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business
essentials organizational behavior
ISE Organizational Behavior Emerging Knowledge Global Reality 10th Edition Mary Ann Von Glinow Steven McShane - Solutions
What should Stein’s co-worker who was aware of the problems do?
If you were a personal friend of Stein’s but did not work with the same firm, what should you do?
Describe the dependence model of power and the five sources of power in organizations.AppendixLO1
Discuss the four contingencies of power.AppendixLO1
Explain how people and work units gain power through social networks.AppendixLO1
Describe eight types of influence tactics, three consequences of influencing others, and three contingencies to consider when choosing an influence tactic.AppendixLO1
Identify the organizational conditions and personal characteristics associated with organizational politics, as well as ways to minimize organizational politics.AppendixLO1
What role does countervailing power play in the power relationship? Give an example of one of your own encounters with countervailing power at school or work.AppendixLO1
Until recently, a mining company’s data resided in the department that was responsible for that information.Property data were on the computers in land administration, hydrocarbon data were in the well administration group, maps were found in the map department, and so on. The executive team
You have just been hired as a brand manager of toothpaste for a large consumer products company. Your job mainly involves encouraging the advertising and production groups to promote and manufacture your product more effectively. These departments aren’t under your direct authority, though
Your personal brand is an important form of power for career success. In what ways can you and other students strengthen their personal brand? What sources and contingencies of power are relevant in building a personal brand?AppendixLO1
You have been asked to form and lead a task force of students to recommend improvements to an important college process (such as course registration, parking and public transportation, or grade appeals). The committee consists of one student from each of eight disciplines at the college. These
Consider a situation in which there is only one female member on a team of six people, and she is generally excluded from informal gatherings of the team. What kind of influence tactics can she use to address this situation?AppendixLO1
A coworker suggests that the company where you both work would be much more effective if there were no organizational politics. What would you say to this person in reply?AppendixLO1
Frank Choy is normally a quiet person, but his patience has already been worn thin by interdepartmental battles. Choy joined Resonus Corporation, a hearing aid designer and manufacturer, eight months ago as director of engineering. Production of the latest product has been delayed by two months,
Define leadership and shared leadership.AppendixLO1
Describe the four elements of transformational leadership and explain why they are important for organizational change.AppendixLO1
Compare managerial leadership with transformational leadership, and describe the features of task-oriented, people-oriented, and servant leadership.AppendixLO1
Discuss the elements of path–goal theory and leadership substitutes theory.AppendixLO1
Describe the two components of the implicit leadership perspective.AppendixLO1
Identify eight personal attributes associated with effective leaders and describe authentic leadership.AppendixLO1
Discuss cultural and male–female similarities and differences in leadership.AppendixLO1
Why should organizational leaders encourage and support shared leadership?AppendixLO1
Is it possible to be a transformational leader and have poor communication skills? Why or why not?AppendixLO1
Transformational leadership is the most popular perspective of leadership. However, it is far from perfect.Discuss the limitations of transformational leadership.AppendixLO1
This chapter distinguished charismatic leadership from transformational leadership. Yet charisma is identified by most employees and managers as a characteristic of effective leaders. Why is charisma commonly related to leadership? In your opinion, are the best leaders charismatic?Why or why
Consider your favorite teacher. What people-oriented and task-oriented leadership behaviors did that person use effectively? In general, do you think students prefer an instructor who is more people-oriented or task-oriented?Explain your preference.AppendixLO1
Your employees are skilled and experienced customer service representatives who perform nonroutine tasks, such as solving unique customer problems. Use path–goal theory to identify the most appropriate leadership style(s) you should use in this situation. Be sure to fully explain your answer, and
Discuss the accuracy of the following statement: “Contingency theories don’t work because they assume that leaders can adjust their style to the situation. In reality, people have a preferred leadership style that they can’t easily change.”AppendixLO1
Find two job advertisements for management or executive positions. What leadership personal attributes are mentioned in these ads? If you were on the selection panel, what methods would you use to identify these personal attributes in job applicants?AppendixLO1
How do you think emotional, cognitive, and practical intelligence influence authentic leadership?AppendixLO1
As a former government-owned telecommunications monopoly, IbexTel enjoyed several decades of minimal competition in this mid-size European country. Even today as a publicly traded enterprise, the company’s control over most of the country’s core network keeps its profit margins above 40
Define teams and informal groups, and explain why employees join informal groups.AppendixLO1
Discuss the benefits and limitations of teams.AppendixLO1
Outline the team effectiveness model and discuss how task characteristics, team size, and team composition influence team effectiveness.AppendixLO1
Discuss how the six team processes—team development, norms, roles, cohesion, trust, and mental models—influence team effectiveness.AppendixLO1
Identify the features of self-directed teams (SDTs), and discuss ways to support the success of SDTs.AppendixLO1
Contrast remote teams with traditional teams in organizations, and discuss ways to support the success of remote teams.AppendixLO1
Identify four constraints on team decision making and describe four structures that support idea generation in teams.AppendixLO1
