Contemporary Management 10th Edition Gareth Jones, Jennifer George - Solutions

Which kinds of IT systems discussed in the chapter are most likely to help online companies develop new ways to attract customers and increase their sales?
Search the Web to discover how Amazon.com has recently adopted methods to increase its level of customer service.
Do you regard Ron Edens's approach to management as ethical and acceptable or unethical and unacceptable in the 2000s? Why?
What do you think are the effects of this approach on (a) workers and (b) supervisors?
Which of the management theories described in the chapter does Ron Edens make most use of?
Search the Web for changes occurring in the global flower-growing business.
In what ways do the way cars were made in the past reflect the way in which the rose-growing business is being conducted today?
Search the Web for changes occurring in the global flower-growing business.1. Use the theories discussed in the chapter to debate the ethical issues involved in the global flower- growing business.
In what ways do the way cars were made in the past reflect the way in which the rose-growing business is being conducted today?
Use the theories discussed in the chapter to debate the ethical issues involved in the global flower- growing business.
Which management approach (for example, Theory X or Y) do you propose to use to run your organization? In 50 or fewer words write a statement describing the management approach you believe will motivate and coordinate your subordinates, and tell why you think this style will be best.
Use the principles of Weber and Fayol to decide on the system of organization and management that you think will be most effective for your growing organization. How many levels will the managerial hierarchy of your organization have? How much authority will you decentralize to your subordinates?
Explain why the study of the external environment and its impact on an organization has become a central issue in management thought.
Explain the contributions of management science to the efficient use of organizational resources.
Trace the changes in theories about how managers should behave to motivate and control employees.
Identify the principles of administration and organization that underlie effective organizations.
Explain the principle of job specialization and division of labor, and tell why the study of person-task relationships is central to the pursuit of increased efficiency.
Describe how the need to increase organizational efficiency and effec- tiveness has guided the evolution of management theory.
Search the Web. How are these managers and their companies currently performing?
In what kinds of ways did these managers respond to these challenges-for example, in their approaches to planning, leading, organizing and controlling?
Use the chapter material to decide what different kinds of management challenges these four CEOs faced as they took control of managing their different companies.
What kinds of management changes need to be made to solve them?
Discuss the principal challenges managers face in today's increasingly competitive global environment.
Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. LO1-2 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks),
LO14-1 Explain what leadership is, when leaders are effective and ineffective, and the sources of power that enable managers to be effective leaders.
LO14-2 Identify the traits that show the strongest relationship to leadership, the behaviors leaders engage in, and the limitations of the trait and behavior models of leadership.
LO14-3 Explain how contingency models of leadership enhance our understanding of effective leadership and management in organizations.
LO14-4 Describe what transformational leadership is, and explain how managers can engage in it.
LO14-5 Characterize the relationship between gender and leadership, and explain how emotional intelligence may contribute to leadership effectiveness.
4. Discuss why managers might want to change the behaviors they engage in, given their situation, their subordinates, and the nature of the work being done.Do you think managers can readily change their leadership behaviors? Why or why not? [LO14-3]
8. Imagine that you are working in an organization in an entry-level position after graduation and have come up with what you think is a great idea for improving a critical process in the organization that relates to your job. In what ways might your supervisor encourage you to implement your idea?
9. Interview a manager to find out how the three situational characteristics that Fiedler identified affect his or her ability to provide leadership. [LO14-3]10. Find a company that has dramatically turned around its fortunes and improved its performance. Determine whether a transformational
1. How would you describe Chris Cox’s personal leadership style, and what sources of power does he possess?
2. What traits do you think he is high on, and to what extent does he engage in consideration and initiating structure?
3. Do you think Cox is a transformational leader? Why or why not?
4. Do you think Cox is high on emotional intelligence? Why or why not?
LO15-1 Explain why groups and teams are key contributors to organizational effectiveness.
LO15-2 Identify the different types of groups and teams that help managers and organizations achieve their goals.
LO15-3 Explain how different elements of group dynamics influence the functioning and effectiveness of groups and teams.
LO15-4 Explain why it is important for groups and teams to have a balance of conformity and deviance and a moderate level of cohesiveness.
LO15-5 Describe how managers can motivate group members to achieve organizational goals and reduce social loafing in groups and teams.
7. Imagine that you are the manager of a hotel. What steps will you take to reduce social loafing by members of the cleaning staff who are responsible for keeping all common areas and guest rooms spotless? [LO15-5]Action
Think about the last dissatisfying or discouraging experience you had as a member of a group or team. Perhaps the group did not accomplish its goals, perhaps group members could agree about nothing, or perhaps there was too much social loafing. Now answer the following questions:1. What type of
6. Was social loafing a problem in this group? Why or why not?
2. Describe the goals the team should strive to achieve.
1. Why are some organizations deliberately putting millennials on teams with baby boomers?
2. What are some of the potential advantages of teaming up
3. What norms do you think would be important in teams composed of millennials and baby boomers?
4. Why might teams composed of millennials and baby boomers benefit from having moderate levels of group cohesiveness?
LO16-1 Explain why effective communication helps an organization gain a competitive advantage.
