Organizational Behavior 1st Edition Robert E Stevens - Solutions

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The CEO of a manufacturing firm wants everyone to support the organization’s dominant culture of lean efficiency and hard work. The CEO has introduced a new reward system to reinforce this culture and personally interviews all professional and managerial applicants to ensure that they bring
“Organizations are more likely to succeed when they have an adaptive culture.” What can an organization do to foster an adaptive culture?AppendixLO1
Senior officers of a city government have assigned you the project of identifying ways to reinforce a new culture of teamwork and collaboration. The senior executives clearly support these values, but they want everyone in the organization to embrace them. Identify four types of activities that
After three months on the job, you feel that the company has violated the psychological contract. The job is not as exciting as you originally expected, and your current boss is no better than the supervisor in your previous job. The people who interviewed you are concerned about your feelings, but
Socialization is most intense when people pass through organizational boundaries. One example is your entry into the college or university that you are now attending.What learning and adjustment occurred as you moved from outsider to newcomer to insider as a student here?AppendixLO1
CommsOne Bank is one of Asia’s largest financial institutions and is recognized as a leader in business banking.However, it has had difficulty gaining market share in the personal banking business (accounts, credit cards, investment funds) where several other companies dominate the market. To
Describe the elements of Lewin’s force field analysis model.AppendixLO1
Discuss the reasons why people resist organizational change and how change agents should view this resistance.AppendixLO1
Outline six strategies for minimizing resistance to change, and debate ways to effectively create an urgency to change.AppendixLO1
Discuss how leadership, coalitions, social networks, and pilot projects assist organizational change.AppendixLO1
Describe and compare action research, appreciative inquiry, large group interventions, and parallel learning structures as formal approaches to organizational change.AppendixLO1
Discuss two cross-cultural and three ethical issues in organizational change.AppendixLO1
Chances are that the school you are attending is currently undergoing some sort of change to adapt more closely to its environment. Discuss the external forces that are driving the change. What internal drivers for change also exist?AppendixLO1
Use Lewin’s force field analysis to describe the dynamics of organizational change at Levi Strauss. The case study at the beginning of this chapter provides some information, but think about other forces for and against change beyond the information provided.AppendixLO1
Employee resistance is a symptom, not a problem, in the change process. What are some of the real problems that may underlie employee resistance?AppendixLO1
Senior management of a large multinational corporation is planning to restructure the organization. Currently, the organization is decentralized around geographic areas so that the executive responsible for each area has considerable autonomy over manufacturing and sales. The new structure will
The director of the state government’s department of human services (DOHS) wants to make the agency more environmentally friendly by reducing waste in the workplace.Employees will be expected to significantly reduce printing (paper usage), nonrecyclables, food waste, and other items that end up
Web Circuits is a Malaysian-based custom manufacturer for high-technology companies. Senior management wants to introduce lean management practices to reduce production costs and remain competitive. A consultant has recommended that the company start with a pilot project in one department and, when
What is the role of formal and informal networks in organizations interested in undergoing change?AppendixLO1
Suppose that you are vice president of branch services at the Bank of East Lansing. You notice that several branches have consistently low customer service ratings, even though there are no apparent differences in resources or staff characteristics. Describe an appreciative inquiry process in one
Delta Plantations Sdn. Bhd. is an oil palm plantation located in Malaysia. It consists of an oil palm estate and one palm oil mill. It is a wholly owned subsidiary of a British multinational company and was founded with the purpose of supplying crude palm oil for its parent company’s detergent
Explain how emotions and cognition (conscious reasoning) influence attitudes and behavior.AppendixLO1
Describe emotional labor and discuss strategies for displaying expected emotions at work.AppendixLO1
Define emotional intelligence and discuss its importance in the workplace.AppendixLO1
Explain how job satisfaction and dissatisfaction affect work behavior, including job performance and customer service.AppendixLO1
