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business
contemporary management
Contemporary Management Plus 7th Edition Gareth Jones , Jennifer George - Solutions
Use the chapter material to decide which strategies Volkswagen has been using to expand globally.
How have increasing global competition and declining barriers of distance and culture affected Fuji's global operations?
How would you characterize the way Fuji manages the global environment? For example, how has Fuji
If child labor is an economic necessity, what methods could be employed to make it as ethical a practice as possible? Or is it simply unethical?
Either by yourself or in a group, discuss whether it is ethical to employ children in factories and whether U.S. companies should buy and sell products made by these children. What are some arguments for and against child labor?
Explain why the global environment is becoming more open and competitive, and identify the forces behind the process of globalization that increase the opportunities, complexities, challenges, and threats managers face. L06-5 Discuss why national cultures differ and why it is important that
Identify the main forces in the global task and general environments, and describe the challenges that each force presents to managers.
Differentiate between the global task and global general environmen
Explain why the ability to perceive, interpret, and respond appropriately to the global environment is crucial for managerial success.
Why does the effective management of diversity make good business sense?
What steps have managers at Xerox taken to effectively manage diversity? What are the consequences of these initiatives?
Why are there so few women and minority CEOs of large corporations?
Why was the succession of Ursula Burns to the top position. at Xerox considered historic?
Discuss whether you should address this issue with your staff and in your restaurants. If so, how and why? If not, why not?1. Discuss why the patterns of communication that you observed might be occurring in your restaurants.
Identify the two major forms of sexual harassment and how they can be eliminated.
List the steps managers can take to effectively manage diversity.
Explain why the effective management of diversity is both an ethical and a business imperative. L05-4 Discuss how perception and the use of schemas can result in unfair treatment.
Explain the central role that managers play in the effective management of diversity.
Discuss the increasing diversity of the workforce and the organizational environment.
In what ways can developing an ethical approach to managing outsourcing-whether inside the United States or in countries abroad-affect the well-being and performance of both employees and the companies they work for?
How would you characterize the stance on social responsibility of companies that function as body shops?
What kinds of unethical and illegal kinds of behaviors do high-tech sweatshop companies engage in? What criteria should these companies use to decide if they are treating their overseas employees fairly?
Does Walmart appear to be doing a good job of enforcing its global code of conduct?
What ethical principles guide Walmart's approach to global purchasing?
Identify the four main sources of managerial ethics. L04-6 Distinguish among the four main approaches toward social responsibility that a company can take.
Discuss why it is important for managers to behave ethically.
Differentiate between the claims of the different stakeholder groups that are affected by managers and their companies' actions. L04-3 Describe four rules that can help companies and their managers act in ethical ways.
Explain the relationship between ethics and the law.
How might managers' levels of emotional intelligence influence how they treat employees at Nucor?
What terminal and instrumental values do you think are important in Nucor's culture?
How would you describe Nucor's organizational culture?
What factors likely contribute to employees' job satisfaction and organizational commitment at Nucor?
Define organizational culture and explain how managers both create and are influenced by organizational culture.
Describe the nature of emotional intelligence and its role in management.
Appreciate how moods and emotions influence all members of an organization.
Explain what values and attitudes are and describe their impact on managerial action.
Describe the various personality traits that affect how managers think, feel, and behave.
Explain why strategic human resource management can help an organization gain a competitive advantage.
Describe the steps managers take to recruit and select organizational members.
Discuss the training and development options that ensure organizational members can effectively perform their jobs.
Explain why performance appraisal and feedback is such a crucial activity, and list the choices managers must make in designing effective performance appraisal and feedback procedures. L012-5 Explain the issues managers face in determining levels of pay and benefits.
Understand the role that labor relations play in the effective management of human resources.
What human resource challenges did the recessionthat started in December 2007 present managers with?
How did some managers respond to these challenges?
What are likely to be some of the long-term implications of these challenges?
How can managers effectively respond to these long-term implications?
Explain what motivation is and why managers need to be concerned about it.
Describe from the perspectives of expectancy theory and equity theory what managers should do to have a highly motivated workforce.
Explain how goals and needs motivate people and what kinds of goals are especially likely to result in high performance.
Identify the motivation lessons that managers can learn from operant conditioning theory and social learning theory.
Explain why and how managers can use pay as a major motivation tool.