LO16-2 Describe the communication process, and explain the role of perception in communication.
LO16-3 Define information richness, and describe the information richness of communication media available to managers.
LO16-4 Describe the communication networks that exist in groups and teams.
LO16-5 Explain how advances in technology have given managers new options for managing communication.LO16-6 Describe important communication skills that managers need as senders and as receivers of messages and why it is important to understand differences in linguistic styles.
1. Which medium (or media) do you think would be appropriate for each of the following kinds of messages that a subordinate could receive from his or her boss: (a) a raise, (b) not receiving a promotion,(c) an error in a report prepared by the subordinate,(d) additional job responsibilities, and
2. Discuss the pros and cons of using the Internet and World Wide Web for communication within and between organizations. [LO16-1, 16-2, 16-3, 16-5]
3. Why do some organizational members resist using groupware? [LO16-5]
5. Explain why subordinates might filter and distort information about problems and performance shortfalls when communicating with their bosses. What steps can managers take to eliminate filtering and information distortion? [LO16-6]
6. Explain why differences in linguistic style, when not understood by message senders and receivers, can lead to ineffective communication. [LO16-6]Action
Think about the last time you experienced very ineffective communication with another person—someone you work with, a classmate, a friend, or a member of your family. Describe the incident. Then answer the following questions:
1. Why was your communication ineffective in this incident?
3. A third group of resistant employees is made up of members of groups and teams who do not want to use the groupware that has been provided to them. You think the groupware could improve their communication and performance, but they seem to think otherwise. What steps will you take to get these
1. How can managers make written communications via email more efficient and more productive?
2. What are some of the reasons that email communications seem to be so overwhelming and time consuming? What can be done to eliminate the “reply all” approach to business communications?
3. Do you see communication apps like Slack replacing faceto-face meetings between supervisors and employees?Explain your answer.
LO17-1 Explain why conflict arises, and identify the types and sources of conflict in organizations.
LO17-2 Describe conflict management strategies that managers can use to resolve conflict effectively.
LO17-3 Understand the nature of negotiation and why integrative bargaining is more effective than distributive negotiation.
LO17-4 Describe ways in which managers can promote integrative bargaining in organizations.
LO17-5 Explain why managers need to be attuned to organizational politics, and describe the political strategies that managers can use to become politically skilled.
4. How can managers promote integrative bargaining?[LO17-4]
9. Why is it best to use power unobtrusively? How are people likely to react to power that is exercised obtrusively? [LO17-5]Action
2. What was the source of the conflict in C1 and in C2?
5. How was the conflict resolved in C1 and in C2?
Think of a major conflict in the business world that you have read about in the past few weeks. Then search the web for magazine and newspaper articles presenting differing viewpoints and perspectives on the conflict. Based on what you have read, how are the parties to this conflict handling it? Is
2. How can restaurant managers help explain a company’s decision to do away with tipping for its employees that will keep diners happy and coming back for more meals?
3. Do you think this novel approach to raising overall wages in the food industry will become commonplace across the country? Why or why not?
LO18-1 Differentiate between data and information, and explain how the attributes of useful information allow managers to make better decisions.
LO18-2 Describe three reasons why managers must have access to information to perform their tasks and roles effectively.
LO18-3 Describe the computer hardware and software innovations that created the IT revolution and changed the way managers behave.
LO18-4 Differentiate among six performance-enhancing kinds of management information systems.
LO18-5 Explain how IT is helping managers build strategic alliances and network structures to increase efficiency and effectiveness.
2. What is the relationship between IT and competitive advantage? [LO18-2]
3. Because of the growth of high-powered, low-cost wireless communications and IT such as videoconferencing, many managers soon may not need to go into the office to do their jobs. They will be able to work at home. What are the pros and cons of such an arrangement? [LO18-3, 18-4, 18-5]
7. Ask a manager to describe the main kinds of IT that he or she uses on a routine basis at work. [LO18-1, 18-4]
1. Where do you believe each product is in its life cycle?
2. How do the products overlap? In other words, might some products make others reach the decline stage of development?
LO10-1 Identify the factors that influence managers’ choice of an organizational structure.
LO10-2 Explain how managers group tasks into jobs that are motivating and satisfying for employees.
LO10-3 Describe the types of organizational structures managers can design, and explain why they choose one structure over another.
LO10-4 Explain why managers must coordinate jobs, functions, and divisions using the hierarchy of authority and integrating mechanisms.
LO10-5 List the four sources of organizational culture, and explain why and how a company’s culture can lead to competitive advantage.
2. Using the job characteristics model as a guide, discuss how a manager can enrich or enlarge subordinates’jobs. [LO10-2]
6. What is organizational culture, and how does it affect the way employees behave? [LO10-5]Action
1. Look at the organizational chart. What type of structure does Hitachi have?
2. Click on the message from top management. What does this information tell you about how the structure might change or stay the same in the future?
3. Find the Hitachi Vision Book. How will the journey toward its vision affect the structure of Hitachi?
1. Using the information in the article alone, how do you believe Microsoft is currently organized?
2. What impact do you think this acquisition will have on Microsoft’s organizational culture? On LinkedIn’s organizational culture?
3. Based on recent Microsoft acquisitions that have not appeared to be successful, do you think the LinkedIn deal makes sense from an organizational standpoint?Explain your reasoning.

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Contemporary Management 10th Edition Gareth Jones, Jennifer George - Solutions

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