Summarize the three types of organizational commitment, and discuss strategies to increase affective commitment.AppendixLO1
Define stress and stressors, and explain why people differ in their response to the same stressor.AppendixLO1
Identify five ways to manage workplace stress.AppendixLO1
SuperTelco is shutting down its customer service center and moving all of its staff into remote work (work from home). These employees will be required to have a separate area of their home for work and special cameras and other equipment will be installed to maintain work compliance(e.g., no
A software development company has formed a “fun”committee to help its 100 employees experience more positive emotions in the workplace. Its first event was a space hopper race (employees ride a bouncy ball along a wide hallway to a finish line) which occurred throughout one morning. The event
Studies report that college instructors are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional labor more troublesome for college instructors or for people working at emergency service call
Recall situations where you had to regulate your emotions.For example, think of times when you wanted to feel more serious than you would otherwise, or experience more happiness for someone at a time when events caused your emotions to be less positive. Which of the five emotion regulation
Recognizing and regulating emotions in ourselves and others is an important capability in the workplace. Looking at each of the four components of this concept, what special training and daily informal activities can help us to increase our emotional intelligence?AppendixLO1
Recall or imagine yourself in a customer-facing job, such as restaurant waiter or retail salesperson. Use the serviceprofit chain model to explain how being happy working in this job and for this company affects the satisfaction that your customers experience.AppendixLO1
Two college graduates recently joined the same major newspaper as journalists. Both work long hours and have tight deadlines for completing their stories. They are under constant pressure to scout out new leads and be the first to report new controversies. One journalist is increasingly fatigued
Recall or imagine yourself in the job of a f inancial advisor, who gives advice to clients for investing in stocks and other asset classes. Clients are sometimes angry or frantic when investments fall and they often expect to move their investment around more quickly than is possible.They have your
Diana Gillen had an uneasy feeling of apprehension as she arrived at the Cobb Street Grille corporate offices. Today she was meeting with her supervisor, Julie Spencer, and regional director, Tom Miner, to learn the outcome of her promotion interview for the district manager position.Diana had been
Define motivation, and explain how drives and emotions influence employee motivation.AppendixLO1
Explain through four-drive theory the process of human motivation, and summarize Maslow’s needs hierarchy, intrinsic and extrinsic motivation, and learned needs theory.AppendixLO1
Outline the expectancy theory model, and prescribe how to improve employee motivation through the elements of this model.AppendixLO1
Describe organizational behavior modification (OB Mod) and social cognitive theory, and explain their relevance to employee motivation.AppendixLO1
Discuss the characteristics of effective goal setting and feedback.AppendixLO1
Explain how equity theory, procedural justice, and interactional justice influence employee motivation.AppendixLO1
Four-drive theory recommends that companies must keep fulfillment of the four drives in balance. What is this “balance” and why is it important? Give an example(real or hypothetical) of how a company maintains balanced drive fulfillment. Also describe a company that does not provide this
Learned needs theory states that needs can be strengthened or weakened. How might a company strengthen the achievement needs of its management team?AppendixLO1
Everyone who works as an electronic game developer has extrinsic sources of motivation, and most also experience some degree of intrinsic motivation. Considering the dynamics of extrinsic and intrinsic motivation, what should companies in this industry do to ensure that their game developers are
Use all three components of expectancy theory to explain why some employees are motivated to show up for work during a snowstorm whereas others don’t make any effort to leave their homes.AppendixLO1
The opening case study for this chapter describes how many companies have replaced or supplemented traditional annual performance appraisals with frequent, constructive, and future-focused development reviews.Apply expectancy theory to explain why the more frequent feedback and more strengths-based
Describe a situation in which you used organizational behavior modification to increase or decrease someone’s motivation regarding a specific behavior. What specifically did you do? What was the result?AppendixLO1
Using your knowledge of the characteristics of effective goals, establish two meaningful goals related to your performance in this class.AppendixLO1
