Hospitality Management And Organisational Behaviour 5th Edition Laurie J. Mullins, Penny Dossor - Solutions

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Explain how transactional analysis can help you better understand your communication patterns.
Explain the steps in a career life planning program.
Identify and explain stress management interventions.
Identify the characteristics of an effective team. Is a golf team really a team, or just a group?
Identify and give examples of ways of increasing team effectiveness.
Identify the symptoms of groupthink.Explain how groupthink can be avoided through team development.
Identify the six steps in the team development process.
Identify major sources of organizational conflict.
Many people approach conflict as a win-lose situation.Why is a win-win approach more likely to work?
What are the anticipated behaviors of competitive conflict that occur in work teams?
Identify and compare the five major conflict styles.
Compare and contrast the methods used in the different approaches to resolving intergroup conflict.
Identify and discuss the major factors in effective goal setting.
Discuss the role of participation in goal setting.
Describe Locke and Latham’s goal-setting model.
What are the typical steps in an MBO program?
Compare and contrast the factors that make for successful and unsuccessful MBO programs.
Explain total quality management and how it can be used to improve quality and productivity.
Would you like to work in a self-managed work team? Are classroom group project teams like selfmanaged teams? Why or why not?
What are the characteristics of self-managed work teams?
What are some problems that organizations might have in implementing total quality management?
Identify and give examples from your experience of the major system-wide OD intervention techniques.
Compare and contrast the reasons for successful and unsuccessful change programs.
How can managers develop an organizational culture that encourages a high-performing system or a learning organization?
Compare and contrast organization development and organization transformation.How are they similar or dissimilar?
Suppose you receive a new job offer.What cultural factors would you consider in making a decision?
How does the culture affect an organization’s ability to change?
Can you identify the characteristics that describe your organization’s culture?
Find an article from Business Week, Fortune, the Wall Street Journal, or another publication that discusses an organization’s culture and identify the strength of the corporate culture using Figure 15.3 as a frame of reference.
Identify some of the conditions for the success of an OD program.
Is OD an emerging discipline or only a passing fad?
Do you agree or disagree with the criticisms of OD?
How would you define “organization development”?
How does OD differ from a single-change technique such as management training?
Identify and demonstrate the uses of the psychological contract.
Explain the difference between pivotal and peripheral norms.
Explain three basic responses an individual may have to socialization.
Read a book or view a video/movie (e.g.,Wall Street or The Firm) and identify the organizational culture and norms it embodies.
Identify and explain the five stages of organization development.
What is the implication of organization renewal for today’s organizations?
Contrast the differences between a stable and a hyperturbulent environment.
Compare and contrast the four types of management orientations used in relating to the environment.
Explain a sociotechnical system and its five components.
What lessons can future shock provide for organizations?
Describe or compare the corporate cultures of organizations you have worked in.What makes one more effective than another?
Compare and contrast managerial efficiency and effectiveness.
Identify the key factors in cultural change.
Explain the role of tools for change in an OD program.
What are the pros and cons of external and internal practitioners? Why is the team approach a viable alternative?
Compare and contrast the five basic practitioner styles.
Why is it important for an organization to be ready for an OD program?
Identify the basic problems in the practitioner-client relationship.
What are the distinctive features of Hofstede’s model of culture? Show how his model can be applied to work situations.
Discuss the extent to which the multicultural, multi-ethnic workforce in the British hospitality industry can be a positive enhancement to the working environment and business success.
Outline ideas for the creation of a multicultural awareness programme for staff within a large city-centre hospitality establishment.
Identify some typical barriers to effective communication in the hospitality industry and explain how they can be overcome.
What might be the advantages and disadvantages of a hospitality organisation employing older workers?
What steps could you take as a manager to ensure staff who are new to the country are helped to adjust to a new country and work culture?
Evaluate how the communication triangle developed by Lewis can assist managers and staff understand differences in communication and therefore communicate more effectively within the hospitality industry.
To what extent do you feel that diversity awareness is vitally important in the hospitality industry?
To what extent do you believe that profit maximisation is a sufficient criterion for effective management of a hospitality organisation? What other indicators might be applied in terms of organisational performance and results?
Discuss critically the extent to which you accept the concept of corporate social responsibilities when applied to the hospitality industry.
How would you attempt to explain the meaning and significance of organisational values and business ethics in the hospitality industry?
How does structure relate to the overall effectiveness of an organisation? Explain the main factors to be considered in the design of an organisation structure in the hospitality sector.Discuss critically the continuing importance of hierarchy.
Despite the criticisms of bureaucracy, it is difficult to envisage how modern large-scale establishments could function effectively without exhibiting at least some of the features of bureaucratic structure. Discuss critically the validity of this contention.