There are many types of teams in organizations. This chapter identified three types of teams—departmental teams, self-directed teams, and task force/project teams—and distinguished them in terms of three team characteristics: team permanence, skill diversity, and authority dispersion. Identify
Although teams have limitations, they can also be very effective. Identify three reasons why a team of six students potentially produces a better report for a major course assignment than the average quality of their reports completed individually. Detail the motivational benefits as one reason why
Consider the six team roles summarized in Exhibit 8.6.Which two of these best describes your role tendency or role preference in a typical team at school or work.What factors do you think influence a person’s role preferences?AppendixLO1
You have been given the task of forming an eight-member team of software engineers to secretly develop an important new component (feature) for the company’s main software, which is used widely by financial advisors and their clients. Suppose that high team cohesion is critical for this team,
Describe your personal experience—or a situation in a movie—of a team that had well-developed shared and complementary team mental models. What evidence can you provide that this team had well-developed mental models?AppendixLO1
You are responsible for convening a major event in which senior officials from several state governments will try to come to an agreement on environmental issues.It is well known that some officials take positions to make themselves appear superior, whereas others are highly motivated to solve the
The chief marketing officer of Sawgrass Widgets wants marketing and sales staff to identify new uses for its products. Which of the four team structures for creative decision making would you recommend?Describe and justify this process to Sawgrass’ chief marketing officer.AppendixLO1
The surgical team in a hospital operating room consists of several skilled professionals, each from different specialties.The number and variety of people involved depends on the type of surgery. The following describes the roles and responsibilities of surgical team members in a
Studies report that heredity has a strong influence on an individual’s personality. What are the implications of this influence in organizational settings?AppendixLO1
All candidates applying for a management trainee position are given a personality test that measures the five dimensions in the five-factor model. Which personality traits would you consider most important for this type of job?Explain your answer.AppendixLO1
As head of product development for mobile telephones, you are about to hire someone to assist in the human interface features of product design. The nature of this work calls for a creative, “break out of the box” thinker who works well in a team setting. Five short-listed applicants have
The dark triad is understandably a personality cluster of great concern in organizations. Yet, even though it consists of three socially undesirable personality traits, there is evidence that senior executives are more likely than the rest of us to possess some of these traits. Why would this
Big Box Corp. wants it employees to behave more consistently with the digital technology retailer’s core value of mutual support (being helpful and cooperative with coworkers).Big Box executives believe that most employees strongly support this value, but they do not enact the value in as many
HyperTXT Inc, which provides information technology services to retail and business customers, wants its employees to act ethically in all of t heir business activities. Recent incidents suggest that employees engage in unethical conduct due to low moral sensitivity.Some wrongdoing occurred because
Getting hired at Bridgewater Associates—the world’s largest hedge fund—is not a cake-walk. Job applicants first watch online videos depicting the culture and daily office life at the Westport, Connecticut, investment firm. Next, they spend a few hours completing the Myers-Briggs Type
Describe the self-concept characteristics and processes, and explain how each affects an individual’s behavior and well-being.AppendixLO1
Outline the perceptual process and discuss the effects of categorical thinking and mental models in that process.AppendixLO1
Discuss how stereotyping, attribution, self-fulfilling prophecy, halo, false consensus, primacy, and recency effects influence the perceptual process.AppendixLO1
Discuss three ways to improve perceptions, with specific application to organizational situations.AppendixLO1
Outline the main features of a global mindset and justify its usefulness to employees and organizations.AppendixLO1
Do you define yourself in terms of the university you attend? Why or why not? What are the implications of your answer for your university or college?AppendixLO1
Before joining an organization or beginning education at a new school, we form mental models of what the work setting and activities will be like. How did your preemployment or pre-enrollment mental models differ from the actual situation? Why did your mental models differ from reality, and what
During a diversity management session, a manager suggests that stereotypes are a necessary part of working with others. “I have to make assumptions about what’s in the other person’s head, and stereotypes help me do that,” she explains. “It’s better to rely on stereotypes than to enter
Describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an individual’s performance.AppendixLO1
Self-awareness is increasingly recognized as an important ingredient for effective leadership. Suppose that you are responsible for creating a leadership development program in a government organization. What activities or processes would you introduce to help participants in this program
Almost everyone in a college or university business program has developed some degree of a global mindset.What events or activities in your life have helped nurture the global mindset you have developed so far? What actions can you take now, while still attending school, to further develop your
I had been hired by Aluminum Elements Corp. (AEC), and it was my first day of work. I was 26 years old, and I was now the manager of AEC’s customer service group, which looked after customers, logistics, and some of the raw material purchasing. My superior, George, was the vice president of the
Using concepts from this chapter, what are the sources of conflict in this case?