Most people think they are “worth more” than they are paid. Furthermore, most employees seem to feel that they exhibit better leadership skills and interpersonal skills than others. Please comment on this human tendency.AppendixLO1
The main thing that Quinn McGee learned after working several summers at the city’s Parks and Recreation Department was how to get the job done at a very leisurely pace.Soon after he was hired for the first summer, McGee heard a coworker jokingly refer to the department as “Parks and
Discuss the meaning of money and identify several individual-, team-, and organizational-level performance-based rewards.AppendixLO1
Describe five ways to improve reward effectiveness.AppendixLO1
List the advantages and disadvantages of job specialization.AppendixLO1
Diagram the job characteristics model and describe three ways to improve employee motivation through job design.AppendixLO1
Define psychological empowerment and identify strategies that support empowerment.AppendixLO1
Describe the five elements of self-leadership and identify specific personal and work environment influences on self-leadership.AppendixLO1
As a consultant, you have been asked to recommend either a gainsharing plan or a profit-sharing plan for employees who work in the four regional distribution and warehousing facilities of a large retail organization.Which reward system would you recommend? Explain your answer.AppendixLO1
Expensify, which was described in the opening case study to this chapter, has an unusual process for determining pay rates. Twice yearly, employees do a paired comparison of employees. Each person’s skill and contribution is documented and that information is ranked against the skill and
Waco Tire Corporation redesigned its production facilities around a team-based system. However, the company president believes that employees will not be motivated unless they receive incentives based on their individual performance.Give three reasons why Waco Tire should introduce team-based
A national retail chain selling electronics and kitchen appliances wants to motivate its employees to increase sales, reduce product returns (customer changed mind within 14 days), and reduce waste (less product packaging damage). Sales staff have different areas of knowledge(kitchen appliances,
Most of us have watched pizzas being made while waiting in a pizzeria. What level of job specialization do you usually notice in these operations? Why does this high or low level of specialization exist? If some pizzerias have different levels of specialization than others, identify the
Social characteristics are often overlooked in job design.Identify two jobs that have high social interaction requirements and/or high social feedback. Next, identify two jobs that have low levels of these two job characteristics.To what extent do these two job characteristics improve employee
Describe a time when you practiced self-leadership to perform a task successfully. With reference to each step in the self-leadership process, describe what you did to achieve this success.AppendixLO1
The city manager of a large city government wants to reduce supervisory costs by encouraging employees to motivate and manage themselves much of the time. The manager has heard of self-leadership, and believes that it may be a key strategy to reduce the number of supervisors in the organization.
YakkaTech, Inc. is an information technology services firm employing 1,500 people throughout Washington and Oregon.YakkaTech has a consulting division, which mainly installs and upgrades enterprise software systems and related hardware on the client’s site. YakkaTech also has a customer service
Describe the elements of rational choice decision making.AppendixLO1
Explain why decision makers deviate from rational choice decision making when identifying problems and opportunities.AppendixLO1
Explain why people differ from rational choice decision making when searching for, appraising, and choosing alternatives.AppendixLO1
Discuss how emotions and intuition relate to decision making.AppendixLO1
Explain how decision makers bias the evaluation of decision outcomes, and identify ways to minimize those decision evaluation problems.AppendixLO1
Outline the creative process, and identify employee characteristics, workplace conditions, and specific activities that support creativity.AppendixLO1
Summarize the benefits of employee involvement and discuss five contingencies that affect the optimal level of employee involvement.AppendixLO1
A management consultant is hired by a manufacturing firm to determine the best site for its next production facility.The consultant has had several meetings with the company’s senior executives regarding the factors to consider when making the recommendation. Discuss the decision-making problems
You have been asked to personally recommend a new travel agency to handle all airline, accommodation, and related travel needs for your organization of 500 staff.One of your colleagues, who is responsible for the company’s economic planning, suggests that the best travel agent could be selected