What would be your level of self-efficacy on this job? Why would your self-efficacy be at this level? Should your manager take steps to boost your self-efficacy? If not, why not? If so, what would these steps be?Questions
How does USAA motivate its employees?
What are some potential sources of intrinsic motivation for USAA employees? What are some potential sources of prosocial motivation?
What are some potential sources of extrinsic motivation for USAA employees?
How do managers at USAA boost levels of expectancy?
Explain what leadership is, when leaders are effective and ineffective, and the sources of power that enable managers to be effective leaders.
Identify the traits that show the strongest relationship to leadership, the behaviors leaders engage in, and the limitations of the trait and behavior models of leadership. L014-3 Explain how contingency models of leadership enhance our understanding of effective leadership and management in
Characterize the relationship between gender and leadership and explain how emotional intelligence may contribute to leadership effectiveness.
What signs, if any, did this leader show of being a transformational leader?Questions
How would you describe the personal leadership style of Irene Rosenfeld?
What are Rosenfeld's sources of power?
What behaviors does Rosenfeld appear to engage in?
Do you think Rosenfeld is a transformational leader? If so, in what ways has she been a transformational leader? If not, why not?
Explain why groups and teams are key contributors to organizational effectiveness.
Identify the different types of groups and teams that help managers and organizations achieve their goals.
Explain how different elements of group dynamics influence the functioning and effectiveness of groups and teams.
Explain why it is important for groups and teams to have a balance of conformity and deviance and a moderate level of cohesiveness.
Describe how managers can motivate group members to achieve organizational goals and reduce social loafing in groups and teams.
What factors contributed to the success of the team that Adam Gryglak formed to develop a new Ford diesel engine?
Why did the team move off campus?
How were synergies achieved in the team?
How would you characterize the group dynamics of the team?
Explain why effective communication helps an organization gain a competitive advantage.
Describe the communication process, and explain the role of per- ception in communication. L016-3 Define information richness, and describe the information richness of communication media available to managers.
Describe the communication networks that exist in groups and teams.
Explain how advances in technology have given managers new options for managing communication.
Describe important communication skills that managers need as senders and as receivers of messages and why it is important to understand differences in linguistic styles.
How could you have handled this situation differently so communication would have been effective?Questions
Either individually or in a group, explore the ethics of using an organization's Internet connection and e-mail system for personal purposes at work and while
A third group of resistant employees is made up of members of groups and teams who do not want to use the groupware that has been provided to them. You think the groupware could improve their communication and performance, but they seem to think otherwise. What steps will you take to get these
Why is information overload a growing problem for many entrepreneurs, managers, and employees?
How does each of the four entrepreneurs profiled in the case manage information overload?
What are the pros and cons to each of their approaches?
In what ways do advances in information technology both contribute to the information overload problem and at the same time give people tools to manage information overload? Source: T. Evans, "A Method to the Madness," BusinessWeek SmallBiz, December 2009/ January 2010, 52-55. Reprinted from
Explain why conflict arises, and identify the types and sources of conflict in organizations.
Describe conflict management strategies that managers can use to resolve conflict effectively.
Understand the nature of negotiation and why integrative bargaining is more effective than distributive negotiation.
Describe ways in which managers can promote integrative bargaining in organizations.
Explain why managers need to be attuned to organizational politics, and describe the political strategies that managers can use to become politically skilled.
To what extent do you think Sergio Marchionne is effectively managing conflict at Fiat-Chrysler?
What steps is he taking to try to ensure that the company has an optimal level of conflict?
How is he trying to promote collaboration at Fiat-Chrysler?
In what ways has he tried to make everyone a winner?L018-1 Differentiate between data and information, and explain how the attributes of useful information allow managers to make better decisions.
Describe three reasons why managers must have access to informa- tion to perform their tasks and roles effectively.
Describe the computer hardware and software innovations that created the IT revolution and changed the way managers behave.
Differentiate among seven performance-enhancing kinds of manage- ment information systems. L018-5 Explain how IT is helping managers build strategic alliances and network structures to increase efficiency and effectiveness.
What are the main ways in which UPS can use its IT and logistics skills to help its clients?
In what specific ways does UPS's IT help these companies improve their efficiency, quality, innovation, and responsiveness to customers, and performance?
In what ways can B&M stores develop new IT to help improve customers' shopping experience?
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