way to improve the performance of its teams of web design and web hosting specialists and programmers. Each team works on a different aspect of website production; and while each is responsible for the quality of its own performance, its
Chick-fil-A wants a healthier image to go along with its emblematic fried chicken sandwiches. To that end, next week the country’s largest chicken chain by sales will replace its old chargrilled menu options with a new recipe used for three new items: a grilled chicken sandwich, a grilled chicken
You are the regional sales managers of an organization that supplies high-quality windows and doors to building supply centers nationwide. Over the last three years, the rate of sales growth has slackened. There is increasing evidence that, to make their jobs easier, salespeople are primarily
Go to the website of Fortune ’s 100 Best Companies to Work For. Check out a few of the different companies on the list. Read a few of the “What makes it so great?” profiles.Is there anything about a particular company’s culture or structure that would make you want to work there?
You have been asked by your company’s CEO to find a way to improve the performance of its teams of web design and web hosting specialists and programmers. Each team works on a different aspect of website production; and while each is responsible for the quality of its own performance, its
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