Intuition is both an emotional experience and a nonconscious analytic process. One problem, however, is that not all emotions signaling that there is a problem or opportunity represent intuition. Explain how we would know if our “gut feelings” are intuition or not, and if not intuition, suggest
Ancient Book Company has a problem with new book projects. Even when others are aware that a book is far behind schedule and may engender little public interest, sponsoring editors are reluctant to terminate contracts with authors whom they have signed. The result is that editors invest more time
A recent graduate is offered a job by an employer she admires even before she can start her job search. The student thinks it is an opportunity and grabs it. Explain the recent graduate’s decision in terms of the role of emotions in decision making.AppendixLO1
Think of a time when you experienced the creative process.Maybe you woke up with a brilliant (but usually sketchy and incomplete) idea, or you solved a baffling problem while doing something else. Describe this incident to your class and explain how the experience followed the creative
Two characteristics of creative people are that they have relevant experience and are persistent in their quest.Does this mean that people with the most experience and the highest need for achievement are the most creative? Explain your answer.AppendixLO1
Employee involvement applies just as well to the classroom as to the office or factory floor. Explain how student involvement in classroom decisions typically made by the instructor alone might improve decision quality. What potential problems may occur in this process?AppendixLO1
More than 3 million dogs enter animal shelters each year in the United States, and almost one-third of these have been surrendered by their owners. Until recently, animal shelter employees assumed that the owners didn’t want their pets anymore, so they focused their resources on ways to get the
Explain why communication is important in organizations, and discuss four influenceson effective communication encoding and decoding.AppendixLO1
Compare and contrast the advantages and disadvantages of digital written communicationchannels, other verbal communication channels, and nonverbal communication.AppendixLO1
Discuss the relevance of synchronicity, social presence, social acceptance, and mediarichness when choosing the preferred communication channel.AppendixLO1
Discuss various barriers (noise) to effective communication, including cross-culturaland male–female differences in communication.AppendixLO1
Explain how to get your message across more effectively, and summarize theelements of active listening.AppendixLO1
Summarize effective communication strategies in organizational hierarchies, andreview the role and relevance of the organizational grapevine.AppendixLO1
You have been hired as a consultant to improve communicationbetween engineering and marketing staff in alarge high-technology company. Use the communicationmodel and the four ways to improve that process to devisestrategies to improve communication effectivenessamong employees between these two
Digital communication has changed dramatically overthe past decade. Emails are being replaced by team channelsand private chat messaging. Video chats and team meetings have become standard practice. To what extenthave these changes in digital communication occurredwhere you are taking this course
Some (or many) senders include emojis or animatedGIFs as a nonverbal channel to supplement their textmessages or emails. In what work situations, if any, areemojis and GIFs most appropriate and helpful to communicatemessages? Under what conditions should thesenonverbal digital elements definitely
You are about to form a project team to design new marketingstrategies for one of the company’s global products.The team consists of eight marketing, technology,and sales coworkers located in the United States, Brazil,Singapore, and France. All speak English sufficiently, butsome are
Under what conditions, if any, do you think it is appropriateto use a text message to notify an employee thathe or she has been laid off or fired? Why are text messagesand other digital written communication channelsusually considered inappropriate for conveying thisinformation?AppendixLO1
Explain why females and males are sometimes frustratedwith each other’s communication behaviors.AppendixLO1
In your opinion, has the introduction of digital writtencommunication (team channel text messages, email,private chat, etc.) increased or decreased the amountof information flowing through the corporate grapevine?Explain your answer.AppendixLO1
Sophia Reddy is an accountant in her late 20s who works inthe downtown Chicago office of Alicamber LLC, a wellknownaccounting firm with two dozen offices in the Midwestand Southeast states. A few days ago, a partner in theChicago office asked her to participate next month in a specialproject
From a managerial perspective, what are the problems in this case?
If you were a co-worker rather than Stein’s boss, how (if any) would your perception of the problems differ?
What should Pat Boyce do? What are his options?

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