Discuss critically the questions that are raised by the increased demand for flexibility and greater freedom for individuals.
Why do organisations need managers? Give your own views of the importance of management in the hospitality industry.
To what extent do you consider the role of the manager in the hospitality organisation may be similar to or differ from management in other organisations?
Distinguish between different sets of attitudes and assumptions about people at work that managers within the hospitality industry might hold. Suggest how these different attitudes and assumptions might influence actual managerial behaviour.
Discuss how the cultural background of members of staff might influence their perception of preferred management style.
Explain the leadership grid as means of comparing managerial styles. What is the importance of team management in the hospitality industry? Explain fully, and with supporting reasons, what you see as the most important attributes or qualities required of a successful manager in the hospitality
How would you attempt to distinguish between an effective and ineffective manager in the hospitality industry? Give specific examples of criteria you would apply to assess the effectiveness of a particular managerial job of your choice.
Explain the meaning and nature of leadership. How would you attempt to distinguish leadership from management?
What is meant by the leadership relationship? Give practical examples of the different sources of leadership power and influence within the hospitality industry.
Critically assess the relevance of the qualities or trait theories of leadership. Suggest what you believe to be the most important characteristics of an effective leader in the work situation.
Explain your understanding of the functional approach to leadership. Discuss the main areas of need which constitute the core responsibility of the leader.
Explain the meaning and importance of leadership style. Suggest ways in which leadership styles can be classified. Why do you think greater attention is being given to more participative styles of managerial leadership?
Discuss critically the practical value of contingency models of leadership. What are the main factors which are likely to influence the most appropriate form of managerial leadership in the hospitality industry?
Contrast transactional and transformational forms of leadership. Discuss critically the relevance and applications of transformational leadership within the hospitality industry.
Using examples, from your own experience if possible, state in what circumstances, if any, would a task-orientated approach to leadership be appropriate in today’s hospitality organisation?
Critically assess the practical value of Maslow’s hierarchy of needs model to improving the motivation of people to work in the hospitality industry.
Discuss the extent to which you consider the modern workforce expects to be trusted or controlled.
Compare and contrast the terms delegation and empowerment. Give examples from the hospitality industry to illustrate your answer.
Discuss the extent to which the maximisation of profit and minimisation of costs causes managers to empower, or not empower, their staff.
Explain what is meant by job design. Suggest with supporting examples how the various approaches might be applied within the hospitality industry.
What exactly do you understand by the term job satisfaction? What are the main dimensions of job satisfaction? Give specific examples of causes of both job satisfaction and job dissatisfaction that you have experienced in the hospitality industry.
What motivational factors will empowerment at work satisfy? To what extent might the concept of empowerment be inappropriate for a multicultural workforce in the hospitality industry?
What is a group? Explain why it is important for a hospitality manager to understand the influence of group values and norms. Give practical examples from a hospitality organisation with which you are familiar.
What actions would you, as a hospitality manager, take in order to create successful teambuilding?Explain the likely characteristics of an effective work team.
Discuss critically the advantages and disadvantages of a virtual team. To what extent are virtual teams a reality in the hospitality industry?
Identify the advantages and disadvantages of working with a multicultural team within the hospitality industry. Suggest a range of factors that should be considered when forming and developing a multi-ethnic, multicultural team.
Assess critically the likely standard of individual compared with group or team performance. Explain what is meant by (a) the risky-shift phenomenon, (b) groupthink, (c)brainstorming.
Explain fully the concept of role to an understanding of group processes and behaviour.Distinguish between role conflict and personality clash. As a manager, what actions would you take to reduce the problems of role stress?
Discuss the extent to which you consider that staff within the hospitality industry are prone to greater problems than staff within other industries.
As an enlightened manager, how would you deal with a member of staff who you knew was taking illegal drugs? Discuss the approaches that should be taken in cases of alcohol or drug abuse.
Define the term ‘bullying’. How does this differ from harassment? How could problems related to these issues be reduced within an organisation?
What do you understand by the terms unitary and pluralist perspective? Why do you consider these different perspectives occur in the hospitality industry?
Discuss the extent to which you believe conflict is an inherent feature of work organisations.Explain your understanding of the radical approach to organisation conflict.
It is often claimed that pilferage is bound to occur in the hospitality industry. Discuss the extent to which this may be the case, and what actions should be taken by management to reduce its occurrence.
Give your own views on the controversial nature of management control. What do you see as the purposes of management control in hospitality work situations?

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Hospitality Management And Organisational Behaviour 5th Edition Laurie J. Mullins, Penny Dossor - Solutions

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