According to the Thomas and Kilmann Model, what kind of conflict approach did Sid use?
What kind of approach should Sid have used in this situation?
What was the role of perceptions in determining your initial reaction to Sid? Explain in terms of theory.
What problems does Sid have in terms of power? Be specific, draw on theory, and make recommendations.
Sid’s subordinates are clearly dissatisfied and want to get their concerns known at higher levels. What advice would you give them based on what is known about communication? What advice would you give based on politics?
The organizational chart of the 1980s and early 1990s was a traditional, mechanistic structure.Was this appropriate during those years?Why or why not?
Based upon the limited information given in this case, how would a traditional, mechanistic structure look according to the goals outlined by new CEO Chris Zacca? Draw a traditional organizational chart showing the changes he had in mind.
Given the updated information, should the new structure at Barbados Airlines be mechanistic or organic? Why?
Using the network structure and other organic ideas, draw possible new looks for an organization chart. Who would be the organization’s partners? What would be their responsibilities?
Should the newBarbados Airlines be more centralized or more decentralized?Why?
You suspect that problems such as the one Bob described involving Mable may have something to do with group functioning. What are norms and cohesiveness, and how do they enter in? What should be done in a situation like this?
What factors are contributing positively toward teamwork within the groups?
What factors are preventing the organization as a whole from functioning as a team?
What needs to be done to create teamwork? What can be done?
If you are a part of a group that you feel is headed toward groupthink and you are not the leader, how can you keep the group from making a mistake?
Why are the NGT and Delphi techniques said to be superior to traditional interacting group processes? Explain.
What difficulties (if any) are likely to be encountered in the teambuilding process? Explain.
Is it ethical for a manager to ask a group to do something the manager is unwilling to do (like make an unpopular decision)?
Is it ethical for a group member to withhold information the member knows might result in a personally undesirable decision?
Go back and analyze the case at the beginning of the chapter. What concepts from the chapter would be helpful if applied to the case?
Which steps of the positively based cognitive-needs concept are shown in this case so far as Lola is concerned? What does this case reveal about expectancy theory?
How would the director of a play or movie motivate Lola? What incentives could be used?
What does this case illustrate that is in keeping with equity theory?Lola says she is “starving to death.” Has she lost her mind? Explain according to equity theory.
Marla is currently working as a cashier in a grocery store. Suppose her boss decides she needs to become more motivated and wants to redesign her job. Briefly discuss Hackman and Oldham’s theory and apply it to Marla’s situation.
Define personality and discuss how the Big Five personality factors relate to workplace behavior and performance.AppendixLO1
Describe the dark triad personality and identify its effects on behavior in organizations.AppendixLO1
Summarize psychological types in the Myers Briggs Type Indicator (MBTI) and discuss the usefulness of this model in organizations.AppendixLO1
Summarize Schwartz’s model of individual values and discuss the conditions where values influence behavior.AppendixLO1
Describe four ethical principles and discuss three factors that influence ethical behavior.AppendixLO1
Describe five values commonly studied across cultures.AppendixLO1
Define organizational behavior and organizations.AppendixLO1
Explain why organizational behavior knowledge is important for you and for organizations.AppendixLO1
Describe the anchors on which organizational behavior knowledge is based.AppendixLO1
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